I have never experienced poor communication like this from any doctor's office. They have a call…read morecenter taking calls that will NOT transfer calls. It doesn't matter if you are returning a call. They use a text system to let the provider or assistant know you called and THEY return your call when convenient for them. Today I waited 25 1/2 minutes just to leave a message I was returning a call. Whoever set this system up should be fired as they have no clue what customer service is. TRY SOMEONE ELSE.

A larger office with a waiting area that is not bumper to bumper bodies. Their greed in doing ad…read moremany as possible in a day leads to spreading the flu and possibly the measles. Don't try to call as all you get is answering service. Communication is terrible. The app is the biggest piece of junk of any medical professional. Get ready for constant rescheduling as well. Terrible business practice but good doctors.

Terrible people rude and incompetent I have a stent in me they can't remove that they put in going…read moreto cost me my kidney thanks dr Steve Harrison first class loser

Awful experience. Staff untrained, did not follow HIPAA rules/laws regarding sensitive patient…read moreinformation. CARE QUALITY: Unreliable, far below usual, customary standards. How did these folks pass Florida Board of Examainers? OFFICE EXPERIENCE: Go somewhere else. Anywhere.

Showed up in time for an appointment. Wouldn't see me because they claim I was supposed to arrive…read morebefore the appointment time. Didn't even have address on their reminder document. Not an impressive performance.

No bedside manners. Cut me off in mid-stream explaining my concerns. Felt like she was brushing me…read moreoff to others to solve my issues. Will look elsewhere. Office dirty and equipment antiquated. Don't go to this doctor!

I have repeatedly tried to get this corrected. I attended a FREE screening back in June of 2012…read more About a month later, I received a bill from Quest Diagnostics for lab work that was advertised to be FREE (or paid for by Specialists in Urology. Quest says that because the bill originated from Specialists in Urology, they would have to be the ones to correct the issue. I have spoken to several people at SIU and have many times been told that this would be taken care of. I have also been promised that I would receive a letter stating the error so I could send to the credit companies in an effort to correct this black-eye on my credit. After many promises, nothing ever gets corrected! Why should it be so difficult to fix such a mistake? If this simple mistake is unable to be fixed, I would not recommend using this company in the fear of a more serious problem that could occur and not be corrected.

Dr. Marcucci and his office are tops in our book. The office staff is friendly and helpful. Dr…read more Marcucci is caring and has a positive outlook with a most professional manner. He has made us feel comfortable and my husband and I have complete confidence in him. If you need a urologist, we highly recommend Dr. Marcucci and his staff.

They never pick up the phone. I had a Copay of 60.00 tried to collect 95.00 always a different…read moreprice. you will wait 2 hours over your scheduled appointment time.

The staff is knowledgeable and provide a good service. But expect to be there a very long time. I…read morehad a 6:30 am appointment first of the day and still was not called back for over 45 minutes. I am always there early and have never gotten out in under 90 minutes. Once it took 2.5 hours. A very inefficient business that needs better office management.

I have been coming here for a few months and the staff is extremely helpful and cheery. Janeane is…read morevery knowledgeable and seems to always be happy. Thanks everyone. Russ

I would rate Dr. Tritel higher if I could. Dr. Tritel has allowed me the opportunity to have a…read morewhole new life. I literally moved from Boston to Ft. Myers, after luckily being connected to him while stuck here with my parents during COVID. Dr. Tritel took on my complex case and has done a tremendous job working over the last 6 months in developing me a strong medical team, in tandem with his work. Dr. Tritel has a light hearted and caring approach.His response time is quick and he is quite literally a life saver. I can rest easy knowing that Dr. Tritel is available to help me with anything medically at any time. My family and I have referred other friends and family to him, who are just as pleased and impressed. The services that he offers do not compare to anything else. I came from the Massachusetts, where they are considered to have the best doctors in the world- and I am choosing to come here because I am working with better doctors. Doctors that listen and look into the actual problems at hand. He has connected me with other specialists based on my preferences and needs (which is no easy task). Dr. Tritel's staff is equally as helpful and responsive. It is a great team of people and I feel so lucky to have been able to find him. I was reminded just how thankful I am after just a brief phone check in today (just to see how I am doing- bc that is the type of doctor he is). Now with COVID, I am even more appreciative knowing how he is caring for his patients with and without COVID. He is still working around the clock to make sure all of us are set during this really difficult time. I understand the financial piece can sometimes make people hesitant, but I would say every penny is worth it. I know others that use his practice that say the same. I hope you consider this as an option when you are looking into medical care.

Life saver, literally. My husband and I became patients of Dr. Tritel and his practice…read moreapproximately 2 yrs. ago. We interviewed other concierge practices in the Lee/Collier vicinity and it was apparent in the 1st meeting that we were a perfect fit. We couldn't be more pleased with his exceptional, professional and thorough care. While we are very healthy 69 and 70 yr. olds, unexpected things occur. As exceedingly careful as we have been throughout this pandemic, we were exposed to and contracted Covid-19. When my condition deteriorated to a very concerning level, my husband called Dr. Tritel who immediately responded and intervened. He assessed the conditions my husband was explaining over the phone, and calmly and with absolute conviction advised my husband to call 9-1-1 to get me to the hospital immediately. I was admitted, diagnosed with double pneumonia and with Dr. Tritel's intervention and constant communication with the hospital and my husband, received the utmost care and the Remdesivir treatment and Convalescent Plasma through the clinical trial in place between the hospital and the Mayo Clinic. Dr. Tritel was pro-active in seeking these treatments on my behalf. We are 100 percent convinced this would not have occurred without Dr. Tritel. While he will not take credit for saving my life, I am stating for you in this review that is very much the case. We were beyond pleased with our relationship with Dr. Tritel prior to this life changing experience; we are now beyond grateful to Him for his dedication to his patients and our care. We trusted that Dr. Tritel would always make the best decisions as it relates to our healthcare and that he would "be there" for us when we needed him. He clearly did not fall short of our expectations in this case and we are exceedingly confident in placing our care in his very capable hands going forward. Thank you, Dr. Paul Tritel. Your dedication to your profession and patients is indeed remarkable.