Let me start with the bad. We checked in at about 1300 on Thursday 23 Apr 2026. The young woman…read morechecking us in clearly didn't want to be there and clearly didn't want to give the same welcome speech she had given many times before. She was blazing through whatever she said quietly and at about the same speed as the side effects warning on a TV commercial for prescription meds. I asked her to slow down because my hearing isn't great and she was talking way too fast. She , literally, rolled her eyes and continued to the end of her speech at which time I had a room key and a pink square of paper with numbers on it that I had no idea was for. Not a great first impression. Fortunately this was a one off experience and the remainder of our stay was perfect. The resort is beautiful. The pool area was great. Our room was generously sized and very well appointed. (I still recommend all nice hotels stop buying those packets for the coffee maker with powdered creamer and that horrible pink stuff for sweetener. You're better than that.) The staff, no matter who or where we bumped into them, was friendly, engaging, and helpful. Housekeeping, maintenance, lobby, bars, food service. 100% awesome. The food and drinks in the lobby bar were amazing. We ate there several times because we couldn't think of a good reason to go anywhere else and fight the crowds and traffic for lesser food. We really enjoyed our stay and would certainly stay again.

Celebrated our anniversary here Thurs-Mon and have no regrets. The resort is clean and comfy. You…read moredon't have to leave unless you want to. We enjoyed meals at Windrose & the Tiki Bar. The beach access was convenient from the elevator and parking garage. Elevators go from your room to parking levels 1 & 2. P2 allows you to access the beach easiest. There are services available for beach lounges and umbrellas. We took our own chairs and umbrellas but if you need them the service seems convenient. The while experience was wonderful. We will be returning

I stayed for a week in February 2026 to set up a reunion for the USS Dahlgren Association. Our…read morestay was amazing. We are a group of old salty sailors and family that meet yearly. Jessie provided us the opportunity to utilize the lobby area during our reunion to view the blue angels practice in July. Our July 16, 2026 visit was spectacular. We had a group of 65 people enjoying the air show. Everyone in our group raved about the hospitality and the view. Jessie, a big thank you from everyone in our group. Loved it

We stayed here right after Memorial Day. The 1st night, 2 of the 3 elevators were not working…read more 10-15 minute waits for elevators with people packed in like sardines. Up & down 11 floors, it was terrible. BUT, they fixed one of them the next day, so we were grateful for that. Lots of families & children. The pool area was awesome, with 2 hot tubs, 2 pools, lazy river, hammock area, 2 fire pits, music playing, and a bar/resaturant that overlooks the beach. Walking on the beach at night was amazing, and having a hotel where the area stays open after dark was an awesome vibe. Breakfast was included, and it varied each day. It was delicious; very busy in the mornings. Hotel is within walking distance to shops, restaurants, the pier, ice cream, bars, etc. Room was very clean and had a beautiful balcony view. My only complaint about the room was super flat down pillows. Like pancakes. We had to request 2 extra pillows. Would definitely stay again!

Disclaimer: Hilton Diamond member I needed to recharge and…read morespend some time in the ocean with my toes in the sand. This is my third visit to Pensacola and I think I'm falling in love. The beaches are absolutely beautiful, so much sunshine, and an over abundance of the freshest seafood anywhere. When I visit, I prefer to be as close to the ocean as possible. Hampton Inn fit the bill. The lobby is warm bright and welcoming. Every front desk team member is hospitable and helpful. The common areas are comfortable and cozy. The outdoor patio is perfect for breakfast or a rally point for meeting up throughout the day. The hotel offers a substantial complimentary breakfast every morning. The menu changes daily but the DIY waffle station is always available. The coffee bar is open 24/7. We had a room on the first floor overlooking the pool. The room is large with high ceilings. We had two queen beds and a small loveseat. I must note, this was one of the most comfortable Hilton beds I've ever slept in. Usually the pillows are not comfortable, but I slept well every night and every afternoon for a midday siesta. In room amenities included a mini fridge, microwave, coffee maker, and a cupboard with shelving to keep snacks and supplies organized. There's a small closet too small to be of much use. The bathroom is clean with a tub and shower. They offer the standard Hilton linens which were clean and comfortable. The bathroom has plenty of hooks for towels. There's also wall hooks in the room for towels etc. It is nice to be able to keep things tidy and have dry bathing suits. The BEST feature of this hotel is the pool access. The hotel offers two smaller pools. The deck contains a few loungers, chairs, and umbrellas. I recommend upgrading your stay and opting for the VIP access bracelet. This is an additional $20 per person for your entire stay. Kids 12 and under are free. This will give you access to the pools at: Fairfield Pensacola Beach, Holiday Inn Resort, Hilton Pensacola Beach, and Surf and Sand Hotel. The pass also includes bike, paddle board, and kayak usage at Surf and Sand. The pool not your thing? My favorite pool is the Fairfield pool. You'll have to check it out for yourself. The hotel has direct beach access. There are showers for rinsing off all the sand and salt water acquired during the day. There is a rental company for chair and umbrella day rentals. They will set up and tear down everything at the end of the day. I found the prices to be fairly reasonable. I highly recommend this hotel for families. This has all the amenities you need when traveling with children. My children are much older, but this would have been an ideal place when they were small. I did use the laundry facilities during our stay. I have made a point of not lugging dirty laundry back home with me. We also made use of the fitness center. This was a great place and made for a wonderful vacation.

Very clean establishment perfectly located only steps to the sand on Pensacola Beach. The check in…read moreprocess was super easy and quick with friendly staff. Lots of amenities including a coffee bar, ice cream shop, bar and grill, pool and lazy river, fire pits, movie nights by the pool, and the list goes on. It was the perfect place to stay for our Memorial Day weekend trip. Also, honorable mention that it's a very walkable area and is close to restaurants, shops, and the pier.

Ended up spending a very cold and windy night here, so some of the amenities weren't really worth…read moreit, but I can tell you that it's a place that I would definitely want to come back to. 1. Service - everyone from check in to check out was so professional and courteous that they made me feel right at home. 2. Amenities - right on the beach, swimming, lazy river, hot tubs, all great! (But, again, it was too cold to enjoy much but the hot tub. Still worth it.) 3. The room - clean and comfortable with a balcony overlooking the Gulf. Plus, after a week on a cruise ship, it felt like the biggest room in the world! (It was standard hotel size for two queens, but still felt ginormous.) 4. Great bathroom and supplies. My only real drawback was the water pressure. On the 7th floor, the shower took quite a bit longer than usual to get all the shampoo out. 5. Location - not only on the beach, but within walking distance to great restaurants, bars, and fun. Loved it all around. I love Pensacola Beach, and this definitely gives you the vibe they're going for.

This place is OK for a few reasons, and not worth your time for several other reasons! It has its…read moreown lazy river pool...but it's slow. Which is why they call it lazy. The property is clean but not impressive. The lobby restaurant is REALLY not worth your time. If H. & R. Block opened a restaurant, this would be the place! The workers use the elevators as if they owned the place. They'll get in the elevator and regardless of how many people are already on board, they'll push right past you and take charge of YOUR ride down to the lobby! I was most upset when I found out that was a MARRIOTT right next door and I could have used the points.

The location is really good! The rooms are spacious, the shower water gets warm fast, they provide…read moregood tv channels, free hbo app and and other apps. The fridge and the microwave are a really good size, but it does not have a stove. You can request a hot plate, which my friend said he did, but when it got hot it was smoky and lowering the heat made it impossible to cook in. There's always parking available, and the breakfast is good, they offer warm breakfast and waffles. The gym had a good selection of equipment, 3 treadmills, 2 elliptical, a peloton bike, dumbbells, stability ball, medicine balls and a cross trainer. The biggest complaint I have is the cleanliness. I stayed there 3 weeks and they literally only gave me one full clean and that's only when I asked for it the third time by the third week. Every week I had to ask them to clean my room and they did a mediocre job. They're supposed to do a full clean every 4 days and it wasn't done. They were also supposed to come take the trash out and renew towels every two days but I went almost a whole week without that service until I asked them to come in. I thought it was just my problem and my room because they were probably tired of me, but multiple members I knew stayed there and they explained they experienced the same problem. In addition to all that, the gym ran out of wipes and they weren't replaced I had to bring in my own until I left. There are 2 washers and 2 dryers and the dryers stopped working the second week I was there, and as far as I know they didn't get fixed by the time I left. The rooms have really thin walls and you can hear almost everything even a cough. At least the staff is nice, I just wish they fixed the cleaning problem especially for an extended stay.

Great spot, super clean, easy to check in and out. Spacious, and to top it off a very nice…read morecontinental breakfast.

Hilton Pensacola Beach team, thanks for listening to customer feedback. We are back again this year…read morefor another stay. There is noticeable improvement on the cleanliness of the pool area. Staff actively tidied up throughout the day. There is also noticeable improvement on the amount of towels. A full cart at 8 am. I did notice a large amount of at least 20 uncollected towels down on the boardwalk to the beach. I mentioned it to the morning deck attendant but the towels remained on the boardwalk throughout the day. Thanks again for listening

Disappointing experience. Stayed here a number of years in the past and it was wonderful. It's a…read moregreat location, but this time was so disappointing I don't think we'll be back. Booked a junior suite with bunk bed, but they had a large crack in the side rail which has compromised the integrity of them so my daughter slept on the couch instead. Informed management and nothing was done. They definitely took a laissez faire approach to my concern. Same with the phone in the suite. With the inevitable mild of beach property and subpar cleaning the price is not worth the stay anymore.

I'm a local and have eaten here twice. Both times I ordered a burger (which tasted okay) and both…read moretimes they got my order wrong. I ordered it medium rare and they were well done. The service was not good and super slow. No refills on drinks and didn't seem to care when I mentioned it. I won't be going back, too many great places to eat on the boardwalk.

So Ive traveled every road in this here land, ok not every, but Ive seen some things, and this is…read moremy favorite beach bar! The food here is outstanding, which is which isn't surprising since it is owned by a New Orleans couple. The bar by the bay gives a total vibe, something out of the movie cocktail. They have a bunch of bands that come to visit a so you'll never know what you'll hear on any given night. Your steps away from the bay, you really can't ask for anything more! I love the Paradise inn!

Great staff. Hot breakfast was included with the room. Eggs, waffles, yogurt, bagels, cereal. Juice…read morecoffee. Coffee available all day three pools in the back one is a 1 foot for the kiddos. The other two are decently deep very clean the entire time we were there hot tub minutes from the beach a beautiful walking access from the rear not big bar scene, but we didn't want that so we liked that about it no restaurant so we did miss the room service but a great state beachfront 100% recommend

Respectable Marriott.... We've been staying at SHS since we started coming to Pensacola back in…read more2016... Always a solid hotel. We like that it's on the quieter end of beach and is a nice walk after dinner. The hotel is always clean, recently updated, and has a friendly/helpful staff. The best part far and wide is the quaint beach bar... The main bartender Laurie is ultra-accommodating, and makes everyone feel welcomed. You really can't beat drinking a cold 30A at the SHS beach bar while looking at the Emerald Coast when the is going down - SHS is one if not the best hotels on PB.