I just moved to Pueblo West. This morning, there was a BHE crew drilling in an easement right next to my master bedroom window to set an ugly pole and a trash can transformer. The builder of the house next door wanted power as cheaply as possible. I asked the crew to hold off for a few minutes while I called BHE customer service. They stopped work and gave me a direct number to their supervisor. The plan originally was to get an estimate for running power underground, and ask the builder to split the cost with us, so we didn't have the eyesore or health hazards associated with the transformer. The builder refused to split the cost, but BHE halted work anyway. The supervisor called me about an hour later and said they'd decided to run the lines underground most of the way, eliminating the pole, wrote it up as a design change, and ate the cost. Didn't charge me a dime. I can't speak highly enough of the guys on the crew, the offsite supervisor, and BHE, as these men are representative of this company in the same way the negative reviews claim those men are. Thanks Black Hills In other news, we've had three blackouts in the last week. That's unacceptable. Right in the middle of washing clothes, washing dishes, making auto repairs, showering (tankless water heater), making dinner... get your act together on this. This is what you do. It's all you do. I appreciate the help with the power pole, but that doesn't make this somehow more bearable. Is this what happens when a company has zero competition and no chance for any? read more

Here is how Black Hills Energy in Pueblo, CO makes their money. They charge large amounts of money for distribution to your home even though your energy usage is lower. For example, last month I was charged $199.77 for distribution and maintenance and $61.97 for electricity. That is a difference of $137.98. That is more than twice the amount of electricity. Great job on ripping off the community Black Hills Energy. Do everyone a favor and fix your billing policies. read more

I had previously subscribed to some warranty program through Black Hills Energy. Turns out this is a subcontractor for Black Hills. I got a SEPARATE invoice from Home serve today for the first time. It was a bill for 3 separate services through Home Serve. i called Black Hills who explained that Home Serve is a separate company, but he could transfer me. He also gave me the number. When he tried the the transfer, I heard the number was no longer in service. The number worked, and I got a live agent, Monique, with no last name. My records show I cancelled in May 2024. Her records concurred, but that I changed my mind!!! NO. She was to cancel my account immediately and confirm via email. She was also to send the signed renewal she said she had as well as an updated copy for each year. I got nothing!! I called back and only get a recording asking me to rate the agent. These people sound like scam artists to me. I expect Black Hills to vet their subcontractors better than this. When I owned a business, I was responsible for my subcontractors. . read more

We have been customers of black hills energy since we moved to Fountain CO. Our current address since Sep 2001. We signed up for.the "Appliance Protection Program" ever since. Covered Washer & Dryer, dishwasher, refrigerator, furnace and AC. Today I called about a dryer repair and was told we only have Water & outside lines. They have NO record.of us ever having any services. I told the guy I spoke to, Jose, that we have had somone out for all services. They have NO record of it. So WHO deleted our pasted history??? They said I could sign up today for $49.99 mo they but have to wait 30 days for service. They are charging higher prices and the service is getting less and less. Very, very unhappy customer here. Then I looked up reviews and see other people submitted complaints. I also send in a complaint to the BBB. Lousy services.... read more

The first time I called to set up gas service the representative told me that they "do not support my address in monument!" Then told me to "try excell!" I had called all around the city with 5 different electric companies telling me that black hills is the one that serves my address in monument! I called back up and a new representative tells me they do service my address! Why did the first representative lie to me and tell me my address "doesn't exist!" Then I get told a technician will be there sometime in the day! He shows up around 5:30pm! Way past the time stated he would be there! Hops over my fence, doesn't call or text or even knock on my door or even ring the door bell! I walk outside and see him hopping over my fence i asked who he was! He gives a nasty attitude and reply "who do you think it is!" Kevin was his name and he was very rude and disrespectful! I have license to carry and if we didn't have this conversation I would have every right to defend my property! I will never recommend you guys to anyone! The only reason I use your service is because you are the only ones who services my house! You deserve 0 stars! read more

I have a 990 some odd square ft home. I have bills that range from $170 to $380.00. Usually the bill is over $300.00 Black Hills techs have come out 3 times and the only thing they could find wrong were 2 lightbulbs which they changed. There is no reason on Gods green earth that I should ever have a bill over $200.00. I have called and complained and still nothing ever changes. They even told me to hire my own electrician. This is b.s. If I could find a way to get them shut down I would. read more

They wouldn't even get a 1 star from me! My service was shut off. To reconnect i needed 89.87, I pd 100.00 went online to set reconnect for 8/3. No one had shown up so I call them, and ask what was going on. They tell yes I see were u were filling out, but u didn't finish (which I thought I did) I said ok I've paid what u asked u seen my attempt to schedule but since I made a mistake that can't come tell Monday. Or I can pay an additional 150.00 for today. They are crooks and want to tke from the poor. If I could switch companies I would in a heartbeat! read more

Black Hills Energy is the worst and should be investigated. I received a gas bill from them today for a property I have not owned for over 18 months. I told the property summer 2023. Their stupidity is causing work for me to get resolved. I cannot believe a company is allowed to operate with this much stupidity. They should be investigated and fined. I will be billing them for my time to get this problem fixed. read more

I find it sleazy black hills energy company pimps my home address out to "Homeserve" who is constantly mailing me crap to sign up for insurance! It should be illegal! Send me a bill and thats it you cocksuckers!! read more

Black Hills Energy - Utilities Near Me - Golden, Colorado

I was scammed for 4 years. I just received a notice in the mail that my appliance repair plan was past due. I called to explain that I don't have this. They explained when I bought my house 4 years ago it was added. I did not know this and at least monthly they send me solicitations via mail to buy this plan. That scam adds up to $1,980! WTF?! read more

Right now, we're having trouble with customer service. We're having a generator installed and it's becoming very difficult to get our gas meter replaced. Technician says, "We just need a couple of days notice and we'll be there." But now the request is out nearly two weeks! We are totally ready on our end but their promise of a couple of days notice are certainly false. read more

Terrible company, terrible customer service. They will rip you off at every turn. Often ignored requests for late payments, leading to exorbitant late fees. They also ignored a request to cancel service at our last address and we didn't find out until three years later. Also claimed we never cancelled it "according to their records". Save yourself the headache and money; do not do business with this company. read more

We have had solar energy panels installed and they have been efficiently producing energy since November 2024, so says my Solar Energy App. zero credit through BHE. BHE has not come to change the metering over to the net metering system despite the application having been sent to BHE by the solar company on December 13, 2024. No way to talk to a person, zero customer service. But then it is a monopoly, and we have no other energy company choice here in Wyoming. I have filed a complaint with the Wyoming Public Service Commission and have yet to hear anything. $24K in solar energy panels and I am still paying an electric bill. read more

I move To castle Rock in 2022 black hills energy charged me a deposiT fee of $100 To puT my energy on. I have lived in castle Rock 2yrs for This whole Time I never was laTe making a paymenT I had auTo pay seT up. I now relocaTe & requesTed for The energy To be Turned off. I ThoughT well I would geT sure and also geT my deposiT I paid down insTead They are sTill sending me a bill To be paid in AugusT when I moved from July whaT kind of company is This??? Hold on To your deposiT and sTill sending ouT bills. This is jusT wrong very wrong and They need To sTop! read more

Customer service is inadequate. Billing and communication is a constant run-around. Because there is no choice in Wyoming, they have no incentive to improve. This is a perfect example of why utility monopolies should not exist. read more

Absolutely HORRIBLE company. Charges an arm and a leg for energy. Will suddenly tack on hundreds off dollars of "fees" when you attempt to terminate. Customer service forms do not work on their website and with as much as they are charging, they dont have any live weekend customer support. AVOID DOING BUSINESS WITH THEM AT ALL COSTS. Thank God we moved and dont have to get extorted further from them. Form is properly filled out but "submit" button never activates to get help. They literally DO NOT want you to get in contact with them about issues. read more

Black Hills Energy - Form is properly filled out but "submit" button never activates to get help. - Utilities Near Me - Golden, Colorado

I have been trying to cancel service one gold plan that I pay through Black Hills Energy, I send a written letter, I have called the 1-800 number, and no one seems to know anything, after you are moved from person to person, they can't find an account that I pay monthly for Service One repairs ( another bad company), but I keep telling them that in my statement it shows that I pay every month for it, I am beyond frustrated. read more

If I could leave zero stars I would. Horrible customer service. I've left multiple messages for a supervisor named Ruth to call me back about a specific issue. Two weeks later and no call back. I can switch gas providers, but the billing is still through black hills. I guess I'll need to move out of their service area to be rid of them completely. read more

Garbage greedy company. Raise the rates provide inadequate service. Pueblo should have voted you out. And power outages are going to be bad again aren't they? read more

The customer phone service is inadequate. The phone tree and wait time to get assistance is very poor.

If I could give less than one star, I would. We have a service plan through them. A year ago, our a/c went out, in August. They couldn't get a tech out for a month! I should've learned there. Our hot water heater just went out and they are atleast a week out. We have no choice for natural gas, but whatever you do, don't buy the service plan. read more

The power is still out in Victor, Colorado. Black Hills Energy never updates their customers. We have sat in the dark freezing to death with absolutely no help from BHE. They don't care. read more

The power is OUT FOR THE SECOND NIGHT IN VICTOR, COLORADO! We are TIRED OF THIS BLACK HILLS ENERGY! Regarding the first power outage, there was absolutely no wind, snow, NOTHING that would result in a power outage! Fix the problem Black Hills as this is a HUGE inconvenience and could be life threatening to the people who live in Victor, Colorado. read more

Ms Allen in the Pueblo, Co, customer service representative, puts her phone on hold. She never, ever, answers. To get loc account information is impossible She is getting paid!! read more

Black Hills Energy is terrible. I have been trying to terminate my account for months, and BHE keeps telling me that I will still receive "one more final bill." BHE cares about one thing: gouging their customers read more

I've been trying to set up a service for my new home. For 4 days all they do is put me on hold. I'm not sure who the local office is but they are pathetic. If you have an opportunity to work with someone else, save yourself the hassle and skip Black Hills Energy! read more

I have had nothing but horrible experiences with blackhills energy primarily from billing department. I'm a disabled veteran on fixed income and mind our usage in hopes that the bill would stop increasing every month but of course that proved to not work. No matter the amount of our usage our bill increased. I contacted their customer service department and was given a bs reason for the increases. Funny how from when I initially started service the sop didn't change until after I complained so much about their inadequate billing practices that they changed their policies immediately so it would line up with what they had said on phone. I understand changes occur but why was I not properly informed of the policy changes until after I called to complain about increases? We have literally been without the use of blackhills energy services for almost a year running solely off generator for power. I just received a call from them and she told me that power was last used March 28 of this year! Impossible! We've had no power since July 2023! Then she claims someone tampered with it somehow! I guess they have an answer for everything they do wrong and in those answers the customer is always at fault and always overly charged. How can they continuously get away with such crooked practices?! Oh I know cause they have zero competition! Which I thought was against the law in America obviously our justice system needs to remove the blinders but that's for another rant at another time. read more

Horrible and misleading. Moved out of state, final bill was almost 2 times our monthly bill. Nothing was communicated when I called to disconnect, nothing emailed, no paper bill sent. Had I not logged in to see the outrageous bill it would have pulled out of our acct putting us in the red FAST! I called to ask about it and requested a call back as wait time was 15 mins........2 hrs later I get a call back stating it is all listed on the statement.....not true. Shows "past due" on the statement and we had autopay and were never late on payments! Super frustrated and hope this can prevent others from getting an outrageous bill dumped on them causing a huge debt! read more

Horrible company with horrible customer service. They will gouge you for money at every opportunity and don't give a crap how wrong it is. I really wish there was another electric company where I live so I wouldn't have to deal with these awful people anymore. Anyone know if its legal for a company to charge two different people for the same service address? Effectively getting paid twice? read more

Every since work from home began I can't seem to ever get a human on phone. I have needed my furnace serviced since Dec 2022. I had to call Allen services they were only ones to answer call. I pay for my furnace to be serviced by Black hills and I still need it serviced. Do humans work there anymore???? You still take my payments read more

So it sucks that black hills is the only supplier company in Wyoming as you can sign up with your choice gas company that can offer you a rate per therm and sign a contract with them, only to be charged several fees by Blackhills Energy. also they are not helpful when you call them and are not easy to deal with. I would give them 0 stars. read more

Have a gas leak. I'm not physically there. All customer service can do is say wait?????????? Are you kidding me? Don't give me a call, don't do anything? A gas leak where I'm not physically present and you won't do a damn thing? Please. Let's blow up. Maybe then you'll treat this as an emergency and have your technicians call to get real answers? read more

BHP gets us our bill so late by the time we can write a check and mail it back, since the US Postal service sucks, we are late. I drove to both locations today and neither place will accept payment. I was sent to Walmart to pay and Walmart will only take cash. The bill is over $7,000 as it is for our business and I'm not going into Walmart with $7,000 in cash. I guess each month we will pay a late fee. That's how BHP makes their money so they can build new buildings each year. read more

I contacted a representative to make a more affordable payment arrangement. I was satisfied with the arrangement and was told that my previous arrangement was canceled due to making a new arrangement. Today they took out the whole amount not honoring the arrangement I had made. When I called they stated that my arrangement was on file and that I made the payment manually and that this was not on their end. When I once again explained that this was the prior arrangement and that the full amount was not to be taken out they once again told me that I had made a manual payment which I didn't and that I would have to take it up with my bank. Do not trust this company with any said payment arrangement as they will not follow it and will then will tell you it is something that you did on your end. If I could give zero stars I would. read more

This has to be the worst customer service in the history of customer service. You have to pay an additional $1.95 to pay your bill and it takes an act of Congress to get anyone on the phone. Believe you me if I had any other option to provide me with gas service I sure as heck would take it. I also wish I could give anything less than 1 Star. This service really sucks. read more

Just opened an account with them and I have received some of the worst customer service from these people. There is one girl in particular that isn't very competent at all to say the least. Took 2 phone calls to open up an account because she didn't activate it the first time. I'm totally disgusted with these people. I see from these other reviews, I'm not alone. read more

BHE has now surpassed all other utility companies in Colorado with the worst customer service! I am a builder/developer and they have yet to install or show up on a scheduled date that they set. When you do call the local office to find out why there is always some type of excuse to why they didn't show up. Obvithey are a monopoly and where else do you go for Service?? I have a few client hat simply just went with propane Service just so they don't give their money to a company like BHE. Try calling the corporate office and you will see its next to impossible to speak with someone who has the authority to make things right. It has been my experience when a corporation doesn't give customers an avenue to voice a complaint with thr corporate office because they also know their customer service is terrible and just don't want to speak or hear from disgruntled customers!! read more

I have had Black Hills service guard since 2006. I started out with a lower version than increased it to the silver plan . I have had a hot water tank replaced and a dryer fixed. All other calls, I have been given the excuse that it is not under the plan or they don't fix it correctly. Our glass on our range recently broke. I called on Friday June 26, 2020 and was told by a very friendly person on the phone that it was covered. I told her we couldn't use the stove in the condition it was in. She stated she would rush it and have someone come out on Monday, June 29, 2020. I thought "Wow", That is service. Well Monday morning came, of course the 4 hour window was nearly gone when the two servicemen came in. They were nice but didn't even set tools on the floor before they said. "Not covered" I have paid so much money over the years and as I stated before, they won't cover anything or fix it correctly. I have contacted them and told them to discontinue the service or "Not-Service". While I don't have another solution, I would strongly recommend that people stay away from this solution. read more

No customer service! They had an office on Deadwood Avenue where you could drop off a check or ask questions about service. They even showed me how to work my accounts on a computer, however, somebody new became in charge and they closed the office down "IN ORDER TO SERVE YOU BETTER". Now you have no face to face contact and everything has to be done by telephone. How does this 'serve us better'? read more

Absolutely terrible. Had work done on grandparents house and the repairman needed help from my elderly grandparents to move the fridge. After 15 mins, he declared a part needed and said it couldn't be overnighted and the didn't know when it be in but "probably" in a few days. Suggested buying a new fridge would be quickest. Would not recommend and would definitely not suggest Rueben. Take their advice people, they know they suck too. read more