Avery's House is one of the most supportive and well‑run teen programs in Phoenix. The staff is…read morecaring, professional, and truly invested in each teen's growth. The environment feels safe, structured, and welcoming. Highly recommend for families who need real help and real guidance.

This place is where it's at. This place actually made a huge impact on my life ! I have nothing bad…read moreto say about this place good staff that care and go out of there way for us. If you need help out Outpatient, impatient, this is a place for you.Trust me.

Spent 10 days (5/5-5/15) at this rehab center and I can honestly say I made the right choice from…read moreday one. This is my second time here, and the level of care is just as outstanding as I remembered. Special thanks to Ms. Keirstin for always bringing positivity and making patients feel truly cared for. Huge appreciation as well to PT Cayley and Michaela--both were incredibly patient, supportive, and instrumental in my recovery. I feel like a new person because of them. The entire staff creates a positive, welcoming environment. The gym is full of energy and encouragement, and you truly feel at home while healing. I also want to recognize the overnight nurse who went above and beyond--checking in multiple times during the night and making sure I was comfortable right up to the end of her shift. I highly recommend this facility without hesitation. Exceptional care, compassionate people, and a real impact on recovery

My husband was a patient for 7 days. We were very happy with his care. His PT and OT were great and…read morehe learned a great deal in the 7 days he was their. I was grateful they scheduled a time with me to go over all his care for home. It really helped with making the transition to home easier. Nursing staff was kind, and did their best to answer the call light in a timely manner. Our dog was welcome to visit which she did. As a health care provider myself, I could not be happier with the care my husband received at this facility.

truly the best decision i've ever made…read more i can honestly say coming here has changed my life in every possible way. the staff here is beyond amazing -- they don't just do their jobs, they care. like really care. every single person goes out of their way to make sure you feel supported, seen, and heard. Marissa and Darcy, my case workers, have been such a blessing. they've helped me with everything -- from building a plan for my future to just being there when i needed someone to talk to. they make sure you're not just okay while you're here, but that you're set up for success after -- with school, work, housing, all of it. my therapist Michael has made such a huge impact on me. i've learned more from him in these four weeks than i ever expected to. he's helped me understand myself on a deeper level and actually believe in the person i'm becoming. there are also so many other amazing people who have made this experience what it is -- Grace, Frankie, Drew, Shaun, Sergio, Eric, Renee, Lindsey, Hannah, Justin, Zach, Kayla, Erin, Jordan, Desiree, John, Marcel, Donny, Tiffany, Haley, Mary, Makenzie, and Kristian, and even the cleaning ladies who always bring such good energy and kindness every day. every single one of them plays a part in creating this safe, healing environment. you can feel the love and care everywhere here. the classes are incredible too -- they're real, they hit deep, and they actually teach you how to live again. you learn about emotions, boundaries, relapse prevention, communication, and just how to be a healthy person in every part of your life. and the community you build here... it's like family. everyone is trying to get better together, and the friendships you make are real and lasting. i've met people i'll stay connected with forever. if you truly want to get sober and start over the right way, this is the place. they help you heal, rebuild, and actually find yourself again. i'll forever be grateful for everyone here -- they helped me find hope again.

This is NOT the place to go if you are struggling with your mental health. I was self-admitted due…read moreto a need for mental health support for anxiety, depression, and suicidal ideation. It didn't take long to realize that this is very much an addiction rehab and almost none of their sessions directly related to mental health education, DBT, or support. They also heavily push meds here. I was on 6 different anxiety/antidepressant/antipsychotic meds, most of which (or perhaps the combination) made me physically sick, nauseous, and I would go days without eating. For the solution to this from nursing, I was given protein shakes and then was given MORE meds to deal with the side effects of these. When I asked to be taken off one, I was told I was "refusing meds" which at NO point did I refuse something that was needed for me to take. This went on for weeks. After three weeks of treatment, I was abruptly "administratively discharged" by my therapist, just one week before my expected end date. I was told that their facility was "not equipped" to handle my needs, despite having been completely transparent from the time of my intake about my mental health issues. They even claimed my depression was getting worse while there, which unfortunately was accurate. While I understand that there are varying standards for treatment progress, I am deeply concerned that my discharge was handled inappropriately. Specifically: * I was discharged without any follow-up care or referral to ongoing mental health services, despite having suicidal thoughts and self-harm behaviors that my therapist and the treatment team were fully aware of. Again, all of this was mentioned in my intake before I even started. * Upon immediate discharge (literally, immediate. I was not allowed back inside, even to say goodbye to friends) I was given a month's worth of medication, including sleeping pills, without a clear aftercare plan, despite the potential risks for misuse or overdose. This risk was known to my therapist and the medical team, as we had to report suicidal ideation daily on our medical notes. * I was not provided with any support or guidance to manage my transition out of inpatient care safely. The team was aware that I live alone, yet I was sent home with a bag full of a month's worth of medication and no follow-up or additional support from anyone at Pinnacle Peak Recovery. This discharge left me feeling abandoned and unsupported, which is especially troubling given the severity of my mental health needs at the time. Additionally, I felt I was completely rejected by my therapist, with whom I had built a trusting relationship. She essentially gave up on me. Looking back, I believe this situation endangered my well-being and was not consistent with the standards of care expected from a licensed mental health facility that claims to treat mental health disorders. They need to take "mental health" off their website. This place is strictly a 12-step program for those with substance abuse disorders and should NOT be claiming otherwise. I do want to add that the BHPPs and the other instructors/staff were very kind, wonderful people. I genuinely enjoyed getting to know most of them and have made connections with people from this program that I will have friendships with long term . The way my discharge was handled, and the lack of actual support for those with mental health issues during my time there had nothing to do with them. Overall, please DON'T come here for mental health! My situation could have been deadly if I wasn't lucky enough to have a support system back home. Find a different place. This isn't it.

We spent a great deal of time here in the past few months. My dad was sent here for hospice care…read more He had Alzheimer's. For the most part the staff was amazing. He was frequently called the cutest old man and told he had a great smile from multiple staff. There were wait times for certain treatments, but the staff was busy. The treatment was great, but what impressed me more was how my mom was treated. The job of the staff is to take care of my dad. But they were so incredibly caring towards my mom and family. Big shout out to Alexia. She comforted my mom all the time with words and hugs. When he passed, so many staff went out their way to hug my mom. Not generic "sorry for loss," but with love and tears in their eyes too. They took a horrible time for our family, made it just a little bit easier knowing we could trust them with my precious dad's care.

If I could give negative stars I would. I'm posting this review for my 70 year old mother who…read morearrived at this facility post-injury and after leaving Banner Thunderbird. I would not recommend this facility. The response time for the call button for anything my mom needed was between 10-25 minutes, IF anyone ever came to help. The facility left a wheelchair in her room and allowed my mom to use it to wheel herself, unassisted, into the bathroom when she needed assistance with a walker to get strength in her leg after a hip surgery. I requested it be removed so my mom would have to use the walker to strengthen her leg and the wheelchair was never got removed. My mother could have been seriously injured. She said she needed to do it herself because no one ever came after she would click the assistance button. This is unacceptable for a "rehabilitation facility" and I use that term loosely. My mother is diabetic and I told 3 different people this information, including the social services dept., her direct nurse and the liaison before we arrived. She was given sugary food the entire time and high carb meals. We had to beg for a shower for her when she arrived and the employee that cared at all to ever help my mom was Susie, an aide. The nurses never smiled and spent more time joking and laughing at the nurses station than they did assisting patients. On any given visit when I arrived, there would be several (more than 5 lights lit up) patients needing assistance. Additionally, they were NEVER quiet at the station, even late into the night. The overall morale from the good employees was obviously very bad due to work load. We were told by one of these good employees that showers for patients are put off until she arrives. Upon leaving, I had to ask several times to get help getting her to the car, when Susie (the best employee there) offered to help. She was awesome. The other staff - AWFUL. In fact, when I left, paperwork with HIPPA info was inadvertently included in my mom's discharge papers. Wow. Do NOT allow your loved ones to be left alone at this facility. One reviewer said an investigation needs to be done on this place and I AGREE 100%.

This place helped my mom immensely on her journey through sobriety. Thank you to The Hope house and…read moreall of their staff.

I decided I wanted to pursue outpatient therapy as I told them from the first. It went from we care…read moreabout you to we don't care you are scum in one moment. I was put one the curb with very little charge on my phone. I had to hitchhike home. beware of this place. They will advertise yoga and such. Trust me that shit will get canceled.

Knowledge welcoming staff. Quality care…read more Relaxing environment. Only 5 miles from home!

Quality people who are caring, knowledgeable, helpful and professional. They've been flexible when…read moreit comes to scheduling and creative in providing physical, occupational, and speech therapies. Cannot recommend Swan high enough!!

I went to this location today at 12:30am for severe back pain. They were able to see me…read moreimmediately. They gave me a bed and a gown and shortly after changing, my nurse was there to get a urine sample. My nurse was male and his name was Cyrus. By far the best nurse I have ever had the pleasure of dealing with. He was upbeat and helped get my mind off of my pain by just being positive and making me laugh. Such a great character for a gloomy atmosphere! My doctor was also incredibly nice and helpful. Ross Rodgers was the attending physician. A very nice man that wanted to get straight to the root of the problem. Also very upbeat and friendly. Overall, I had a great experience here despite the pain I was encountering. I was discharged by 3am or a little after. In and out! My husband had to go to the ER about a week or 2 ago for chest pains. This was early on a Friday morning -- between 8 and 9. We got right in and everyone was nice then also. Completely different staff and unfortunately I can't remember any names. This hospital is within walking distance of where my husband and I work but about 45 minutes from our home. We're willing to make the drive because of how fast and friendly the service is.

My father has been hospitalized far too many times in the last year and we have come to know this…read morehospital well. The doctors are good. The nurses are attentive and its always clean. The reason I give this review 4 Stars rather than 5 since my father has received exceptional care is the fact his last hospitalization; the nurses would promise him he was getting discharged that night only to have the Doctor keep him another night. This happened 3 nights in a row. The nurses should not make those statements if they aren't sure. Three nights in a row I rearranged my schedule to drive him home only to be disappointed again. No one likes being in a hospital. And it's worse if you think you're getting out a s forced to stay another night. That being said, Scottsdale Health Care is our ER of choice. Each department we've had experience with has been amazing.

First of all, if your are reading this review... Let me say that I am so sorry you are looking for…read morefacility for an elderly person in your life. And.. to reassure that your have come to the right place. My Mom had a stroke & went to a rehab facility. We quickly realized that we could not take care of her at our own home The rehab facility referred Jon at A Caring Hand for Mom & Dad. Right away our visit over the phone was full of information and comfort. He referred me to state & federal funding that my Mom could qualify for. Then, he met me at the rehab to talk about Assisted Living locations that would fit our budget. These are the things I really liked while dealing with Jon... - Listening to me. Letting me talk it ALL out before jumping in. - Only giving me locations that would fit in our budge - Emailing me the contact info for the Assisted Living locations; as well as, giving the owner a heads up that we were coming. A bonus to dealing with Jon, above all else, is that... He goes to my church. Blessings in your journey in fighting the right fit for your loved one, Theresa

A Caring Hand for Mom & Dad helped find the perfect place at the most crucial time! Very…read moreprofessional and made it so stress free! Thank you!