Worst store ever I waited four hours for an online order that was supposed to be ready within an hour because they couldn't verify. Honestly, just buy a Sweetwater or Amazon! You'll save yourself the headache read more

Keep your expectations low and you will (mostly) not be disappointed. Been going to this store for years and I could list a half dozen customer service fails. read more

The good employees don't stay long and some of the regulars barely notice you entering the store. I have literally been in there for an hour and no one came up to ask if I needed any help or had questions. I was also speaking to someone about guitars, and he saw someone looking at some high end guitars and literally about face turned away from me mid conversation to go to attend to him. I come in to look at the guitars, play a couple, and then go buy them on Sweetwater. read more

After years of trying to decide between a really nice Martin or a Gibson. I finally landed on the Gibson songwriter in rosewood burst. I placed my order with musician's friend and it was shipped out from guitar center in Wilmington with a 8-in crack on the top. Wtf! This is a $3600.00 guitar guys. It came in a J45 case (not ohsc) so I don't know how anyone could miss the San Andreas fault across the back of my new guitar. Someone placed the guitar in the case. Like so many of you, I love my guitars. If it was not for this huge crack I would have kept this one forever. I am so incredibly disappointed because to me choosing a new guitar especially a high-end american-made guitar is a big deal and you guys really let me down. read more

Waited in the drum area for 15 minutes. Not 1 employee even came back or asked if I needed help. multiple employees standing at the front door. Took a huge turn for the worst. Order somewhere else online and STAY AWAY! read more

I didn't even bother buying anything because the people that were working there seemed too preoccupied with personal conversations. I waited around for 40 minutes on a Sunday. It was not busy. I now understand the negative reviews that I'd previously read. I'll just buy online from Sweetwater because it's so much less of a pain. read more

Great selection on equipment but very unhelpful and careless staff working there. Alex T helped us at the counter while we were checking out and he was extremely repulsive. For someone who works in customer service he lacked the customer service part. He sat behind the desk on his phone during the entirety of our check out process. At that point we were ready to ask for a refund and give our business to another place but that would've required having to spend even more time with him. read more

I was looking for a used Kronos2 Titanium workstation, new Kronos2 workstation, or a new Nautilus workstation. I decided to get a used Nautilus, since the price was right and it is essentially an updated Kronos2 without Karma. Thanks to Scott Thompson of Guitar Center in Wilmington, Delaware for texting me some good pictures of one they had in stock. Since the online picture wasn't clear. I purchased it 50 days ago. Received it 45 days ago. It was listed in excellent condition on the GC website. Functionally, it is in excellent working condition. Cosmetically, it has scratches and some scrapes on bottom. Which falls in the good condition category. If you don't look at the bottom of the workstation, it would appear to be in excellent cosmetic condition. Another issue was the unsecured bubble wrap packaging on the left side of the workstation. Which caused some transit cosmetic damage to the left side of the workstation. As shown in picture, a small piece of the left side of top plastic edge was broken off near the joystick. Nautilus also has some paint chips to the left side as well. Which appears to have been done in transit by UPS. I didnt bother reporting it to UPS or GC. Even with the incorrect listed condition category and the transit-related cosmetic damage, it was still a great deal for the price. read more

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best guitar center known to man kind the workers there are very nice and they got a good guitar selection

Same as other posts, the people working there seemed more engaged with what they were doing then to help their customers. My elderly father walked in and walked around today for some time and was not greeted once. He was ready to buy a steel guitar and a few other items that might have paid their rent. Too bad they lost his business and he will never return. read more

All these reviews are crazy, just bought a guitar today customer service was great not one problem.

Extremely helpful staff and an awesome selection of guitars too, The guitar luthier put jumbo frets in my Stratocaster too. read more

Guitar Center - My PRS Guitar, love at first sight !! I wish I had the wall of guitars at my house. - Musical Instruments & Teachers Near Me - Wilmington, Delaware

After a lot of thought and reflection. I'll say this. Guitar center as a whole is a beautiful thing. Unfortunately this store in Wilmington missed its mark. But I am optimistic that they will work on they're short comings. The store itself has a amazing collection of new and used gear. With some work and re-training of staff I feel this store can be one of the best in the area. Just remember guys. You work in a music store. Your musicians yourselves. Your jobs rock! Show it. Next time I'm In your location I hope to feel that energy again. Remember that you are representing a store that for decades has helped musicians big and small find what they need. One love read more

Extremely helpful staff and an awesome selection of guitars too, the guitar luthier put jump frets in my Stratocaster and set up my Floyd rose equipped Laguna guitar perfectly . read more

All the employees just talk talk talk and I have to wait forever to just check out even though there was at least 4 employees there and less customers. I've walked up to employees to ask if they can check me out and they were like yeah give me a second and walked away, had a convo with someone and never returned to check me out. Had to ask someone else. read more

Went to shop for my daughters Christmas gift about 10 mins ago. She wanted a microphone. My husband and I were in the recording section trying to find the best microphone for her. While my husband was looking I glance over at one of the workers (wearing a bright neon yellow hoodie) just staring and stalking like we were trying to steal. He never asked if we needed help and when I seen him he just walked away. Horrible customer service! Me and my military husband will not be back! The first impression was enough for me. read more

Just bought a "brand new" Yamaha keyboard. Opened the box to find parts in a ziplock bag. Called the store to ask about a discount for them selling a used keyboard for a new price and was shut down. Lessened learned. Buy online. read more

Guitar Center - Musical Instruments & Teachers Near Me - Wilmington, Delaware

Just got back home from an incredibly disappointing experience at this location. I called ahead of time and asked if the Nate Smith signature series drum sticks by Vic Firth were in stock, to which I was told by an associate that the item was in stock. When I arrived, there were no drumsticks. The same associate told me that he only checked on the computer to see if they were in stock, and not the shelf. Then he said "those drumsticks are most likely in the back, still in a box, and there's like, 14 boxes back there to go through, so, sorry." I'm still in disbelief as to how little this associate cared about completely wasting my time. NEVER. GOING. BACK. read more

O how I despise nearly every visit to the Wilmington Delaware Guitar Center Store in recent years! Visited again just 3 evenings ago, and was again, dismayed. 1) The purpose of my visit this time, was to see if, upon entry into the store, on the floor, on the right-hand side wall (across from the Scarlett audio interfaces on display in a glass display case in the main checkout counter space), I wanted to see if the years-long-supply of used audio cables were *finally* priced -- without those insanely ridiculous high "LIST PRICE" Bar-code tags tied to nearly all of them -- with absolutely *no* indication what percent the price reduction would be, on those used cables! But lo! The list prices are *still* on those cables! My previous visit a month earlier ended in frustration mixed with shock, as I had spent nearly 45 minutes riffling through that tangled assortment of "List Price tagged" used audio cables, having a pile of desirable ones for purchase on the floor for a good length of time -- with no one asking me if I needed any assistance. When I finally brought the cables to the checkout counter near the front door entrance, the two sales associates behind said counter politely informed me they have no idea what the discount is on those cables, because the store manager had left for the day! My response to them (since I had worked in the electronics retail space for much of my life -- yet I'm retired now, but I digress... My response to those associates was: "It's been a couple years now, that these used audio cables have not been repriced for sale, and it's pathetic that management has not empowered the sales associates with a nominal discount percentage to deduct from the List Price tags on these used cables. No *wonder* these cables aren't selling -- and the pile is only growing. What's *wrong* with Guitar Center here, in their refusal to tag lots of items on display in this store?" (pgb paraphrased) 2) During my very last visit to Guitar Center, Wilmington DE store just 3 evenings ago, I spent *well* over an hour and a half wandering throughout various departments in the store, with not one sales representative even *hinting* at a desire to assist me, except for the youthful dark-haired, pleasant gentleman behind the counter in the Drums Department: He was particularly cheerful, greeting me, and expressed a willingness to help but I only visited that department out of curiosity -- not to purchase anything. 'Just wanted to check the electronic drum products out before leaving the store. 3) Did I mention lots of items on display lack a price & description tag -- including some notable used Keyboard workstations? 4) The front glass counter is *known* for often housing new items with no price tag 5) I no longer receive Guitar Center Emails for Specials, despite having purchased thousands of dollars worth of gear over the years. What's up with that!? 6) Used gear at the Wilmington, DE location of Guitar Center is often *overpriced*, compared to other Guitar Center locations -- likely cheating the customer simply because there's no sales tax in Delaware. I once attempted to purchase an Arturia MiniBrute which was overpriced, compared to every other Guitar Center store's Used pricing, and the manager there (a short guy whom I haven't seen anymore) utterly *refused* to sell that "same-condition-as-the-other-used-Minibrute 2s" in other store locations, for the same price on offer through those other locations, insisting I needed to "order and wait for the item to be shipped from the alternate store location, to this [Delaware Store] location" if I insisted I wanted to purchase at the [approximately $50 lower price on offer at the other stores for the same "very good condition" MiniBrute 2s. Apparently, Guitar Center takes their near-bankruptcy scenario seriously. *NOT!* PeterG read more

I do not understand the negative reviews. I just purchased my first Martin from Scott at Guitair center. He was very attentive. Let me play for a while and checked in periodically. I decided I wanted one of the models that he did not have on the shelf. He dug through the back and pulled out the exact Guitair I wanted. Mike the tech checked it out and adjusted it free of charge. Pleasant experience. Plus no sales tax. No brainer. read more

Okay secretly aim only writing this review because ai need to go back and check out all the guitars again. I went here around Christmas of 2016 with my brothers, who grew up playing bass and guitar, just to futz about and check out stuff (parents...). This place is incredibly and you can get literally any type of guitar you can conceive of. I actually got a full box (brand new guitar, cord chart, picks, tuner. Etc) for just 70 bucks. Pus its Delaware so it's tax free shopping. Even if you don't play guitar, this definitely beats sitting around your grandmas house. (Unless your grandma plays guitar and she is chalk full of weird stories about getting high with your uncle). read more

Guitar Center - Electric guitar - Musical Instruments & Teachers Near Me - Wilmington, Delaware

Negative stars. Never purchasing anything from them again. If I could give less than one, I would. Contacted the store, was put on hold for 20 minutes, then hung up on. We were told to contact their verifications department. We were on hold again for another 15 minutes! Our order was flagged so according to the "chat" customer service, they wanted us to give them a screenshot of our bank statement?? Um, no. When I called the Wilmington, DE store, I couldn't even get someone to help us with our order. The person that answered didn't even take my name or order number, but said he was going to look into our order?? LOL What a joke. We eventually canceled but wow. Will NEVER shop there again. Like, Ever. read more

Always plan on being here for awhile and going home with something you had no idea how bad you needed it I run straight into the used guitar and tube amps read more

Service here has always been super slow, but modern times has taken it to a new level. Unless you want to wait for over a half hour to get a set of strings, stay away. read more

EDIT: went back and had a wholly different experience with a different manager. Great job guys. Love this chain but brought an amp in to exchange for another and had a strange experience with the manager. When I came in, the manager seemed eager to help. But over the course of 50mins, he answered the phone 6 times (with 3 other employees standing around doing nothing), making me wait while he chatted and did other things, all the while telling me how busy he was, and then he finally told me I'd have to get help from someone else because he had something else to attend to -- my amp exchange was half way through with the computer screen still open. I kind of lost it and told him he shouldn't have told me he could help me an hour prior if he was going to drag out the exchange and give up for no discernible reason because I, too, am a busy man. It was like my tantrum triggered something because he changed demeanor almost completely at that point and helped with my 3min task. Love Guitar Center but sometimes wish they were more professional. Support your local musicians and buy local gear. read more

be aware of the final bill. i was charged for warranties on more than i asked for. also automatically enrolled in ncredit card protection without my consent. reminds me of a slimy used car salesman, dont ask for help, they will just upcharge you. go with someone who knows or do research first. out of a few things and upsold us on what we were told was a similiar better product but that was a lie. hope the commision was worth us never returning, no wonder people order on line and skip the store read more

Seems like people have nothing better to do on here but to whine. Was looking for information on a guitar posted online by this location because I'm on the west coast. Gave them a call and I had some great help from a guy named Tom who wasn't just trying to sell the guitar and get it off their hands. He put some effort in providing what it is I was wondering. Great dude and easy experience. read more

I hated to get rid of some gear here but I did it so you can blame me for taking the amount they offer. I just think it's a little absurd that they expect to make a 60/40 split on all used equipment. I really just wanted to trade a dual rectifier head for a telecaster and they would not budge on the price for the head. Even though they're currently selling from the 1999 era for $1600 or so on reverb and eBay. They gave me $750 for it. I asked for maybe a nice case for the Tele thrown in since that amp will sell with no issue. No dice on that either. Sadly in Delaware you either go to them or roll the dice online hoping. There's just no good guitar stores in Delaware. read more

I have been a customer for many years, and have bought several guitars, amps, and effects - especially pre-pandemic. Yesterday I needed a box to ship a vintage lap steel to my son-in-law for an upcoming recording session. In the past I have relied on Guitar Center being able to provide spare boxes for shipping and moving. Yesterday I was told that it is now against store policy to do so. This is a disappointing lack of customer-centricity. read more

This Guitar Center is almost always super busy because it is close to Philly, not too far from New Jersey and Delaware is a no sales tax state. The team here is knowledgeable and very helpful. The store is usually adequately staffed as well. They tend to have a huge guitar selection and some interesting amp finds as well. The prices here tend to be slightly higher on used stuff but I will frequently have stuff shipped to this store for pickup or buy new items here at sale prices. read more

I dropped my guitar off for repair and picked it up the next day. Both techs I spoke with on the phone were friendly and helpful. I felt that the fee for the repair was decent. If you need assistance for anything, definitely go when it's slow, which it was each time I've gone. read more

Purchased several guitars and amps over the last couple months. Several of the purchases were made on a Gear Card so I had points or rewards. I used them to purchase an accessory that I was told would work​ (by the store). Turns ​o​ut the tool didn't work with the software so I figured I would exchange for a similar​, b​ut more expensive tool​ (of course paying the difference). After waiting for 20 minutes for the salesperson to try and do a return I was finally told that since it was rewards there was no value. I only wanted to exchange for a higher price item. Now 35 minutes later I am debating with the manager while the other salesperson is now explaining its "free money" while I am explaining my free money was spent on something the​y assured me would work. and said free money came from me spending 5k over the last couple months. They ​said they are doing me a favor. ​Poorly run, understaffed, uninformed store. ​Forget customer service. Very disappointed. I have been forgiving to this place. Go​ to Sweetwater, you are treated like you matter. read more

Customer service here sucks so much. Kept me on hold for 20mins straight to answer a simple rental question like guys NO WAY YOU ARE THAT BUSY YOU CANT ANSWER A 30 second question Fucking pathetic honestly. I've done a lot of business with you over the years an your standards have fallen so far never coming here again read more

I purchased a used piece of equipment that came without a power supply. When I called the store to ask where it was, I was told by an associate that I bought a used piece of equipment and to go buy my own. When I told him that it should have come with one, I was blown off and ignored. read more

Whatever you've heard about GC in a negative aspect... Forget it. The staff here will guide you through everything, no matter the question. It's really well-kept, too. read more

I always prefer to see and hear something in person before I buy it. I had my old Rickenbacker bass worked on there and they did it well. Good for strings and related things. I feel bad for them as their supply chain has obviously been impacted by COVID. I wanted a small bass amp (one of the little Fender ones) and when I stopped in they didn't have any, I used to be able to walk in there and buy things that I needed right away. Even worse the guy tried to sell me a guitar amp instead and said that it would be "just as good for what I wanted." Pretty bad advice. I went home, ordered the amp that I wanted on Amazon and had it two days later. read more

Constantly making purchases in the Wilmington store over the course of years. Issues with "Manager" Steve. Very rude, no sense of urgency, and seems upset at a customer trying to get a good deal and take advantage of the warranty. Was told by another employee a month ago when I bought it (while he was also helping me) that I could replace my product if broken with the closest model (which is a lie, and also the only reason i was coerced into buying the warranty. ) Once he explained that's not the case, and I asked about a power cord, he seemed more interested in rummaging around in their loose cords, and trying to give me a cord that doesn't fit the voltage I need, instead of taking the power cord from the same item (another used one). After continuously asking to speak to someone else (even after he went to the back and spoke to a mysterious person) he denies the request and finally states that's he's the manager. He finally calls ANOTHER mystery person and they tell him to take the cord out the other used box like we have been asking him to do, since we have now been in the store probably 50 mins. Not happy. Always felt off with this guy and now I know he's the manager i never want to come back. read more

Love our Local GC in Delaware! Great staff but they could definitely use more help! I've bought 2 guitars here and always go in for my accessories here! Knowledgeable staff who are also players. Bought a used Epi LP Standard PRO which I've had a luthier completely upgrade and a Gretsch G5420TG Snowcrest White. Each time the salesman went over all of the details and also gave me some tips, which led to the upgrades in the Les Paul btw ;). Everytime I go, it turns into a few hours because of all of the guitars there just waiting to be played. Great selection of varying types of amps, pedals, cases, pedalboards...you name it, almost anything you could need. I know people love to hate on GC but let's face it most of the mom & pop stores went out of business in my area long before Guitar Center even arrived! And none had the selection or variety either! read more

I went here few years ago to get a case for my ukulele. The guy in the ukulele department was very nice helpful

I went in today to purchase the iRig 2 HD, it was listed as in stock on their website so I figured all good! When I went in today, there weren't any on the floor. So, I asked for help or to see if there were any left in stock. I was very quickly assured that no, if they aren't here they aren't in stock. Wouldn't even check the computer. Drove half an hour back home and figured I would call because it was still listed as in stock on the website. I just called them, yes we definitely have 4 in stock. Thanks guys, I wanted to spend money but it's hard to justify spending it at GC. read more