1-Star Review for Guzzardo Music!!! I usually don't call out businesses, but after four months and five chances, I feel completely justified in sharing my experience. I dropped off my daughter's flute in JULY to have it repaired before she started band. When school began and it still wasn't done, I was told it was my fault for bringing it in "so late." Fine--I accepted that and waited. At the end of August, I called: not done. Mid-September: still not done. I went into the store the following week because my daughter had now been sitting in band class for six weeks with no instrument, and nothing was getting resolved. Only then was I offered a loaner--something that had never been mentioned before, despite multiple conversations. I was told the flute was "almost done," just waiting for the tech to sign off, and they would call me when it was ready. Fast-forward to NOVEMBER 17th..... No call. No update. Nothing. I went in today and asked--again--what was going on. I was told the flute still isn't done, and the reason? Because they gave us a rental, they "worked on other people's instruments" and let ours sit. So after four months, my daughter's flute is still unfinished. After five attempts to follow up, I still received no proactive communication. And after giving them every opportunity to make this right, I'm left with an unrepaired instrument and a very clear impression that my business simply wasn't valued. This experience has been beyond disappointing, and I would strongly caution others to think twice before trusting Guzzardo with your instruments or your time. read more

I'm not from Rockford but decided to check it out while in town. I had some questions regarding electronics for guitars and the gentleman behind the basement counter was able to answer them. I then went upstairs to see some guitars. I described that I was looking for and he introduced me to a Godin, which I liked very much. I was so impressed with the customer service I received there, that I am going back to have them evaluate all my guitars. read more

I've been going to Guzzardo for over two decades. They've proven themselves over many years to be a cornerstone of the Rockford music scene and I'm always a believer in supporting local. They have a great selection of every kind of musical instrument/product you can think of (I've personally bought a trumpet and various trumpet and guitar accessories here over the years and have had great experiences) and they also provide lots of music lessons. The staff are very knowledgeable about their products and willing to work with you to find exactly what fits your needs. They also seem really passionate about making and spreading the joy of music. Highly recommend! read more

I've been a customer of Guzzardo's for over 17 yrs, I've bought an sold many pieces of equipment there and have always been made to feel welcomed and that my needs were important. Their guitar repair tech is very knowledgeable and fair priced, They also have one the best amp guys in the area doing repairs, They don't just focus on what I call the fast food mega store mindset but they do have a great selection and prices of gear, They have a great parts dept, and sell a wide variety of guitar and bass strings that you cant find at the other stores in the area. The salesmen are very versed in gear beyond what they sell and make wise suggestions. I like how they make me feel when i come in and that I matter, They sell things i need and I've never had to settle for what they had in, Great asset to the Rockford area. If they don't have it they can and will get it for you, read more

I went in for some sheet music for my daughter. They didn't have what I wanted, but offered to get it for me. I didn't get it because I could get it faster myself on Amazon. But none the less, the sales person was very helpful and very nice. We talked about my daughter taking up guitar lessons. If she gets the bug for a guitar, we are going back. For some one that was out of her element, I felt comfortable there. read more