Let me start with the bad. We checked in at about 1300 on Thursday 23 Apr 2026. The young woman…read morechecking us in clearly didn't want to be there and clearly didn't want to give the same welcome speech she had given many times before. She was blazing through whatever she said quietly and at about the same speed as the side effects warning on a TV commercial for prescription meds. I asked her to slow down because my hearing isn't great and she was talking way too fast. She , literally, rolled her eyes and continued to the end of her speech at which time I had a room key and a pink square of paper with numbers on it that I had no idea was for. Not a great first impression. Fortunately this was a one off experience and the remainder of our stay was perfect. The resort is beautiful. The pool area was great. Our room was generously sized and very well appointed. (I still recommend all nice hotels stop buying those packets for the coffee maker with powdered creamer and that horrible pink stuff for sweetener. You're better than that.) The staff, no matter who or where we bumped into them, was friendly, engaging, and helpful. Housekeeping, maintenance, lobby, bars, food service. 100% awesome. The food and drinks in the lobby bar were amazing. We ate there several times because we couldn't think of a good reason to go anywhere else and fight the crowds and traffic for lesser food. We really enjoyed our stay and would certainly stay again.

Nice resort, bed was comfy, pool was great, hotel on the beach! The food lunch/dinner at the resort…read morewas good, wasn't a fan of the breakfast. Hotel near lots of restaurants. Will definitely be back

We stayed here right after Memorial Day. The 1st night, 2 of the 3 elevators were not working…read more 10-15 minute waits for elevators with people packed in like sardines. Up & down 11 floors, it was terrible. BUT, they fixed one of them the next day, so we were grateful for that. Lots of families & children. The pool area was awesome, with 2 hot tubs, 2 pools, lazy river, hammock area, 2 fire pits, music playing, and a bar/resaturant that overlooks the beach. Walking on the beach at night was amazing, and having a hotel where the area stays open after dark was an awesome vibe. Breakfast was included, and it varied each day. It was delicious; very busy in the mornings. Hotel is within walking distance to shops, restaurants, the pier, ice cream, bars, etc. Room was very clean and had a beautiful balcony view. My only complaint about the room was super flat down pillows. Like pancakes. We had to request 2 extra pillows. Would definitely stay again!

What time is the pool spa and lazy river open! I have no in town personal to speak to I…read morerequested bath tub. I am unable to stand up to shower. I have a handicap sticker.

Decent place to stay while in the area. Close to the interstate but gets congested in the morning…read moretrying to get out of the street towards the interstate. Staff are friendly. Check in was quick. Room is okay, nothing fancy but gets the job done. I did have a do not disturb on my door but staff still entered to change out towels while I was out. Breakfast is okay with scrambled eggs, sausage or bacon, depending on the day, which I love bacon day, bananas and oranges, yogurt, toast, make your own waffle and cereal, hard boiled eggs. Something for everyone. The juices are a bit watered down to me.

Very clean establishment perfectly located only steps to the sand on Pensacola Beach. The check in…read moreprocess was super easy and quick with friendly staff. Lots of amenities including a coffee bar, ice cream shop, bar and grill, pool and lazy river, fire pits, movie nights by the pool, and the list goes on. It was the perfect place to stay for our Memorial Day weekend trip. Also, honorable mention that it's a very walkable area and is close to restaurants, shops, and the pier.

Ended up spending a very cold and windy night here, so some of the amenities weren't really worth…read moreit, but I can tell you that it's a place that I would definitely want to come back to. 1. Service - everyone from check in to check out was so professional and courteous that they made me feel right at home. 2. Amenities - right on the beach, swimming, lazy river, hot tubs, all great! (But, again, it was too cold to enjoy much but the hot tub. Still worth it.) 3. The room - clean and comfortable with a balcony overlooking the Gulf. Plus, after a week on a cruise ship, it felt like the biggest room in the world! (It was standard hotel size for two queens, but still felt ginormous.) 4. Great bathroom and supplies. My only real drawback was the water pressure. On the 7th floor, the shower took quite a bit longer than usual to get all the shampoo out. 5. Location - not only on the beach, but within walking distance to great restaurants, bars, and fun. Loved it all around. I love Pensacola Beach, and this definitely gives you the vibe they're going for.

Spent a long weekend here just me and the husband for our anniversary. Booking spring break to…read morebring all the kids and family back. So much for the kids to do. You can visit the sister hotels and their pools also. Riptide bar and grill food is amazing for being hotel food. Chicken quesadilla and the beach club.... SO good. And everyone has been amazing. Staff super nice. Family feel or enjoying with no kids extremely glad we booked this trip

The location is really good! The rooms are spacious, the shower water gets warm fast, they provide…read moregood tv channels, free hbo app and and other apps. The fridge and the microwave are a really good size, but it does not have a stove. You can request a hot plate, which my friend said he did, but when it got hot it was smoky and lowering the heat made it impossible to cook in. There's always parking available, and the breakfast is good, they offer warm breakfast and waffles. The gym had a good selection of equipment, 3 treadmills, 2 elliptical, a peloton bike, dumbbells, stability ball, medicine balls and a cross trainer. The biggest complaint I have is the cleanliness. I stayed there 3 weeks and they literally only gave me one full clean and that's only when I asked for it the third time by the third week. Every week I had to ask them to clean my room and they did a mediocre job. They're supposed to do a full clean every 4 days and it wasn't done. They were also supposed to come take the trash out and renew towels every two days but I went almost a whole week without that service until I asked them to come in. I thought it was just my problem and my room because they were probably tired of me, but multiple members I knew stayed there and they explained they experienced the same problem. In addition to all that, the gym ran out of wipes and they weren't replaced I had to bring in my own until I left. There are 2 washers and 2 dryers and the dryers stopped working the second week I was there, and as far as I know they didn't get fixed by the time I left. The rooms have really thin walls and you can hear almost everything even a cough. At least the staff is nice, I just wish they fixed the cleaning problem especially for an extended stay.

Great spot, super clean, easy to check in and out. Spacious, and to top it off a very nice…read morecontinental breakfast.

I've been long overdue for some rest and relaxation. I'd been to Pensacola years ago visiting some…read morefriends and loved my time there. I decided this would be an excellent place for a little break. I am a Hilton Diamond member. I appreciate the quality and service that come with the Hilton experience. This trip did live up to my high expectations with a few minor improvements. I was able to check in and select my room ahead of time on the Hilton app. I did stop by the desk to grab a set of key cards for my party. The lobby is on the smaller side. The space is warm and inviting. The lobby has a very small shop for incidentals and a Starbucks kiosk. Off the lobby is their main restaurant Salt. I will write a separate review about the restaurant. Our room was located in the tower which is accessible around the back side of the restaurant to get to the elevators. The tower has 17 floors and only two elevators servicing the tower. During peak times, there could be a considerable wait for a ride up or down. We had a two queen suite with the additional bunk beds. There were three guests total in our party and we were very comfortable. The bunk beds are tucked in near the entrance. Walking in there is a generous sleeping space with two beds, two closets , nightstand, and dresser/tv stand. Definitely room to spread out. The beds were comfortable, the linens soft and cool. My only issue are those feather pillows that seem to be pervasive to every Hilton I've been to. One pillow isn't enough and two are too many. I just need to start bringing my own. Walking back, we had a well appointed bathroom with separate tub and shower perfect for parents with small children. I would have liked more hooks or a towel rack for hanging bathroom linens. It was ok for three people, but any more than that could be a challenge. The water pressure in the shower was great. The toiletries were also very nice, with a bright fresh scent. Walking further back, we had a nice sized living space with sleeper sofa, chair, coffee table, small dining table, and a reasonably functional kitchenette. There's a sink, generous sized mini fridge, and microwave. We were able to have an Instacart order delivered with a small amount of provisions. My favorite part of the room was the balcony. We over looked the pool and had stunning views of the beach and the water. We did encounter some issues with housekeeping during our stay. Service was unpredictable and sometimes non existent. I realize a hotel this size it can be difficult keeping up with checkouts and daily service. One day in particular I had to approach the front desk staff three times over a period of 3-4 hours about service for our room. The housekeeping staff I interacted with spoke limited English and so it was a challenge to approach them directly for assistance. The best perk about our stay is the amount of access to some kind of water. The back of the hotel walks right down to the beach. They have a very nice sized pool and separate kiddie pool. Plenty of loungers and umbrellas. The bar Sal de Mar is steps from your chair. Plus, with your stay you get access to the pools at three of the adjacent hotels: Holiday Inn, Fairfield Inn, and Hampton Inn. We were able to spend the day exploring all of these amenities. We recommend checking out the Holiday Inn and Fairfield Inn pools. Both have a fantastic layout, and features. The only downside was not being able to charge my bar tab to my room! My only frustration with the pool was the towel situation. There were never enough towels to be had. I stopped by our first evening after we were done swimming and they were completely out of towels. I figured it's the end of the day and they probably ran out. I was up early the following morning to walk the beach. I went to grab a towel and was told they didn't have any. I would assume that they would have been washed overnight and ready for the next day. I went to the front desk and was put in touch with the pool manager. She explained to me that this has been a challenge for sometime. It's not just this hotel in particular but most of the other hotels have a similar problem. One thing I did notice is that the pool attendants do not clean the pool deck at the end of their shift. There's trash, towels etc strewn around. We also did late night swims several nights and saw towels on pool chairs that had been sitting all day. I passed through early the following morning and those towels were still sitting on the chairs and ground. They would benefit from someone doing a quick walk through at the end of the night. I also noted there wasn't a clearly marked area for returning your used towels. Other than this suggestions, this is definitely something that needs to be addressed further up the in the organization. All in all, my stay here made for a fantastic vacation. The staff we encountered were friendly and helpful. The amount of amenities were fantastic. They lived up to my expectations of the Hilton name.

I do not recommend this hotel. My stay was plagued with issues. Additionally, it was not as…read moreadvertised. The biggest disappointment was that the pools are not waterfront. You cannot see the ocean from the pool deck. Calling them "waterfront pools" is misleading. My stay was also plagued by a series of maintenance and housekeeping issues: * I was initially checked into a room that wasn't actually ready. * One of the balcony doors had a broken handle, leaving me stuck on the balcony until maintenance let me back in. Rather than repair it, I was told to use the other door. At this price point, I'd expect broken things to be fixed. * The ice machines on multiple floors were out of service but weren't marked as such. * My room door often wouldn't latch securely on the first try. * My swimsuit was ruined after being hung on a bathroom towel bar that apparently had self-tanner from a prior guest or a housekeeping chemical on it. None of these issues alone would have ruined my trip, but together they turned what was supposed to be a relaxing beach vacation into a frustrating one.

So Ive traveled every road in this here land, ok not every, but Ive seen some things, and this is…read moremy favorite beach bar! The food here is outstanding, which is which isn't surprising since it is owned by a New Orleans couple. The bar by the bay gives a total vibe, something out of the movie cocktail. They have a bunch of bands that come to visit a so you'll never know what you'll hear on any given night. Your steps away from the bay, you really can't ask for anything more! I love the Paradise inn!

Wow, what a cool motel in Pensacola Beach, Fl…read more Recently, while visiting my family in Pensacola, my sister, Pea, and brother-in-law, Big Mike decided to treat my husband and myself to a night at Paradise Inn with them accompanying us. The motel is on Pensacola Beach and while an older property, it's fabulously well maintained and renovated. The room we had was very small but absolutely spotlessly clean and had nice amenities. Flat screen TV with many channels, mini fridge and microwave and nice toiletries. The room was quiet even though there were several people partying nearby. They have coffee in the lobby in the mornings and a small "continental breakfast" selection. There's a restaurant/bar and grill on site which features live music. We had a blast and hope to return.

Great staff. Hot breakfast was included with the room. Eggs, waffles, yogurt, bagels, cereal. Juice…read morecoffee. Coffee available all day three pools in the back one is a 1 foot for the kiddos. The other two are decently deep very clean the entire time we were there hot tub minutes from the beach a beautiful walking access from the rear not big bar scene, but we didn't want that so we liked that about it no restaurant so we did miss the room service but a great state beachfront 100% recommend

Respectable Marriott.... We've been staying at SHS since we started coming to Pensacola back in…read more2016... Always a solid hotel. We like that it's on the quieter end of beach and is a nice walk after dinner. The hotel is always clean, recently updated, and has a friendly/helpful staff. The best part far and wide is the quaint beach bar... The main bartender Laurie is ultra-accommodating, and makes everyone feel welcomed. You really can't beat drinking a cold 30A at the SHS beach bar while looking at the Emerald Coast when the is going down - SHS is one if not the best hotels on PB.