This review is for Mercy Medical Center as well as Dr. Roger Ott, Jr. and staff. I had occasion to…read moreundergo some day surgery here under the care of DR. Ott. I just need to say that from reception to registration, to surgery and post-op I was very impressed with the professionalism, efficiency and personal attention from the staff here. I was properly informed about the procedures, the costs, the expected outcomes, which his not often the case (and may I add not at all the case with the referring doctor in Galena.) So, I really appreciate the care I got here, coming in with no expectations. Thanks, guys and gals!

If only zero stars was an option. Billing has owed us money for 6 moths and just flat out refuses…read moreto address it. We reported it to BBB and they responded that they would issue a refund. That was 3 weeks ago and still nothing. When my wife contacted them again to see what was the delay, the treated here like some scam artist and told her to be patient. So disgusting.

it is difficult to know how many stars to give. with that…read morebeing said, i will explain everything, and let you decide if the rating i give is justified. i have training in medical assisting and phebotomy. the first thing i learned in those classes was to put rubber gloves on. was taught these concepts ad nauseum. and rightfully so. i was transferred to mercy hospital from midwest medical in galena. because i had breathing difficulties, because of what turned out to be blood clots in my lungs. the ********nurses********and doctors were awesome. i want to stop here and say what needs to be said. one specific nurse really put a bad taste into my mouth that remains to this day! when this nurse named mark, gave me shots, he ****did not**** wear gloves. to this day, i still cannot get over this. i was shocked to see this nurse not wear gloves, and i was too shocked to say anything. i guess he thought that he was immune to my germs, and to all the other germs that other patients had\have. wow!! every other nurse that touched me\gave me shots gloved up. this reason alone is why i will give the hospital 1 star. let me reiterate that everyone except for this nurse was awesome. 1 star because of the bad taste in my mouth.

I went to mercy because they thought I was having a stroke. I could not talk or walk. The first…read morething the drs did was accuse me of overdosing! Even after tests and seeing two other drs who confirmed I was in kidney failure - Dr ries and some nurses continue to treat me as a suicide patient. And they were mean!! I was screaming to them telling them I did not overdosed! And so did my spouse! All night as I was in kidney failure a nurse continued to tell me she " didn't believe me! She saw my blood panel and I overdosed!" Christy the nurse was rude, uncaring and left me alone in my room went I had another episode of not be able to move or talk!! I thought I was dying and was scared to death!! Yet she lives me alone when my kidney dr should have been called! She also refused to let me talk to my dr! Or make any phone calls!! My two,drs came in the next morning and confirmed again I did not overdose! The tests confirmed all that!! But I continued to be treated badly and dr Ries from the Er sent a physiatrist to see me!! This physiatrist also continued to tell me I overdosed! She called me a terrible mother and a terrible person! And continued to degrade me until I had enough!!! I walked out of mercy against my kidney drs orders! But this physiatrist would not stop humiliating me, belittling me!!! I would never Recommend mercy, Dr Ries or Dr lee and nurse Christy! I will never go to mercy again!! But what really worries me....how do these two drs treat real suicide patients?!?! I fell so bad for any depressed person to go to mercy and be treated so disrespectfully! When all they need is love. You will not find love from these two drs or staff at mercy. Shame on u Dr ries and Dr lee and for mercy to allow these drs to practice there! And to let nurses treat u so badly!!

I lived in Dubuque from 2013-2017 and used this practice (under its former name) for those four…read moreyears. I can't say enough great things about the practice and about Dr. Ewen, who I was fortunate enough to see as my primary care doctor for 4 years. I was really surprised to find such a great practice in a small town like Dubuque. Specifically, my providers always listened to me and addressed my concerns. They didn't lecture me or act like they knew more than me. I really hated to move away, mostly because I knew I would lose Dr. Ewen and this practice. But if you're in or near Dubuque, I have the highest confidence in recommending Grand River Medical family practice.

Fabulous!!! Great staff and Doctors! They always make you feel welcome…read more I primarily see Dr Ewen but all of them are wonderful and I have seen them. Dr Haas has delivered all of my grandsons. If you are looking for a dr these doctors are wonderful!!!

Finley Hospital- unity point gets 1 star! The star goes to…read morethe Chaplin, he was the only person that treated me with ANY dignity. He was kind, and called me back right away. He even called me back to make sure the Patient advocate (ha!) called me. Their ER doctor Mark Buettner has NO BEDSIDE MANNER WHATSOEVER. Other terrible people: patient advocate, Clarissa? Alendro Alhambra, Director of the Emergency Department Mary Peters, Chief Nursing Officer. If you have a complaint, they will not engage with you; they will not return a call. If you have had this experience, my next step is to contact: Iowa Department of Inspections and Appeals, Health Facilities Division, Lucas State Office Building, Des Moines, Iowa 50319. Toll free number is 1-877-686-0027. I dont know if I will be able to contact Ted Townsend, the interm CEO, since he is leaving next week. They appear to have no concern for patients, and I will not stop until they speak with me!

Doctor is great! Website never works. Doesn't send a code to book an appointment and doesn't even…read morelist my doctor as an option So you call and the people who answer the phone are always confused. Love Dr Kelly. The adm staff and website, not so much.

Buyer beware indeed. The restroom in the lab was so dirty with pee on the floor that my shoes…read morestuck to it. The doctor threatened me... a lab tech went on and on and on LOUDLY about peeing first thing in the morning to an elderly woman who looked as if she wished she could disappear... a lab tech caught a hot mic moment and reacted very poorly.... called administration and they were VERY RUDE, HOSTILE and dismissive of me and my husband. I really didn't expect any more from them as they have been going downhill with increasing speed lately. Unless you are rich, you have to be wise where you spend your health care dollars, and probably should be concerned about angry, hostile, uncaring people treating you, so, again -- buyer beware.

Do not recommend donating here. They suck at sticking you correctly and seem so unhappy to be…read morethere. The one phlebotomist (if you can call her that) had this purple hair that was sticking everywhere and she was telling me about her past as a heroine addict. I was vastly uncomfortable and unfortunately (or maybe not) the only donor in the entire center. The rest of the staff were on their phones looking bored while this girl was digging around in my arm. At this point I was hoping she would just drain me and end my suffering (shouldn't she be better at this) before calling for help. The other girl looked at my arm, shook her head, and they finally pulled the needle. I got some snacks and a 10 dollar gift card. 0/10 not worth the gift card and mediocre snacks.

Family member has a serious health issue. Currently, concerned about the following area with the…read moreStandard of Care: * Communication between various Medical providers outside the area and staff. * Responsiveness to Patient Calls.

My daughter mistakenly ended up here instead of at Mercyone next door (she is new to the Dubuque…read morearea). They ran her insurance card and did not inform her it was an out-of-network provider. (She had looked it up first and knew Mercyone WAS in-network--she just ended up at the wrong building-they are right next to each other) . Proceeded to treat her for possible rabies exposure--and now is houndng her for over $7000. According to my insurance EOB's we should "only" owe them about $2300, but they don't accept price breaks that most insurances offer. (Mind you my insurance company has already payed them $1933.55). My insurance informed me that what they charged me "exceeds the reasonable allowable amount" and gave me resources to appeal. I went through the appeal process, they reached out on my behalf to help negotiate. The clinic told them it is in their policy NOT to negotiate any bills with insurance companies. This predatory behavior by the medical industry HAS to stop! While I know this review probably won't accomplish much, I am going to keep fighting on my daughter's behalf so this clinic cannot do this to other unsuspecting patients.

The quality of care, the efficiency of the staff and their diagnosis was spot on. They took great…read morecare of me!

Very convenient location. Opened a little earlier than another location, which was SO appreciated,…read morecuz I was desperate for help with an emergency dermatitis rash! Care was professional and informative. Receptionist was a lil grumpy, but it was early and there was no coffee so I sure don't blame her! Definitely recommend this location!