All I can say is the mission statement about Rogue Credit Union "Members" is either fiction or…read moresimple BS. I'm in month 3 of a dispute of a charge on my CC. The "Automated" process is a dead end. Get help in the downtown Ashland branch? No such luck. To speak with someone I had to file a complaint with the BBB. So be it. I feel sorry for the tellers in the downtown branch. They seem to change every 2-3 weeks? Always nice, friendly, but can only make money deposits or withdrawals. Imagine getting a threatening letter on Rogue Credit Union letterhead, taking it to a branch and being told that isn't RCU? That's "Third Party" in Texas? Huh? No name or business number. I'm not buying it.

This is a great full service bank with strong community values. They support programs to improve…read moremembers' ability to save, to encourage youth to save and become financially competent, and customer service is always friendly. Sometimes there is a short wait because they are a favorite local institution with many customers.

I was highly impressed with the professionalism of this office. They helped me out immensely and…read moreeased my mind when it came to helping me with my grandfathers estate taxes. Kristy Dinsdale helped me get everything set up with ease, she is a delight! I would highly recommend them to anyone.

Zach Schorr Tax Associate "is our go to guy" for the last 3 tax years! The team that John Warekois…read morehas built to serve our community are knowledgeable and competent....I trust this office so much that I have referred personal friends, family and even a church. See you next year!!! Thank you.

The employees here are very professional and kind. I have been banking there for the past three…read moreyears and I have had nothing but the utmost respect and help with any issues that I had and they have helped me solve all problems I have encountered.

This is the best bank ever. The people running it are terrific and they go out of their way to…read morehelp you in whatever your need. Small town banking is makes me so happy -in this frantic world to have someone looking out for me is terrific.

Always great friendly and efficient service, easy to understand my policies. No hidden costs. So…read moreglad I switched!

I obtained my insurance through James a year ago. He is very nice and open to helping with all my…read moreinsurance needs. Even though he was $200 more than any other insurance I looked up, I went with him because I was supporting a local military vet. He assured me that my insurance would go down dramatically after a year. This has not happened. His secretary stated they could get it down and then the next day, I got a new statement with the insurance going down a whopping $4 a month! I obtained insurance from another company for half the cost and requested James to discontinue my policies with him....3 times! I continue to get emails with premiums due! I have never had a problem with discontinuing an insurance before. Now I'm afraid this will go on my credit report as an overdue unpaid bill. What a mess! Not worth going local.

Brent has been my family's guy for ever and a year. Whatever and whenever he and his staff have…read morebeen there for us. When I call his office I'm always greeted quickly and friendly, usually they answer the phone using my first name. Wherever life sends me they will always be "my guy" As always, thank you Brent

Horrible customer service. Whoever the woman is answering the phone is in the wrong…read morebusiness...professionalism and common courtesy are NOT on her resume. My rates went up twice (from $50 to $83 in two months with a perfect driving record) without any notice and I called irritated and she was beyond rude and didn't care weather I canceled my policy or not. I did end up canceling and saved almost $20/month. I'm busy and probably would have stayed out not wanting to deal with a new company/policy had it not been for her carelessness. There are a million different places to get insurance...including online. DO NOT take your business here!

My experience with Julie Stacy was marked by a series of delays and a lack of urgency that tested…read moremy patience at every turn. From the outset, the communication was sporadic and often required multiple follow-ups to receive even basic updates. It became clear early on that the lender's processes were slow and inefficient, causing significant delays in the potential approval process. It was clear their team seemed only versed in "easy" approvals.  What was most concerning was the apparent lack of concern for timelines. Despite repeated assurances that they would have an answer "soon," deadlines were consistently missed. This created unnecessary stress and uncertainty during a time that is already inherently stressful for any homebuyer. Moreover, the lender and their representatives seemed unresponsive when asked for clarification or updates. Simple inquiries were met with curt responses, and there was little effort to provide clear or comprehensive explanations. This lack of customer care and attentiveness was disappointing, especially given the significant financial commitment involved.  In the end, Julie seemed to barely try to get this loan approved. She washed her hands of it and said it was impossible to get done. Not to mention she approved me LOWER than any other lender for my house "range".  She also shared information about my purchase and process with someone that is not on my loan or title!! THAT IS NOT ALLOWED and a HUGE BREACH OF CONFIDENTIALITY! There are other lenders in the market who prioritize customer service and efficiency, which are critical in what is likely one of the most important transactions of your life. I was able to get better service and get this loan approved somewhere else!  I want to be CLEAR. Julie- You did not refuse to work with me because my first house was through her, which we both have proof of....so don't let her lie about this. Secondly, this review is purely in regard to my second house I tried to get you to approve lending for which you couldn't do because it was too hard. I have emails from you and Tyler saying you were not able to get this done, so I got it done through another lender. In no way am I mentioning OTHER issues I have with you Julie, that have nothing to do with this loan- so let's keep it on topic (your ability to do your job/ communicate and get loans approved). Everything I stated was true about my process in the second home loan I tried to purchase with you- you were extremely difficult and couldn't get it approved. You are trying to cover yourself by talking about a different topic to help your reputation, but the facts are you are NOT a good lender. Also, I do have direct proof of you breaching confidentiality about my loan. If you reply to this speak on the LOAN, which is YOUR BUSINESS.

Linda and Amber were great to work with in helping us get our second home in Ashland. Their rates…read morewere competitive. Even though we were vacationing in town, we never felt put upon to supply unnecessary documents. There was no fuss, no drama, no hiccups. Our application sailed through the underwriting process. And we closed escrow on time.

I attended David's retirement planning workshop at the library last year and was impressed by his…read moreextensive knowledge. I set up an appointment right away. He did a wonderful job educating me and I was presented a customized plan. He was able to redirect my annuity I had recently initiated that suits my needs much better. I now have all my finaces protected thru the Living trust, will, and life insurance policy. I also am able to retire 3 years sooner than I thought. Also included in the Trust was a Healthcare directive.

We have been going to Insurance Lounge in Grants Pass, Oregon for several years. Christine,…read moreInsurance Concierge, is amazing. She makes understanding the health insurance maze easy. She knows all aspects of health insurance frontwards and backwards. She is an expert in her field. I mean an EXPERT! A couple of years ago I went on Medicare. Signing up for and choosing a supplemental could not have been easier, or dare I say, fun! Christine takes her time to explain each option. There is absolutely no pressure to choose a certain plan, and they do not receive any kind of commission. I have been happy with my coverage as a result and it's great to have a decent understanding of it - all because of Christine. I am unsure why others do not take advantage of this free service. I highly recommend Insurance Lounge for all of your insurance needs. They make it simple to choose a plan that fits you. Take advantage of this amazing service in our backyard!

My husband retired, and we were overwhelmed trying to figure out our insurance options. Christine…read morewas brilliant! She walked us through our best options, found a great Medicare Advantage plan for him and a new health plan for me with dental, vision, and hearing. She saved us so much money. Everyone there was so helpful. Thank you!