Ordered a new Scarlett 2i2 online for store pickup, was kept notified throughout and received the email today after only two days that it had arrived and was ready for my "contact free" pickup. Thank you! read more

ordered a bass that said that was in stocked called them and they even confirmed it was there and will be ready in 2 hours. well they lied now saying it will take a week to get it. why tell me it will be ready in 2 hours make me drive 40 minutes to waste my time. returned the. ass I'll just go somewhere else read more

Horrible customer service and rude staff. Wouldn't recommend. You're definitely better buying online

Clay was a great resource of information when I was completely lost about a sound I was looking for. He set me up with a great new pedal and taught me a lot about gear along the way.. read more

I enjoy my time at GC today was my 2nd time at this location and was helped by the man himself LOU in the Drums Depo AWESOME customer service I told him what I was looking for and he was breaking everything down for me and I walked out a happy customer thanks Lou you rock brotha read more

Entered the store there was a large sized man behind the counter. He saw me enter the store. I saw he was on the phone so I waited. I wanted to purchase an acoustic guitar and get lessons. Since he was on the phone I looked at merchandise near him so I could be helped. He got off the phone a couple walked in and he greeted them and asked them if they wanted help, totally ignoring me. He never spoke to me, said hello or made any acknowledgement that I was there and he wanted to assist me. I don't know if it was because I am a minority and the other couple wasn't but I will take my business elsewhere and will spread the word to others. read more

This Guitar Center is by far the best I have visited. The staff is friendly, knowledgeable and they are not pushy at all. Lessons are good and have never had any issues. read more

Ok wow.. I don't know WHAT happened to this place but in the course of a year , it has gone to absolute sh@&! HORRIBLE AWFUL. Where are the MINUS stars!? I didn't even know where to start so I'm gonna have to come back and finish this later .. along with post some photos of the USED fog machine I was just sold . I open the box and it was a freaking mess inside and WET! Yes... WET from whomever used it and theee it back in the box ! Along with their disgusting random collection of long black hairs... YES human fu$&ng HAIR! And WET hair no less. I swear I almost threw up, I'm not kidding. Like wtf!?) how does that even happen!? And worse , is the fact that clearly NOBODy from the store bothered to even OPEN the box to look at what was being returned and they just threw it back on the shelf and sold it under the guise of being new with no "open box" sticker or any indicator that I was being sold a used product . (That is until I got home and saw the clear packing tape on the side of the box opening !) I'm so disgusted I'd also like to comment on the photo posted by another reviewer of an employee flipping the customer off..! Are you freakin kidding me!? Do you realize you did not even directly acknowledge that , that persons actions were absolutely reprehensible !? You just glossed over it and have a very generic blanket statement . A sorry attempt to merely pacify without truly addressing what was a 100% inexcusable act. It would not auto I e me one bit of that person still worked there'd .. and even if they didn't , I'd be shocked that it wasn't for some other reason like they quit as opposed to being fired on the spot,which is what SHOULD have happened if it didn't.. read more

Guitar center is a great place for instruments and lessons, they have great service and there staff actually knows how to play!!!

I've been shopping at the Murrieta guitar center for years because the service and products are amazing. One of the managers Donald spent over an hour helping me find the exact guitar I need! When I picked the right guitar, Don called the store on my behalf that would ship it to the Murrieta location. He then would follow-up to let me know every detail about my purchase 10/10 for guitar center 10/10 for Donald! read more

Let me start by saying I am not a huge fan of guitar center in general, however there is one employee at this particular Guitar Center that has made a positive mark on my life and my opinion of guitar players in general. Steve is a talented and knowledgeable musician that want to make sure you have the right gear regardless of what music you play. Steve takes the time to listen and learn what you are about and then makes a recommendation based on his experience coupled with the information he has learned from you. If you are in search of your first guitar or first guitar this week go see Steve he will take great care of you!!!!!! read more

I just brought this guitar like 20 mins ago and I hear something inside the guitar and I take a look and there's a cigarette inside my guitar.... unbelievable. read more

Guitar Center - Musical Instruments & Teachers Near Me - Murrieta, California

Thank you Steve Brown for your expertise and your caring professionalism when helping my son and I to buy our first acoustic guitar and ukulele. Shelby & Garrett Taylor read more

Have not had an experience here as yet, but... I just moved to Hemet from Escondido, so I've done business with the San Marcos store. If the Murrieta store is anything like San Marcos, we're good to go. I'll also give the Moreno Valley store a fair trial. I'm giving them a couple stars just for being a Guitar Center. read more

I'm not usually a fan of Guitar Center but this particular one was different. I was looking for a midi board and mic but wasn't sure which brand. The rep that helped me took the time to go through pros and cons of different products and helped me pick out the best option for my recording needs. Thanks GC! read more

5 stars for amazing customer service. Had a weird return mishap happen today and everyone (Josh, Adam, Audio department) were extremely helpful with getting me my correct total. Always impressed with how helpful and knowledgeable this staff is. Big thumbs up, highly recommend this location. read more

Today I received excellent customer service from your customer service manager John. Like any parents that's never played an instrument I had no idea what I was doing. I rented one instrument and came back in 45 minutes to exchange it for another. John welcome me back in to the store with a smile on his face and exchange the instrument for me with no problems. He just took care of me and made sure that I had what I needed. What a great way to lead by example by taking care of the customer. Thanks John read more

My experience at Guitar Center Murrieta was the best because Manager Adam and Todd went above and beyond with their customer service. Thank you for helping me picked the best piano for my kids. Thank you again and God Bless read more

I hate this place. Staff is snotty. They just keep trying to upsell you. Insult you like you're not spending enough money. They never answer the phone. And then they justify it. Saying that they're way too busy to answer the phone. Justifying they're lousy customer straight to my face. I will never come back. read more

This has to be the worst store in their chain. I go to those in San Marcos, Fountain Valley and San Diego as well. Better pricing, better gear, they are more interested in their customers. They are light years better. Some of the sales people are great in this store but its run horribly. I have sold used gear to them many times. Not only do they make the most profit as possible on new gear but when trading it in, 50% at best. The other two stores mentioned do 60% if you support them. They take in consideration how much you support them. Not this store though!!! Took in a used guitar. The sales person had to get an ok from a Tech. "matt' he said. They refused the guitar due to the tech not wanting to screw down two screws in the pickup and replace a cheap toggle switch that's about 50 cents and 10 minutes at most. Why? Cause he doesn't get paid to do it. That doesn't seem to bother them when guitars hanging on the wall faulty or selling other used gear. There is nothing to go to this store for outside of its closest to me. No more! I'll drive the extra miles. Too many great options. Sweetwater has the best customer service period and they are online. Reverb has far better prices and selection. Even Ebay. Explore your options before going there and you might be pleasantly surprised. read more

It's a love hate relationship with GC. When you are in need of musical tools they come in to help. San Bernardino came in for the win for my order. But my speaker covers never arrived. Was told they went to back order.. even after three months. So I finally got a staffer to help cancer the back order.. Amazon came in got the win. Love hate.. it bummed me out. read more

I have been sitting here trying to decide where to even begin. First off, just read the reviews. The negative reviews are not wrong, they are painfully true... all of them. I've been coming to this location to pick up odds and ends over the last 5 years or so. Each experience has been worse than the last. They really do ignore you. I always feel invisible when I come here. This last time I figured I would put it to the test and give them every chance possible to ask if I'd like assistance. I stood there holding a guitar off the wall with a puzzled look on my face while worker, after worker, strolled right passed me. I would even make an OBVIOUS attempt to make eye contact with them and move toward them. NOTHING. I walked over to the counter and put both my hands on it. Not 2 feet away from a female employee ringing a customer up. While another worker stood next to her, pounding an energy drink and staring blankly at the wall. I stared straight at them and remained there. The phone was ringing off the hook and I watched both of them ignore it as well. To my surprise, after helping the customer purchase a $5 pack of strings, the female, AND the male workers, walked out of the booth and right by me. I almost couldn't believe it. I have a couple grand in my pocket ready to buy an amp if the deal strikes. The workers weren't even busy, that's the sad part. The entire time I'm looking for l ZZ give me a price check on a used Mesa Boogie amp, something very frustrating is going on. If you choose to visit the lovely San Marcos GC, you'll be serenaded by the lovely sounds of their resident loiterer. I'm laying down some heavy sarcasm if you can't tell. I'm of course referring to the older gentlemen that never LEAVES. I'm not a total jerk. It's obvious that this man is retired, or unemployed, and has no life and chooses to spend every single day, open to close, inside this GC location. You could visit this place randomly different times of the day, different days of the week, anytime of the year, and this guy is somehow always here. He sits down, sets up his phone or a mini speaker to play a "backing back" or drum beat, while he plays very boring grocery store style "Muzak" guitar chords at a very loud volume. This wouldn't be such a big deal, in fact it may even be a charming addition to this otherwise failing location, except for the fact that it makes testing out any amps near impossible. You can't hear anything or get an honest experience out of an amp you are on the fence about purchasing because this guy is trying to show off to everyone his really boring guitar skills. GO HOME DUDE!!!!!! No one cares!!!!!!!!! This has GOT to bother the workers too. Finally I had to practically beg a worker to help me, the guy seemed bothered of course. I inquired as to the price of a used amp missing its price tag. Don't expect to get any deals here. Especially on used gear. Unless they make a mistake, they're going to over price everything. When you need a price on an item, even used. They literally go to their computer, look up the auctions on eBay, and base their answer on that. The worker told me after he did it and I asked where he got the price. He gave me a full retail price for a VERY beat up amp that I can get for about $500 less on Reverb than what he quoted me. The main reason I chose to add me review is because this actually makes me really sad. I've been going to guitar center for almost 30 years now. Ever since my dad used to take me on weekends as a kid. It was like Disneyland for me. Businesses that have customer service as poor as this, surely don't last. In a world where more and more niche shops keep disappearing in favor of Walmart's,Amazon, and the internet in general, losing GC will be another sad loss I can't bear to imagine. Reverb Dot Com is the only way I purchase gear now. You save a TON of money and we musicians need to spare every dime we can. I used to enjoy spending a little extra for the experience of being here, but being treated like a ghost and deteriorating customer service have made it not even worth while anymore. Every negative review falls upon deaf ears, with a generic copy and paste response asking us to email them if we have issues or concerns. Well guess what. We do! Lots of us do! You can read it all here! You can respond to it all here! Nothing changes though. read more

If i could give less than one star i would. I've never liked this place and have always used it as a last resort but it's been years so i thought it might've improved. it's only gotten worse. the absolute worst customer service of any store / restaurant or anything i've ever been to. the employees treat you as if they're burdened by your business. they treat you like you don't know anything about music and likewise will take advantage of prices. i recommend sweetwater, mom and pop shops, even pawn shops. literally anywhere but here. read more

Me and my brother have been going to this G.C. location since they first opened and we have spent a ton of cash on gear over the years. We've never had a bad experience at this place & the staff are always super friendly and helpful. read more

Gave 2 stars for the helpful folks in the back near the microphones else I would give it a 1 overall. Every other department in the store just stands around and is of very little help (I would say useless but too harsh). Last time I shopped here, two staff were at the exit doors checking receipts but somehow one customer directly in front of me required a longer review of items so I ended up waiting for over 5 minutes for someone to look at my receipt so that I could leave. That customer didn't require 2 people when you have a line of customers trying to leave your store, especially when one of them just kept looking over the shoulder of the other staff member. A third staff member was about to pass me when I complained. It took him 2 seconds to look at my receipt and I was finally on my way. Had I not complained, who knows how much longer it would have taken them? Common sense would have prevailed here. read more

Great concept. Lots of guitars under one roof. And, lots of drums, keyboards, etc. under one roof. But, need more staff under one roof. Minimal scheduling forces customers to wait long periods of time, especially at the accessory desk. Also, the "greeter" at the front desk needs to be just a little more friendly instead of so curt. He just needs a little more "hey, how are you? Welcome to Guitar Center. Enjoy looking around and let us know if we can help you." I sometimes feel like a criminal when I have to check my stuff in...which I understand having to do, but the vocal tone could be a little more friendly. "I'm checking your stuff in just to make sure we don't get it confused with our merchandise." Buying strings can be a chore. There should be a "cashier" type person there ready to ring up strings, pins, tools, etc. I'd love to just walk up, grab my strings, pay and leave. The salespeople are so worried about moving guitars and too busy helping with pedals/chords/stacks they forget about the "needed" accessories that you need a year or two after buying the guitar. Hence, for strings I usually have to head to Best Buy to get them (same price), or I buy from amazon with their Free Shipping. I'd go back again b/c they do have a great assortment of guitar, accessories and fair prices. read more

I have had really great experiences at this location. I have purchased $40,000 worth of gear for multiple bands at this store..to include teaching middle school & high school students how to play different instruments. Furthermore, I have referred many schools/businesses/people to the store at this location! Recently, multiple times I visited, the salesmen refused to look at their own website to price store gear at sale price for Guitar Center!!?? It took me several tries & the salesmen did not even look at the computer?? In addition, the salesmen did not even attempt to put together a package to include a guitar, amplifier, strap, strings, & picks for a 9 year old child!! I had to get the manager, which at that time he was nice to me, but only after going through hell with the other people trying to work something out. I cannot believe that this store lost the wonderful people that worked there for the new employees??? Other experienced employees that I got to know well went to other locations?? IF you go to this store to purchase anything, plan on spending hours in attempt to purchase gear (especially if you need help from an employee...or...if you dare to ask for a price match :-() What happened to GC of Murietta?? Horrible!! Mike H read more

After having to deal with the morons at the San Jose location, I was pretty much done with Guitar Center altogether. However, when you are in need of gear and are inpatient like me then you basically have no choice. Especially in this small town. Still, I went in there expecting the same level of idiocy. Au contraire mon frère!! The folks here know what they are talking about. The first time I went in looking for a metronome and even when their systems went down, they maintained a sunny disposition. Juan who has helped me each time always has a smile on his face and a funny anecdote to boot. During my last visit I went in to order a pair of monitor headphones. Within 15 minutes I was in and out on my merry way. Unlike their San Jose counterpart, the Murrieta location is friendly, helpful and knowledgeable. read more

John Baron. 'Nough said. Awesome guy! He's not pushy- he's genuine, so he won't try to tag on crap you don't need. We got our goodies and now have a fave salesman! Thanks John If you need ANY help or even drum lessons, go see this man. read more

I honestly don't know squat about musical instruments. But like one day I was in their with a buddy and I observed his musical skills on the drums in which I was quite impressed with. So then like he was saying this place is a holy land for musical instruments so I'm just doing this review for him. read more

Expect to spend a day selling used drum gear: I arrived hoping to make $375 and left with $540 BUT.... I drove 45 minutes from my home in Vista to sell some drum equipment. I did this instead of going to the San Marcos store because San Marcos said they don't buy electronic drum kits. Murrieta does. I arrived at 11am. I finally left with a check in hand at 4:30pm. 5-1/2 hours? Are you fucking kidding me? I brought a Roland TD-8 electronic kit, a Pearl Export acoustic kit, a bunch of cymbals and some cymbal stands. After unloading my car, I hung around for 2-1/2 hours expecting that they would review the equipment. Eventually somebody tested the Roland. After another hour of hanging out, I told the clerk I was going to come back in an hour and went to get coffee. Before I left, the clerk told me the Roland would fetch $280. He asked for my phone number but never called. I returned and waited for another 1-1/2 hours before I asked if I should return the next day. At that time, somebody stepped up and decided they would do the work to review the sale and give me a price. The clerk then told me the acoustic kit would fetch $40. At some point, they came back and told me the Roland was only going to be worth $250 and that they couldn't accept the acoustic kit (because there were rimples in the exterior skin). I was pleasantly surprised when somebody took the cymbals away and came back and said they would pay $305 for them. They only bought one of my 5 cymbal stands and paid only $15 for it. By the time I left, I took 2 of the cymbals home with me (because they weren't good enough for GC) and the total payout of the cymbals was down to $250. I understand that buying gear isn't they primary way GC makes its money but I wasted so much time there. The last hour waiting was for the clerk to input the items and serial numbers into a computer. Just give me the check and do that after I leave! What a horrible experience. Only sell your drum gear to GC if you are desperate (I was) I wish I had had better luck selling some of this gear on Craigslist. After bringing the acoustic kit home, I bet I sell it (and my cymbals stands) on CL for a decent price. read more

Love this place!! I just wish I knew how to play my guitar. Haha. I got a acoustic guitar for Christmas because I've been dying to get one and learn how to play. I looked up some of their "how to" DVDs online and decided I wanted to go into the store to take a look around. They have a great selection of books and all different kinds of DVDs. I'm going to be learning the TAB way that's for sure. Customer Service was okay. Their cash register station was SUPER cluttered and messy and I couldn't tell if it was where I was supposed to buy something or what. There was like 4 people standing behind the register and just staring at me. So annoying. But, got help and paid and front girl checked and stamped my receipt and that was it! Pretty good prices for accessories and will be coming back for a strap. read more

Came here looking for a guitar. The dude justice was nice... Bottom line..they didn't have any more of the guitars I wanted so they gave me the display...for what I would pay for a brand new guitar, I paid for a used display one and of course, No box came with it. I realized that I just bought a used guitar that people have been using...if you're going to go there expecting to purchase a brand new guitar, then do just that, don't settle and negotiate with the price. My mistake for not asking for anything but my military discount. I will be returning this guitar for a NEW one since I paid the price of a new guitar..if not..well, I will be returning it. Other than that, people were great. I don't expect them to tell mention discounts, they get commission I believe....and with that, I would have expected them to try to get me to purchase a guitar case instead of sending me out the door with a guitar...I had to go back in and ask for a box..to which they gave me... Which leads me to my second complaint...don't expect the customer to always ask for things, you're there to service them...ask them of their needs. Be attentive and personable. My fault for not asking for some things, theirs for not offering. read more

I'd give zero stars if I could. I've never have had anyone help me here but today I tried once more. Wanting to buy a new guitar and probably spend about 800+ bucks, I went in looking for something specific I saw online but couldn't find it. After 30 mins, nobody had even said hello. I went up and asked someone if they could help me. They said after they finished with a customer. After this employee finished with said customer, they then forgot about me and went on to others. 45 mins later(tota, I walked out. I'd rather give my business to a local shop or order online. Customer service goes a long way. This store has none. Edit: After seeing the reply below from Guitar Center, I am pleased that I wrote this review. I came to voice my opinion on Yelp and they want me to formally complain on their system instead. I'm pretty the employee reading and replying here could log a complaint just fine. Just another example of their continued poor customer service imo. I won't be going back. read more

There is no guitar center close to where I live. I ended going to the one in Murrieta. I was helped by Steve, I believe he was assistant manager. Steve really knew his stuff and helped me decide on the right bass, which has worked out great. I will plan to get my accessories there as well. Ask for Steve if you need a guitar or bass, he'll be a big help. read more

Both gentleman that worked today were great. I'm sorry I didn't get their names but they were very informational and I loved their sense of humor. Hope there in the next time I stop by. read more

Ok these guys are definitely customer satisfaction focused.i had a few issues with a product and got frustrated so i called the manager and he researched the problem and called me back with a solution When i returned to the store they went over and beyond on resolving the problem to the extent that i felt like i was getting to good of a deal Thanks guitar center You rock read more

I know that sometimes it takes a while if they are busy to get helped but normally I don't have a problem getting helped here. They have always been just wonderful to us. We have bought a guitar for my son, guitar straps, and tons of other stuff since they opened and last year at Christmas I even got the most wonderful service from the regional manager himself. I didn't know he was the manager at the time. We have never had the issues the other customers have I am hopeful I never will. read more

They have a great collection of guitars! I personally went to look for pianos and piano music & while their selection wasn't that big I do understand that it's called the GUITAR center. They also have a bunch of drums that are fun to test out. If you love music, I would give this place a shot! read more

Mr owner of guitar center I tried getting a hold of the store manager and the employee want to hear what was wrong he never wanted to help me as he didn't offer a solution for my problem so my son got no birthday present because of your store. So apparently your store don't care to help the customer s... U still are a zero stars... read more