BEWARE THIS BUSINESS MISAPPROPRIATES SAMPLES AND SELLS FOR PROFIT. HIGHLY UNETHICAL BUSINESS PRACTICES As a prospective supplier, I provided them with samples of my product for the express purpose of evaluating them for a potential order. The owner expressed he was "passing" on selling my product. When I visited to pick up my samples, he had my product on display at the register for sale without paying me. Gut Reaction Tennis misappropriated these samples and sold/had intent to sell them without any payment or agreement to purchase. This is theft and unethical business practice. Samples are provided for consideration, not for unauthorized resale. I would strongly advise any potential partners or customers to avoid Gut Reaction Tennis at all costs as their business practices are questionable and, in this case, potentially illegal. read more

Amazing local store with a local owner - service better than anyone else we have seen locally. Highly recommend!

I had a fantastic experience at Gut Reaction. Called in the morning to ask if they can restring a racquet in time for my daughter's game in the afternoon. Chris was extremely helpful and had it turned around in a couple of hours! He is very knowledgeable, understanding of the customer's needs, and fun to talk to. The shop has high quality selection and offers good value for the money. Thanks for saving the day Chris! read more

I won't ever buy tennis shoes from this location again. Purchased a pair of KSwiss tennis shoes but after a short time, both inside soles disintegrated in the heel. Politely brought the shoes back to the store and was repeatedly told to go to the KSwiss website and try to go through their customer service process. I questioned that, and the owner did offer to take a picture and contact KSwiss on my behalf. He took my name and number, but after a few weeks I've not heard from him again. Doesn't surprise me given the "It's your problem" attitude. I will also add that he said they've sold hundreds of these shoes and haven't seen this problem before, leading me to think this pair was somehow defective. I do my best to try to support the local brick and mortar retail shops, where prices certainly aren't the cheapest compared to online options. I would think this would give you some recourse with defective products, with the store standing behind what they sell. Apparently not. Without being able to complete on price, local store owners could certainly distinguish themselves with customer service, but not in the case with Gut Reaction. Buying a new pair today, ordering them online. read more

I was in the Gut Reaction store in Goodwives Shopping Center in Darien this morning, Sept. 7, 2023, with my wife. We each planned on purchasing tennis shoes and pickleball paddles. The young man working in the shop finished checking out a customer, then ignored us and went back to stringing a tenniis racquet. I then asked that he help, telling him I wanted to get a pickleball paddle. He said he didn't know anything about , kept working on the tennis racquet he was stringing, and continued to ignore me. When I noted that several pickleball paddles were displayed on the wall about five feet from where he was standing he said he played tennis and didn't know anything about pickleball. In sum, he was rude and useless. My wife and I will never shop in Gut Reacation again and would recommend that anyone looking for a tennis shop go elsewhere. read more

Top notch place. Excellent service and knowledge about racquets/stringing etc...nice apparel and very reliable. Highly recommend

Poor customer support. I was a regular customer for years. Then, I had two racquets, both in good condition, restrung. One of the two racquets came back chipped from the clamp used during the stringing process. I pointed this out to Chris, who basically said not to worry. After a few months of normal play, the racquet developed a crack emanating from the chipped area. The racquet became unusable. I relayed these facts to Chris and asked him how he would like to proceed. After several additional e-mails by me, it became clear that he was not going to respond or to take any responsibility for this. I am disappointed (actually shocked) with this non-response. It is no way to conduct business and he has lost my patronage. read more

At 6:07 on a Friday night, my son asked if I had picked up his raquets being restrung for the tournament Saturday morning. Not only had I forgotten to pick them up - I forgot to bring them in at all!!! A panicked phone call to Gut Reaction was all it took. They kept the shop open until I got there, & restrung a demo to my specifications for my son to use the next day. Winner winner! Thanks Gut Reaction read more

Great tennis spot. Great choice of racquets. Love both my tennis and paddle racquet. Chris the owner was helpful picking out the right racquet for me. Great selection of clothing and shoes. Have bought both. Customer service was great. Would recommend. read more

I have been a long-standing customer of gut reaction. Great customer service and selection from knowledgeable employees. The go to location for my tennis and paddle equipment. Racquet stringing is excellent too. read more

I dropped off two racquets to be re-strung, and they said they would be ready three days later (great, no problem). I went at this time (on a Monday), and i was only able to pick up one of the racquets, as the other had to have its grommets replaced before they could string it. While they had my phone number and could have called me to see if they could replace the grommets, they waited to ask me until I went for pick up. I said go ahead and I would pick it up the following week as I was going to be on vacation (they said they could have it ready by that Thursday - 3 days later). I just went to pick the racquet up and they had the same grommet-replacing discussion as they did last week, totally ignoring my visit where I said to do it the first time. There was no mention of any discount upon completion when I can go pick it up for the third time on Friday. read more

Came here to have my strings replaced. Chris the owner took the time to ask questions and explain why/how strings break. Offered sound advice on choices of strings and rackets. Excellent experience! Glad I found this place. read more

While I do try to support local merchants, this is a establishment that I would not apply that rule to, Bigger stores like the Sports, Authority, Dicks and Modells stand behind their products and are able to do the right thing should an issue arise. Shopping here reminded me of this. read more