This review is for Mercy Medical Center as well as Dr. Roger Ott, Jr. and staff. I had occasion to…read moreundergo some day surgery here under the care of DR. Ott. I just need to say that from reception to registration, to surgery and post-op I was very impressed with the professionalism, efficiency and personal attention from the staff here. I was properly informed about the procedures, the costs, the expected outcomes, which his not often the case (and may I add not at all the case with the referring doctor in Galena.) So, I really appreciate the care I got here, coming in with no expectations. Thanks, guys and gals!

If only zero stars was an option. Billing has owed us money for 6 moths and just flat out refuses…read moreto address it. We reported it to BBB and they responded that they would issue a refund. That was 3 weeks ago and still nothing. When my wife contacted them again to see what was the delay, the treated here like some scam artist and told her to be patient. So disgusting.

I asked the clinic what I would need for some FMLA paperwork to be filled out, and they pointed me…read moreover to the ER area. The visit itself was fine, and I told the nurse before and during the exam what I needed, and had my paperwork faxed to the hospital. I told them I was explicitly there for that reason, and was told they could help. At a later date I received the bill, which was fine, but with it I was told they could not complete the paperwork. At no point during the initial visit was I told this could be a possibility. I was told to pay the amount, and reschedule. When I asked if the amount in the bill would be refunded or applied to the next appointment, because they were asking for me to pay for a service they could do and then said they couldn't do, I was told that wasn't an option and the amount would go to collections if I didn't pay. I was extorted by this hospital. I do not trust this hospital's fiduciary or ethical requirements

The Doctors ,NURSES and staff are so caring and go out of their way to make you comfortable and get…read moreyour medical needs treated. I am very thankful for the people that work at crossing rivers.

Everyone here is very nice, but they haven't wrapped their minds around the new name or branding…read moreyet. I received a call about genetic counseling and the VM said they were calling from Finley Hospital. I go online to get the phone number and see it is actually now called UnityPoint Health. I call the number, they answer the phone, "Finley Hospital" I asked for genetic counseling and am told they don't offer that service. I said that the person who left the message said they were from Finley. I asked about the Wendt Cancer Center attached to them and she says, "Oh, yeah!" and transfers me back in to the main phone chain. I had to start all over. Maybe a fact sheet would help to allow you to be able to give correct info to callers. Thank you!

Being cared for at Finley is the next level of excellence. Everything from cleanliness, bedside…read moremanner and patient first !!! I was in the emergency room this week cared for by Dr. Lucas and nurse Elizabeth (Liz) . I was cared for right away and made comfortable. We all know it can be very crowded and long waits at emergency rooms but it's just never seems to be a bad experience a Finley. They watch the waiting room very carefully understanding who is in the room and who needs what and that they are safe. Thank you Dr. Lucas and nurse Liz!

Sudden severe illness while traveling. Saw the H sign and my partner whipped in the Uplands ER…read more From the moment the intubation nurse rushed me into a wheel chair the care was exemplary. From the custodian staff to the doctors people where efficient, professional, personal able and just nice. Small, modern, well staffed, well equipped facility. This was a god send. A frightening experience turned into a good memory. I totally recommend it.

Predatory facility - I went into urgent care for a respiratory infection. It was my 4th respiratory…read moreinfection of the year. I am over 60, have multiple autoimmune disorders, and a 30 year historyof asthma. I am fully vaccinated and I simply needed anti-virals. My primary is booking out 2.5 months and just says to go to urgent care. So I did. They literally told me I didn't belong there and should see my primary. At which point I started to cry because I was running a fever approaching 103, and anti-virals only help if you start them as early as possible. I felt completely helpless and as if there was no where to turn. They became patronizing "now now dear, we'll do what we can to help you feel better".... When my Covid test (which I was charged $447 for) came back positive, I was told that I couldn't be prescribed Paxlovid for it because "it's contraindicated in patients on statins". I'm not on statins, never have been. I was then told it's only for older patients with comorbidities.... Had she even read my chart? I gave her my age and comorbidities and she said she would prescribe Paxlovid. I just got the bill. I was billed for an Emergency room visit NOT an urgent care visit..... I had a rather heated conversation with their billing department where I was told that Urgent Care and Emergency Care are in the same place and which one they bill for is determined by what treatment they decide you need. NOT by what you ask for when you walk in the door. At no point in time was I told that my visit, which I was told already was unnecessary, was an ER visit. Apparently that decision is left up to the doctors who don't want to treat you, haven't even bothered to read you chart, and attempt to send you away while refusing to provide even minimal standard CDC recommended treatment. Not the first time I've had issues with this facility plumping up their bill. I was in there when I first moved to the area for a simple surgery that is usually done under a local but they drugged me to the hilt then allowed a student to do the surgery without my permission or my knowledge. They then lied to me about it. In addition - be aware that this facility is a "rurally certified healthcare facility" which sounds all nice but what it means is that if you are on Medicare, they are allowed to bill Medicare, Medicare takes their discount and pays their 80%. The patient however, is then billed 20% of the original, undiscounted, bill which is often more than the amount that Medicare paid. Their billing department will NOT explain why and just repeats "I don't know why your bill is so high, we just bill what Medicare tells us to". Medicare also will not explain it to you even though you have a legal right to this information as it falls under the right to have understandable information so you can make reasonable healthcare decisions.... like, would you like to save $10,000 by driving 45 minutes to an urban facility? I learned this after months of trying to understand and I finally found a company that assists medical facilities in becoming rurally certified. They spelled it out plain and simple in one easy to under sentence. States that saw Medicaid expansion also saw a massive rise in new rurally certified facilities being built because the excess was billed to Medicaid and the state pays it vs billing patients on Medicare who are either seniors or the disabled, which resulted in unpaid bills or bankruptcy. Beware - This facility has predatory billing practices, especially if you are on Medicare or Medicaid. Now that Medicaid is being defunded, anyone with Medicare will be seeing massive bills. You can request an Urgent Care visit but even if they tell you to your face that they think that's unnecessary, they'll charge you as an Emergency Room visit AND attempt to provide no treatment at all.

Going to Vernon Memorial Hospital? Then you are in luck! I had my knee replaced there by Dr…read more Lawrence (5 stars also!) and the staff was beyond amazing. I can only speak for the ortho department but it is state of the art and nurses and staff are as good as it gets!

Great place and good service. They moved to the north end of main street, though, next door to the…read morepost office.

If you are looking for notary services, you should probably keep looking. I contacted Lina to…read morenotarize an affidavit for me which would have taken 5 minutes and her stamp she didn't even have to draft the affidavit. After we agreed on a location and time to meet, she told me her charge was $100. When I pointed out that was quite a bit more than the website I found her contact information on indicated, but since I was not in a position to shop around, I would pay it. Her reply said she was "going to step back and she hoped I could find someone who works well for what you need. "

From the owner: Lina’s Notary Solutions offers mobile notary services throughout Dane County, Wisconsin, including…read moreMadison, Middleton, Waunakee, Sun Prairie, Verona, Fitchburg, and beyond. As a mobile notary public, we bring the convenience of in-person notarizations directly to you—whether at home, in the office, healthcare facilities, or other locations that best suit your needs. Our commitment to client satisfaction and flexibility makes us a trusted choice for a wide variety of clients, including estate planning attorneys, real estate professionals, individuals, senior living facilities, rehabilitation centers, nursing homes, and hospitals. No matter where you are in Dane County, we are here to assist with reliable notary services near you. We’re available on weekends and holidays by prior appointment. Let’s connect!

I went in about 4 months ago because I had a hard time breathing the night before and was still…read morehaving a hard time. (I have a chronic heart condition that causes pain and can change without notice real fast to a bad situation) I called my cardiologist in lacrosse and she said go into the ER immediately. I walked in to the ER around 9:00 am and explained what was going on. The receptionist looked at me like I was stupid and repeated what I said. Then asked if I was still having a hard time, I said yes and then I said that I was told I need an EKG and an Echo to make sure my heart is okay. She said your heart doctor said that? And I said yes, I was born with this condition and need to make sure it's okay. I got emitted and the nurse (and a student who was learning) asked me to change into a gown, and waited in the room, while I change. No curtain. Nothing. Honestly it might have been because I was having a hard time breathing but, at the time I was uncomfortable. But, what made me really push over the edge and causes me to hate going to this hospital is the nurse thought I was taking too long and unhooked my bra. I didn't ask her to, she just did. (I have a lot of Trama when it comes to sexual assault) the whole appointment I was out of it and only remember the part where I got sent out after a quick EKG, them telling them that since I'm not pregnant that an Echo isn't needed and that I need to schedule and appointment with them and then them telling me that I was wrong about having a heart murmur (Can confirm that I still have a heart murmur). I haven't gone since and usually accompany friends if they go because having my health disregarded so fast was horrible and made me cry in the parking lot for 10 minutes after leaving the ER and I will never have one of my friends feel that alone like I I debated for weeks if I should call HR, my friends were telling me to as this shouldn't happen to someone who could have reacted more negatively to it. When I called HR, the lady was very nice and immediately was shocked by the unhooking of the bra. Honestly talked about how she would figure out who it was and look at some training for the staff so that this would not happen again. This HR woman truly is the only reason why they are getting a 3 star.

Don't be late to your appointment or they will not budge on rescheduling your appointment. It…read moredoesn't matter if you had to stop to go to the bathroom or even if they scheduled you last minute and definitely they make YOU wait 20 minutes for your appointment. I have also seen a girl in her 20's beg to get an appointment and they didnt give her an appointment until she started crying.

Excellent quality of care , amazing bedside manner , extremely professional , knowledgeable staff ,…read morenot one single person who is employed is nothing but kind and sweet and helpful . I was in the hospital for a few days came in through emergency department got taken care of very well from emergency department all the way to admission and discharge

I had to go to the urgent care clinic while in town on business. I was in and out in about an hour…read morewith medicine in hand. The staff was effective, efficient, friendly and thorough! Everyone was just great. I highly recommend them if you need medical care in this area. Wonderful experience. Thank you!

Very friendly understanding great hospital great staff Very…read morefriendly caring understanding fast answer all my questions it was great

From the owner: Gundersen Health System and St. Joseph's Hospital and Clinics have joined forces to enhance the…read morequality of care provided to our patients in Hillsboro, Wonewoc, Elroy and the surrounding communities. The affiliation allows us to offer a more efficient healthcare delivery system with seamless care for patients in the Hill Country region. Hospital Services - Acute Care - Ambulatory Care - Cancer Treatment - Emergency Helicopter Transport - Emergency - Home Healthcare Agency Affiliations - Inpatient Care - Laboratory - Medical Imaging/Mammography - Nutritional - Outreach Programs for Community and Industry - Pastoral Care - Patient & Family Services - Pediatric Care - Pharmacy - Rehab - Respite Care - Social Services - Restorative Swing Bed Care - Surgery - Urgent Care