1. Gunston Physical Therapy

    1. Gunston Physical Therapy

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    Lorton, VA

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    Gunston Physical Therapy

    4.0 (13 reviews)
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    Review Highlights - Gunston Physical Therapy

    Jennifer Welsh and her staff provided superb compassionate care for me as I recovered from a hip replacement.

    Mentioned in 2 reviews

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    The Jackson Clinics

    The Jackson Clinics

    3.0(10 reviews)
    0.2 mi

    I was sent home from work because of sickness. I had severe upper chest congestion, coughing, flu…read moresymptoms, and a fever of 103 or more. I called the front desk of Jackson Clinics to let them know I would not be able to attend my appointment at 5:00. I got the THIRD DEGREE. She would not hang up before trying to tell me 3-4 times how I will be billed for this appointment. I already knew this. She tried to tell me to get a video appointment so I would not be charged. (I'm sorry....all I wanted to do was lay down, take meds and go to sleep. Do they want a video consultation of that? Then she said I have enough money on my account because I overpaid from the change of insurance. (something I have no idea what she is talking about) I have been going to Lorton Jackson Clinics for 9 months straight and have only missed 1 time after calling. (I was out of town and couldn't make it back) You would also think a person representing a Physical Therapy Health Complex would have some sort of COMPASSION when talking to patients. I was sick! And I did not want to get everyone else sick by showing up. I do not feel like she believed me nor do I have trust in the front office after this. She cared nothing about the patient.

    I enjoy coming here, recommend David. It's a 5 star facility but today I overslept and will be…read morelate, so I called and let them know but still will be charged $50. I could still come in but could only see Roger for the exercise/strength portion. No one time grace period!!

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    The Jackson Clinics - We are OPEN and NOW offering telehealth/virtual physical therapy!

    We are OPEN and NOW offering telehealth/virtual physical therapy!

    The Jackson Clinics
    The Jackson Clinics

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    Pivot PT - Springfield, an Athletico company - Come pivot with us!!

    Pivot PT - Springfield, an Athletico company

    4.3(12 reviews)
    5.3 mi

    The initial therapists were very helpful in my progression, however, following a racial incident…read morethat caused me to be late and cost me $40, it seemed like they stopped giving a crap about professional professionalism after that. The front desk staff were very short and dismissive. To top it off, I bring in my service animal, not only a certified service animal through his previous handler but also I have my own service paperwork from my own doctors I got in April so he's 100000% a service animal. Always has been always will be. I bring him in once he does OK. the second time, I make a PUBLIC observation about how I see his behavior helping my physical therapy recovery, and--I acknowledge with both myself and out loud to the therapist--that I am not interested in having him be there while I'm there because I saw it as a distraction to myself. Additionally, before the session even started, the therapist had previously asked if he was a service animal and I had said he's absolutely a service animal. Following that observation, as I left that appointment, I also said in agreement one more time--"this is the last time that you guys will be seeing him. I think that this is my time for myself." So then a day or two later, my tooth is gone. I'm at the dentist office in the middle of an emergency dental surgery and this inane manager calls me and once again reiterates-- not only what you had already instructed the therapist to tell me at the beginning of the session that happened the days before, but also to reiterate, that he's not a service animal and that he should not be at the facility. & at this point it's flown past like a potential misunderstanding and it's just professionalism. You're an unprofessional institution. You are very aware of the communication that you have with your clients and you also are aware of what age you and I both are. I'm not a child and you are not my parent. if we have already agreed to something it is just that. So for you to call me in the middle of an emergency, and reiterate a point as though I'm a petulant child...you're unprofessional and just not a safe space for people to recover safely. I think that people who are in the business of physical recovery should be interested in promoting a safe space of uplifting energy, and frankly vulnerability and hope, and you're not safe. You don't feel safe. You don't feel like a place of anything other than judgment and like dismissiveness. To top it off as I'm ending my relationship with this location and trying to transfer to another location, the manager starts asking me questions regarding information that I've only ever told my therapist! It's insanely invasive and it's insanely disrespectful because you've now thrown back the information that I've said in safety to the person that's helping me in recover as a way to start a conversation aka trying to backtrack and mend the relationship. Ha! we're past that now. I have no interest in recommending this facility to anybody. I honestly think that you should do your due diligence and research before coming to this institution, particularly this location. I think that this should be a lesson to their facility as a whole in professionalism. Professionalism is not a choice. It is the business that you are in and you are in a very specific spot where vulnerability is non negotiable. You have power over people that are in their lowest moments and depending on you for safety, so you should probably think about that the next time this location is advertises that it is professional and supportive, because you're not.

    My ten year old son loves this place. He hurt his arm playing baseball and has had a long recovery…read more All of the physical therapists know him and are always asking for updates, they push him so he can get better. Even the receptionist is amazing! Truly grateful for this business and all they did to help my son get back to what he loves most...baseball.

    Gunston Physical Therapy - physicaltherapy - Updated July 2026

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