After a terrible experience today at the trail head, we went to LB Snow and we're very satisfied…read more The woman working helped us find good boats to rent and had kayaks ready to go when we arrived. She was very helpful and informative about the different boats and gave all the information we needed to make a decision. Head here if you need a kayak rental!

Great service and very convenient! Rented a couple tubes…read morefrom them and was in and out ready to get on the water within minutes.

Fantastic boot fitting! Fair price. Knowledgable, friendly, experienced…read more I refer everyone buying Fischer boots to this shop.

Best boot fitters north of Utah. Nothing like a warm, comfortable ski boot! These guys are true…read moremasters at ski service and now I understand why they insist on working by appointment. The free evaluation took 45 minutes, and I found out more about my skiing than I did in a week of lessons. Marshall, the ski tuner, spent 15 years at Bob Ward's heading the department and now is tuning ski and boards at this shop. He is Missoula's best ski tuner...fast, fast, fast!

Great store. I was quickly able to find exactly what I was looking for. The people were nice and…read morehelpful.

I used to work here and the Missoula location is absolutely wonderful. It was the best place I have…read moreever worked, incredibly memorable! I made a lot of friends here and the customers were always a pleasure to have. Trevor was the best manager anyone could ask for. At first I wasn't a fan of the new company coming in but once they were around they were amazing to work with! The selection of brands in the clothing, shoes, and activity departments were really great! I loved the quality of the active wear and the winter jackets! I feel like the value of the company is so family friendly, It really focuses on the happiness of the customers! The policy's regarding returns is fairly flexible, and very generous. If anyone at the university, or high school students are looking for a job at the mall I highly recommend Bob Wards!!

Everyone in the store is super amazing! I came in after having my vehicle down for a few days and…read morewanted something fun to shred around the zoo on. These guys built me the sweetest riding, most beautiful wood grain board I have ever seen! Thanks so much guys. I have thoroughly enjoyed cruising on this thing. Just in time for my bday!

Great store with awesome staff. I took my nephew in there for some new vans and they treated him…read morelike a king. Staff is very personable and they know their equipment. The store also has some cool gear. I'll be back in the winter to get my snowboard tuned up.

These guys saved me!…read more Thanks for the quick and very friendly repair of my mountain bike. A friend and I are on a road trip that involves a lot of biking on mountain trails and unpaved roads. All was going well until one afternoon my bike developed problems. Since we were near Missoula, we made a detour in hopes of finding a bike shop that would help out and make the repair without delaying our travel plans. After arriving in Missoula I just started calling shops. My third try was with Open Road and they told me to bring it in and that they'd get me back on the road quickly. AND...... that's exactly what they did, and at a very fair price.

left my bike for three days to fix a tire and get a tuneup. The tire was flat the morning after I…read morepicked it up. They fixed it for me without further charge, but it was a waste of my day off. Turns out they put an old tube in The first time. I think this was carelessness on the part of one employee, and overall they seem like a competent shop.

Ordered Faction Candide 2.0 a few days ago. Order status stayed in Awaiting Fulfillment for a…read morecouple of days so I had to email to have them check. Response from Travis was polite. It turns out that their systems allowed me to order something they did not have. Got another polite email back that said "Here is a good alternative .... Sorry for the Hassle... ". No offer or gesture to make the mistake right for the customer in the way of a discount or something. Heading on a killer ski trip to Whistler and needed these awesome skis for the trip. So now I'm renting really expensive crappy skis. Overall experience was terrible, but the emails were very polite. Email Text: ---------------------------- I am sorry to report that we are indeed sold out of the 2.0 JR and were unable to locate a pair for you. I would take a look at the Moment Carson as an alternative. Its a little skinnier, a little shorter, and a little stiffer than the Candide. Its also cheaper. Please let us know if you would like to switch skis or cancel your order. We are truly sorry for the hassles. Thanks and have a nice day. ----------------------------------- Here is my response: --------------------------------- Wow, that's pretty terrible that your systems allow this to happen and then the response of "here is a great alternative" with no effort of making the bad customer experience right. Something like a discount on the suggested alternative would be a good gesture. I'm not necessarily interested in the suggested alternative anyways, but some gesture to make up for systems failures would be nice to see. Just to also note, I had to reach out to even have my order looked into. Travis, this is not targeted at you personally. I know you are doing what your suppose to. So my end result is not getting the skis I paid for, having to pay for crappy rentals for Whistler, and now I have to provide feedback on what a terrible experience Backcountryfreeskier.com is. Just to note, I run retail e-commerce engineering at Expedia so you happen to be getting a customer that has full context of how these systems work and the customer service that should go along with it for mistakes. Travis, thank you for your polite responses. Please share the experience and feedback with you owners and leadership team of what a terrible experience and response this is. If my choice is to cancel or just pick something else, then please cancel my order and send me confirmation of refunds as soon as possible. --------------------------------

I wanted to thank Travis with Backcountry Racks for helping with my order. I ordered a Thule…read more rack trough Amazon from Backcountry Racks. The order was lost and I lost out on a great price on a Thule Bike rack. I called Backcountry Racks and spoke withTravis. Travis made the order happen and the bike rack was on my porch in 4 days. Wow? Thanks Backcountry Racks and The Thule bike rack is way cool.

Looking for ski/snowboarding gear? Ken (at least that's what I think his name is) was amazing!…read moreApparently, he's been working there for quite some time because my husband remembers going to him a few years ago for ski gear. Ken was able to help me fill my closet with all things ski-related. From a helmet to goggles, and boots to socks, he was such a great resource. More specifically, he was extremely helpful in helping me pick out my ski boots. As many know, it can be really difficult to find boots that are comfortable, fits your budget, and looks great (they have to match the rest of your outfit!). All other employees were also helpful, friendly, and kind. Great store filled with great people!

2019 fall had an internet order get screwed up and they eventually fixed it after about a month of…read moreback and forth. Then went out of my way a few weeks before Xmas of 2020 to stop in at the Butte store and buy a gun they said that they had in inventory. After a 200+ mile route change to get there before they closed that day I arrived and they didn't have it. Their website still showed they had one in stock. The employee went in the back for 2 minutes and was like no we don't have that. They have some serious problems if they can't keep track of FIREARM sales. So today I got an email from this company I've opted out of emails after that last experience as I don't want to do business with losers who can't keep track of FIREARMS inventory and I go to OPT OUT AGAIN! I see they are listing an address in Logan, UTAH! Then I think what happens when kids inherit a family business they have no clue about running because they are spoiled and soft? They sell the business because they need to maintain their lifestyle and the business isn't very or at all profitalbe. Yup Bob Ward's is now owned by Utah Mormons. https://mtstandard.com/news/local/updated-al-s-sporting-goods-acquires-bob-ward-sons/article_9d0d33b3-24b1-5a97-9b4a-4038b6dc9968.html They basically left the barely competnent management on and now run things out of UTAH. I'll just stick to actual Montana owned businesses, no thanks.