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    Guillen Heating Cooling & Plumbing

    4.3 (12 reviews)
    Closed 8:30 am - 4:30 pm

    Get pricing & availability

    Response time

    30 minutes

    Response rate

    100%

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    12 hours ago

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    1 year ago

    They take no ownership of their mistakes when fixing a problem. The problem resulted in a flood

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    Rafael G.

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    2 years ago

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    Rafael G.

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    2 years ago

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    Rafael G.

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    3 years ago

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    2 years ago

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    5 years ago

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    6 years ago

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    3 years ago

    We have called them twice for repairs. In both cases, the estimates were fair and the work was done fast without problems.

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    5 years ago

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    5 years ago

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    6 years ago

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    Ask the Community - Guillen Heating Cooling & Plumbing

    Alpha Air

    Alpha Air

    (360 reviews)

    I want to give a huge shout-out to technician Artur for the excellent service he provided! Our air…read moreconditioning went out late in the evening, and Artur came to our rescue in less than an hour. He quickly diagnosed the problem, got right to work, and had our AC up and running in no time. Thanks to Artur, our home is nice and cold again! We truly appreciate the fast response, professionalism, and outstanding service. Highly recommended!

    Sorry to say I now believe that the negative reviews for Alpha Air are most probably true. Five…read moreyears ago, this company used to be very good with communication because of Terry, their front office lady. After she left them for whatever reasons, getting somebody to pick up the phone or respond back to leaving a voice message can be hit or miss, especially during the busier summer months. Don't waste your money to buy their extended warranty because Alpha Air won't be there for you when you really need them for that expensive covered repair job. My AC died during a 100+ degree day, and I called Alpha Air several times and left a message but no answer. I finally decided to just call another AC company that came the same day to fix the problem, but of course, I had to pay out of pocket instead of being able to use the pre-paid warranty. I also had a sick, elderly parent suffering in a sweltering house so I wasn't going to wait for an unreliable company that didn't pick up their phone and will likely just say that they never got my phone call or voice message or that there was a glitch in their system. Alpha Air can do the job well if/when they want to show up so I give them one star for that and one star for Terry who no longer works for them. Based on my recent experience, however, I won't be using Alpha Air anymore and wish we had never paid for their useless extended warranty. They got their extra profit back then, but lost a long-term customer as of now. Businesses that truly deserve all their positive reviews have consistently excellent communication/customer service so they don't have to give after the fact excuses or apologetic explanations.

    A-1 Services Inc Plumbing Heating & Air Conditioning

    A-1 Services Inc Plumbing Heating & Air Conditioning

    (5 reviews)

    My husband passed away last year and I am now a first time sole homeowner. My house is 10 years…read moreold and we were part time residents until we moved here permanently in 2016 and of course, now things started going haywire. Jerrod came in the spring, to do a checkup of the A/C and heater and change the filters and alarm batteries. No issues there. Then had a toilet back up, so called again. Took Terry 2 hours of snaking but he got the backup cleared. A couple of months later, I noticed the water pressure seemed low. Terry came again and said the pressure regulator needed replacing. Also had him look at the water heater which I knew had never been drained. He couldn't get it to drain and determined it needed replacing. This last job was also my first time dealing with a home warranty company. Took a week of work and phone calls on both our parts and although it was a hassle for both Terry and myself, it worked out great. Needless to say, Terry and I have built up a good relationship and I discovered how to keep him happy with Dr. Pepper (LOL). Sure it cost me a bit but considering things were 10 years old, it didn't really surprise me. I really appreciated what Jerrod and Terry did for me and wouldn't hesitate to call again.

    I had a situation in my bathroom shower drain that I had been putting a bandaid over. No one could…read morefigure out how to fix and it was getting worse and worse. Kris solve the issue quickly. It was a very stinky job and he got in there quickly and solved it. I was so happy and relieved this issue was finally fixed and I didn't need a whole new shower. Very grateful to Kris.

    Guillen Heating Cooling & Plumbing - hvac - Updated September 2026

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