I purchased a protection plan approximately two weeks ago and attempted to return/cancel it within what I believed to be the allowable period. After being unable to resolve the issue through customer service, I contacted the Better Business Bureau and was instructed to visit the store directly. I subsequently went to the store in person, but my request was again denied. Despite following the directions provided by customer service and making multiple good-faith efforts to resolve the matter, I have been unable to obtain a refund. read more

My wife and I went here on Saturday to pick out a birthday present for myself. We were very pleased to be helped out by both Maria and Jonathan! They were amazing and helped us with all of our needs. They even cleaned our wedding rings while we waited for them to prepare our checkout. We have been shopping with this location for 3 years now and will continue to for our future! Nothing but a great experience every time we are in there read more

Super bummed about zales nowadays! I've been coming here for years! The customer has declined a lot! I understand being short staff but the fact that I stood waiting to get help for 15 mins and never once did I get acknowledged. Not even a simple, hello... we will be with you shortly is beyond me. Where has common curiosity gone? Now the lady with the glasses was literally helping a lady and very engaged with her but the other lady could've have easily said something bc she was literally helping a customer but typing on the computer for 10 mins... enter codes for several Receipts. She could've easily said something to me. I don't mind waiting... I get being understaffed but when you can't take 5 seconds to acknowledge your customers, then that's just sad . No excuses and very disappointed. I know zales can do better. read more

I was assisted by an employee named Jonathan. He was very kind and helpful. I'm very happy with my experience.

I love the selections they have here, the discounted jewelry is to die for at such reasonable prices! Geez if I were an employee, my check would be handed over to this company with all the bling they have here it would be too hard to resist not to take home a beautiful shiny new trinquit every week! I love the customer service that the women exude here, they are all so attentive, patient and ever so genuinely welcoming. Once I entered the store I was welcomed and asked if I may need of any assistance, I implied that I needed to submit some jewelry for repairs and I was also looking in on a new bracelet. Hence forth such a wonderful price and an awesome bo I have! I receivey new 1 cqrwt bracelet and 1 carat necklace at a bargain of a price! Thank you for making this so memeorable and such and emotional experience! read more

This review is mainly for the staff. Upon arriving we were greeted right away and since they were busy they let us know someone would be with us shortly. All the employees were pleasant and welcoming. San, sales rep, helped me during our visit and she is wonderful! She has impeccable customer service skills and answered all my questions with ease. She's a real sweetheart and honestly made my experience easy. Next time you come in, you should ask for her. She's a gem! read more

I found a ring I liked online and went into the store to purchase. When I picked up the ring there were several imperfections with the ring. I'll include pictures. A prong was sticking up and there was a hole on the side of the ring. I asked to return the ring while I was in the store picking up. The store manager tried but the system wasn't updating and I couldn't return the ring. She asked me to wait 24-48 hours for the system to update. I returned to the store after a few days and was told it still hasn't updated & I couldn't get my money back. They offered a gift card or check that would take 3 weeks to get. That's obviously not acceptable! I paid debit and wanted my money back sooner than 3 weeks. They told me to return in a few days and see if the system updated. Because it was an online exclusive item the order wasn't pulling up in their system. I called corporate after not being satisfied with the service I was receiving. Corporate told me the same thing!!!! I'm all for store policy, but when it's inconveniencing a customer and the fault is on the store/manufacturer of the defective ring, I think something should have been done to override the system & exception!! I will never do business at ZALES every again!! Jewelers costs a lot of money & customers should be reimbursed appropriately and on time when shopping for high priced items. I waited 6 days and was finally able to return. I had to wait an additional 3 days for my bank to get the money back(not their fault). But overall terrible experience and terrible store system. read more

Zales Jewelers - A hole in the band (left) and prong sticking out (right). - Jewelry Near Me - Temecula, California

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Absolutely love this store, the only jewelry place that I have used since 2010. All the employees are awesome but the store manager Cynthia is exceptional! She is super honest, patient and not pushy at all. The entire staff wants to make sure you make the right decision and we appreciate that in today's world! Thank you!! read more

This low rating is for the product quality and speed of the jewelers they send their product to for repair. I went in looking for a duplicate of a couple rings I found in silver. I wanted them in gold, not silver. The quickly found something I thought was perfect. I purchased & we sent it off for sizing. I picked it up a a couple of weeks later & gave it as a gift the following day. The very next day my daughter showed me that the ring was turning her finger green & black. I immediately took it back to Zales & that was when I found out the ring they sold me was actually half sterling half rose gold. Because my daughter fell in love with it, I was willing to overlook the lies as long as they fixed the situation. Once again the took the ring and promised it would be rushed. They promised extra rhodium, extra cleaning & polishing. When I got it back a few days later, the pick up ticket said " Soldering". I brought it up to Zales staff immediately and was told that they didn't know why the ticket said that. My daughter put the ring on and a few hours later her finger was covered in black & green. Do you know how it feels to give an expensive jewelry gift to someone only to have them tell you TWICE that the ring is turning their fingers colors?! It's embarrassing. It's humiliating. It looks to her like I bought fake jewelry and tried to pass it off as real. Turns out it's Zales who is selling their customers crap. PURE CRAP. I got my money back & now we're looking for a REAL GOLD replacement. Believe me, you are gambling with your money here. GO TO JARED! it's across from the mall, their master jewelers are in house & you get your items lightning fast and they'll show you everything under the microscope so you know exactly what you are getting. read more

Zales Jewelers - Jewelry Near Me - Temecula, California

I was surprised by the level of customer service here. This was my first stop looking for a necklace for my wife. Found a few I liked, but decided I'd shop the neighboring jewellers. What brought me back here was how they treated me. They were helpful, honest, and I felt like they really wanted to help me find what I was looking for in my price range without trying to upsell me. The rep taught me all about what the grading levels meant without making me feel dumb. He got me excited about it. Great job Jonathan and Ms. Cynthia. You made me happy today and my wife happy for as long as these diamonds are going to last. Highly recommend this jewelry shop. read more

I have been a ZALES customer for over a decade. Cynthia and her staff have always provided the best customer service whether I am coming in just to get my ring cleaned, purchasing a gift for someone, And most recently they helped me upgrade to a different ring. Each and every staff member is always so sweet, they greet you with a smile and they are always professional ! read more

Zales Jewelers - Jewelry Near Me - Temecula, California

First off, I love that they are following CDC guidelines. They have the social distancing markers, disposable masks available to anyone who needs them, and plenty of hand sanitizer around the store. Now let's get right down to it. Often in the past at other jewelry stores: I either get the aggressive employee who will eye my every move like I'm going to steal, or the other extreme of being totally disregarded/not attended to. At the Zales I was treated with the upmost respect. Acknowledged with a smile and greeting when entering. Spoken to as an equal. They really take the time to present all the options that match your price range. They are extremely positive, personable, and professional. At no point did I feel brushed off despite the fact that they had other clients waiting, and the phone ringing off the hook. An absolutely wonderful experience. read more

Thought it would be more secure to order online and have it shipped to this location, and apparently having confirmed it was delivered by ups and employee. The employee didn't register it and no one knows who signed for my order nor where my order is. Worst experience, I just meet the manager 18 minutes into this dilemma and she asked me, What I would like her to do? Your job, your mistake fix it. read more

My boyfriend and I have been shopping around for an solitaire engagement ring with a setting I actually like for little now and turns out I'm really picky. So I went to stop by in Zales so I could get an idea of what I like and I felt like the manager wanted to kick me out I said I like solitaires the most and I was about to look around more and she starts rushing me out like "okay, have your boyfriend come in then, thanks bye!" "Bye now" like I wanted to still look around made me sad bc the rings were so pretty I wish I could have looked around more. read more

Zales Jewelers - Jewelry Near Me - Temecula, California

My dad purchased a watch from Zales and had it hand delivered curbside. Cynthia the store manager was wonderful. She made sure the watch was set correctly, sized and everything was perfect for him. Her attention to detail and her willingness to make sure he was completely satisfied made the experience a great one. read more

Love this place me and husband have spent alot of money in this store they are friendly not pushy we will continue shopping here for year to come read more

I INSTALLED YELP JUST FOR THIS!!! Be careful doing business here. Don't give them cash to apply to your account because they might lose it or apply to a closed account you previously had. I paid off my account at Temecula promenade location and they did just that. It's been almost a month now and my balance owed is still there and growing because of late fees. $1800 lost in there system while my credit is potentially getting affected. I call customer service and they tell me to go to location. I go to store and they say they have to call customer service. I ask for my cash back and they say they can't do that. I will be filing a police report next. This will definitely be the last time I buy anything from them. I can't warn you enough. BEWARE!!!!! read more

Came into this Zales for the first time yesterday my husband had just bought me a Movado watch from Costco and needed to get it sized.. so just walked into Zales and was first greeted by all the girls there.. even though they were all busy with other customers they still took time out to help us.. they asked if we bought the watch there we said no, but they were still gracious in helping us size the watch.. we were referred to DIANA I believe she was the manager and did all the sizing she was awesome quick and efficient and we were in and out of there in 5 mins.. I would have no problem buying other jewelry at this location thanks so much ladies for your great service read more

This store is always well lit, clean, and has a friendly atmosphere. There is a wide selection to choose from as well. Chris has been very helpful to me as I have been trying to find the perfect wedding bands! She has been more than patient. Ask for her if you can! My fiance purchased my engagement ring here and it is gorgeous. Great quality, pricing, and service. They always clean my ring and inspect it thoroughly. They even recommended their polishing service before the wedding. GREAT customer service. read more

We bought my wedding ring from Zales in New York and it requires a cleaning every six months to keep the coverage on it. Came here for my cleaning and the staff was friendly enough. They cleaned my ring and signed off on the paperwork without any push to buy something else (I was a little worried they might try). Clean store in an easy to access location in the mall. read more

Cynthia has been so amazing! Best customer service I've ever received. Thank you Zales for everything you've done for me with my new wedding band purchase. You have gone above and beyond with all my specific needs. And can't say Thank you enough to Cynthia. Love, Hayley & Dillon read more

My husband and I have shopped with Zales for over 20 years. From North Carolina, to Virginia to both Palm Desert and now Temecula in California. We have always received nothing more then impeccable service. Our current store is the one in Temecula, all the ladies in the store are knowledgeable and are always ready to assist with anything. The store manager Cynthia who was also the manager in Palm Desert will go above and beyond to provide you the best customer service. If something is not to your liking, given the opportunity she will correct it and make it perfect! She truly strives to give you the best customer service possible. Jewelry shopping is a very personal experience and they have exceeded my expectations and have received nothing but amazing service! read more

My wife and I have been shopping with Cynthia and her team at Zale's for over 8 years. Every time we visit her location we are treated like family. They show great professionalism and care during every purchase. I purchase my wife's engagement ring there and now I'm buying my daughters earning there. My wife and I will never shop any where else. Can say enough about how amazing her team is there. read more

Great service and selection. Had a custom ring made from two old rings, turned out beautiful and they couldn't have been nicer through the process and best part was the price was fantastic. Marti is always a joy to deal with, very personable and friendly. We have purchased in the past before I had this custom ring made and will purchase again in the future. read more

Zales Jewelers - Custom ring they made showing the addition of six new accent diamonds. - Jewelry Near Me - Temecula, California

My fiancée bought my ring here in April, proposed to me Memorial Day weekend (end of May) and two weeks ago I looked down and realized one of my diamonds had fallen out. About 2.5 months after he proposed. I don't wear the ring to bed, in the shower, during exercise... I don't get why this happened. However, this review is not entirely because of that. This review is for whoever their jeweler is... I took the ring in immediately and the nice people at the store took a photo of the ring with the missing diamond, marked down what was missing, that I needed them to replace the diamond, and check ALL of the prongs to ensure no more diamonds fall out any time soon. A week and a half later, I got a call from the store telling me my ring was back and it was ready to pick up. I showed up today, drove half an hour... and the girl got my ring out of the drawer, only to find that the diamond had never been replaced! The ring was cleaned, but the diamond wasn't replaced! They had no idea what happened, and now it has to go back to this jeweler. Where's the quality control? Why didn't the girl who left me a voicemail check the ring? The manager assured me that she would personally deliver the ring to the jeweler and that I would have it by Tuesday, but I'm really upset. I just got engaged, and I want to wear my ring! First world problems, I know. But this jeweler really screwed up, and now I won't have my ring when I go dress shopping tomorrow and I'll have to go back again and get my in a few days... hopefully they actually fix things this time. **update** it is now Tuesday and they do not have my ring. The girl says I'll probably have it Thursday. I didn't go in, just called. She said the manager will call me. I'm so upset. read more

Ask for Yesenia!! She has been so helpful through the whole process with getting a special order in place. I don't normally write reviews but it was definitely worth my time. She is so personable and is NOT pushy like the others are. Definitely going back because of her. read more

Very poor customer service ,have to pay to size ring ,have to pay finance charge never mentioned ,go somewhere else !

Recently I purchased 2 items at this location. Although they have some nice items, I am extremely dissatisfied with their repair times and work. It shouldn't take over a month to repair a ring. I love the two items from there, but dread having to go back again for further repairs. A ring should have to be repaired twice in 8 months of which I've only been able to wear it for 6 of 8 months due to being in repair. Sales staff is all very friendly and helpful, however rating the repair service. read more

Been here a few times and they cleaned my wedding rings fairly well. However, last week my husband went in to size his wedding ring. They sized it within a couple of days and we went home and it fit great and looked polished. A few days later we noticed they polished the engraving that was inside of the ring!! It was something very symbolic written in Farsi before our wedding day 8 years ago that we both have (had)!! Today I took it in and explained how this was sentimental for us and difficult to replace. They simply looked at it, apologized and referred us to someone that may (of May not) be able to replace the inscribing in San Diego. I told them I had to let them know so that they do NOT do this to someone else. ...and we were in our way. They didn't offer a cleaning or anything! Very disappointed and sad that this happened to my husbands ring. read more

NEVER COME HERE! We walked in to look at wedding bands and this lady forced herself to remove my fiancé engagement ring off her hand ensuring she was going to clean it. Violently brushing the ring with a toothbrush, which should never be done scratched the platinum band. I'm absolutely furious this happened. There is nothing we can do as by the way this represent handled the care of the band I doubt management will even respond as these shops are all over so I'm sure they will just shut down and move on as they don't care about the clients. To all our there I urge u to never waste time or money at a Zales. Reading other reviews I see that they are reparable for one thing and one thing only, terrible reviews. I hope to have a manager reach out as this is unacceptable and uncalled for the way we were treat and our item was handled. This is supposed to be a special moment, not stressful. As I stated in the begging NEVER COME HERE! read more

We just love coming in here. The girls are soooo friendly and really get to know you. My fiancé picked out my ring. I then went and got his. And today we picked out my wedding bands. Each time we are welcomed with hugs! Thank you ladies for making our wedding planning even more exciting. read more

Thanks Sarah for not ignoring me like your coworkers did. I only purchased my earrings there because you were so kind. You the real MVP

My fiance purchased my ring here. Let me just start by saying that the staff we have worked with at the escondido location was great as well as the man at the temecula location who transferred form escondido. ( i am so sorry i cannot remember your name). My ring is absolutely beautiful. Unfortunately, this is where the good news ended. I had gone in to have my ring soldered together a few months back and this is where the nightmare started.. I have had to send my ring back 5 times not and they have had to replace the whole ring once. It kept coming back crooked and scratched and not aligned. each time i have sent it back i have had to wait weeks for it back only to face heart ache again when it was was wrong. This last time i went in to have it fixed it wasnt sized corrrectly and the sales rep marty was frustrated with me when i was upset because i literally could not get the ring on. She looked at me and asked me if i wanted lotion!!! i could not believe what i had just heard.. no i do not want lotion to squeeze it on i want my WEDDING RING to fit. I was so upset. The lovely man from escondido came over and helped me right away. He could tell how upset i was and knew me from escondido and had the jeweler rush my ring to have it fixed by the next day. He is the only reason( and that i love my ring ) that i gave 3 stars. Oh and on top of all the screw ups and having to send my ring back, they made me pay for the soldering and never refunding the money even though it was done wrong 5 times. That was upsetting. read more

We've been coming to this location for a little over a year now. Even when we moved back to our hometown for a year we didn't step foot into another jewelers. From the very beginning I've had great luck with their workers. Chris was the first person to ever help us, he was patient was wasn't quiet like most employees elsewhere. He talked to us and got to know my fiancé a little more than most people try to do when they're working. Fast forward to now a year later Chris is no longer at this location so we've been purchasing with Yesenia. She's exactly like Chris in the aspect that they both actually want to converse with their clients & she was too very patient with us especially since we have our son who loves to run around the store. Will definitely continue coming to this location. Also they're warranty is great! So if you ever lose a diamond the only way they won't replace it is if you don't have it. read more

I've been coming to this location for quite awhile, for new stuff or repairs. The last few times I've been helped by Matthew Morgan and he's extremely helpful and professional. I appreciate the great customer service and will continue to use him as my jeweler. Thanks again!! read more

Pretty overpriced compared to other jewelers. I recently stopped in to just check out a few rings for my wife, we had seen a few others from various jewelers but in the style my wife was going for the cheapest was over 10,000. Im sure this isn't the case for all of their jewelry but I don't think we will be purchasing anything from here. read more

We ran into a problem with a jewelry repair done at this store. The store manager, Cynthia, worked with us for a fair resolution. I know now that this business is reputable and treats their customers with respect. I will be a life long customer now. read more

I've been going to Zales Temecula for years. Love all my pieces from Zales. Excellent Customer Service and management

Nice knowledgeable staff cares more about customers long term instead of just a one time sale

Good customer service which is important. I have purchased several items at this location and although I have been disappointed in the quality of chain replacements for a couple of my necklaces, the sales associates have gone the extra mile in helping me. After purchasing many items, there have been some issues as far as very quick wear and tear, so I don't feel they have "the best" quality but I appreciate the staff's customer service. read more