Everyone here is very nice, but they haven't wrapped their minds around the new name or branding…read moreyet. I received a call about genetic counseling and the VM said they were calling from Finley Hospital. I go online to get the phone number and see it is actually now called UnityPoint Health. I call the number, they answer the phone, "Finley Hospital" I asked for genetic counseling and am told they don't offer that service. I said that the person who left the message said they were from Finley. I asked about the Wendt Cancer Center attached to them and she says, "Oh, yeah!" and transfers me back in to the main phone chain. I had to start all over. Maybe a fact sheet would help to allow you to be able to give correct info to callers. Thank you!

Being cared for at Finley is the next level of excellence. Everything from cleanliness, bedside…read moremanner and patient first !!! I was in the emergency room this week cared for by Dr. Lucas and nurse Elizabeth (Liz) . I was cared for right away and made comfortable. We all know it can be very crowded and long waits at emergency rooms but it's just never seems to be a bad experience a Finley. They watch the waiting room very carefully understanding who is in the room and who needs what and that they are safe. Thank you Dr. Lucas and nurse Liz!

Family member has a serious health issue. Currently, concerned about the following area with the…read moreStandard of Care: * Communication between various Medical providers outside the area and staff. * Responsiveness to Patient Calls.

My daughter mistakenly ended up here instead of at Mercyone next door (she is new to the Dubuque…read morearea). They ran her insurance card and did not inform her it was an out-of-network provider. (She had looked it up first and knew Mercyone WAS in-network--she just ended up at the wrong building-they are right next to each other) . Proceeded to treat her for possible rabies exposure--and now is houndng her for over $7000. According to my insurance EOB's we should "only" owe them about $2300, but they don't accept price breaks that most insurances offer. (Mind you my insurance company has already payed them $1933.55). My insurance informed me that what they charged me "exceeds the reasonable allowable amount" and gave me resources to appeal. I went through the appeal process, they reached out on my behalf to help negotiate. The clinic told them it is in their policy NOT to negotiate any bills with insurance companies. This predatory behavior by the medical industry HAS to stop! While I know this review probably won't accomplish much, I am going to keep fighting on my daughter's behalf so this clinic cannot do this to other unsuspecting patients.

Doctor is great! Website never works. Doesn't send a code to book an appointment and doesn't even…read morelist my doctor as an option So you call and the people who answer the phone are always confused. Love Dr Kelly. The adm staff and website, not so much.

Buyer beware indeed. The restroom in the lab was so dirty with pee on the floor that my shoes…read morestuck to it. The doctor threatened me... a lab tech went on and on and on LOUDLY about peeing first thing in the morning to an elderly woman who looked as if she wished she could disappear... a lab tech caught a hot mic moment and reacted very poorly.... called administration and they were VERY RUDE, HOSTILE and dismissive of me and my husband. I really didn't expect any more from them as they have been going downhill with increasing speed lately. Unless you are rich, you have to be wise where you spend your health care dollars, and probably should be concerned about angry, hostile, uncaring people treating you, so, again -- buyer beware.

I lived in Dubuque from 2013-2017 and used this practice (under its former name) for those four…read moreyears. I can't say enough great things about the practice and about Dr. Ewen, who I was fortunate enough to see as my primary care doctor for 4 years. I was really surprised to find such a great practice in a small town like Dubuque. Specifically, my providers always listened to me and addressed my concerns. They didn't lecture me or act like they knew more than me. I really hated to move away, mostly because I knew I would lose Dr. Ewen and this practice. But if you're in or near Dubuque, I have the highest confidence in recommending Grand River Medical family practice.

Fabulous!!! Great staff and Doctors! They always make you feel welcome…read more I primarily see Dr Ewen but all of them are wonderful and I have seen them. Dr Haas has delivered all of my grandsons. If you are looking for a dr these doctors are wonderful!!!