Just spoke with Rob after booking airfare through Jan's Travel in June 2023 for Holy Land Tour and…read morenow with all the violence we decided we are not going to Jerusalem. . He: Rob said we could get a credit on our airlines to use up by June 2024.... It was so awesome to hear they could help us. Great Job Rob! Thank you so much...Happy Customer***** Victoria F. M.

We went to Rob to get information and help with our first ever river cruise. We didnt get much…read morehelp in making decision on where and what line to take. But after we decided and Rob booked, we didn't get any help with any other details of the trip. We could have booked directly with the cruise company and gotten as much or more information. We had to practically beg for info we needed from him with repeat emails and phone calls to get information.

I've been a member of AAA for 17 years and I will never trust them again. On February 20th I called…read morefor a battery jump start the two technicians who showed up argued about how to hook the battery cables up and sparked a fire in my vehicle which totaled it. Aaa member services told me they can't do anything to help me unless I drop my insurance claim against them for the damage that they did. I thought AAA had values of honesty, understanding and taking care of their customers. Boy did I find out different.

this place has the worst customer service ever. nobody to…read moreanswer the phone or answer your questions. nobody ever returns your calls. nobody ever wants to give you a quote. they just want your money. always too busy to even add a vehicle to your policy. and if they do, its not the right one. even if you want to drop your insurance you couldnt do it because they dont respond. triple A should change to BS.

We usually use Liberty Travel, but they don't have none in MO. So, we headed back to the Galleria…read moreand met with crazy Judi Shaw at Dilliard's Travel. The message on their machine says they've got a new look. If so, I'd hate to see the old look. it's not as fancy or snazzy as other travel agents. The walls aren't covered with glossy brochures or smiling white people running on the beach. But, Judi got us booked on a great trip to Mexico, so who cares what's on the walls. I'm not sure how the other agents work, but Judi was pretty good. We weren't sure where we wanted to go. I'm pretty sure "warm and Not Here" don't help much. She talks a good game, so we had a lot of options. She definitely liked talking a lot more than listening, but she laughed at all of my pathetic jokes, so she's good in my book. We took her recommendations and went home to research. Everything checked out and the price was great, so, we came back with a big bag of cash. I priced it out a few ways, and using Judi was definitely the most affordable. Something's work better online, but I'll stick with my travel agents. P.S. She booked us at the Occidental Grand Xcaret, we'll tell you how it turns out when we get back before New Years.

Ari from TravelPlex is amazing! We have been going to him for years and he has always booked the…read morebest vacations for us! We just booked a vacation with him to Arizona and he worked with me so we would have exactly what we wanted. Thank you so much Ari for making our experience so memorable, we will never forget it!

Punta Cana 6-24-2018 / 6-28-2019…read more First Off we had a flight leaving at 7:00AM with Swift Air Lines #450. Get to the Air Port STL and could not find the Swift Air Both Asked several people at Air Port they had no idea where was either. We could not find the Blue Apple Shirt Rep. because she was talking with agents and finally after spotting the Swift air line sign which was laying on the counter we finally sorted things out. our flight was delayed and was told the reason was the plain was being cleaned. after a hour we finally got on plane and was then told sorry for the wait we had mechanical difficulty but should be ok now. We arrived in Punta Cana and checked into our Resort Sun Scape, Punta Cana. We originally paid extra to have our room upgraded to the Ocean View and after checking in we was disappointed. Bell hop advised us we are staring in the older rooms and the ocean view was only for people who paid for a tropical view. Our view was consistent to having to sit on the balcony and turning side ways to see 25% of a view but with all the palm trees and buildings still was no view. The bedroom sheets were dirty all 4 nights, the towels were nasty and stained also. we asked several times for extra towels and was only given 2 bath towels and 2 face towels. each night. Their was a ice bucket in the room, however, no ice machine to get ice any where on property no vending machines, and if you wanted room service you had to pay $15.00 per person on top of what you order. The room was extremely hot a/c did not work had on lowest setting. No ceiling fan, mini bar in room was a mini refrigerator that had 1 bottle of water 2 cans of beer and 1 soda. The shower was a half glass and no matter which way you positioned your self the floor was soaked with water. The shower floor was slippery and had no protection. Several reviews stated no reservations needed to eating, however, if you wanted to eat at the only restaurant with hot food (Chop Sticks) you had to make a reservation or if you tipped the host she would try to get you in. The restaurants food was cold every day its a buffet sit down. Upon arriving we all wanted to eat so we walked the resort looking for food and to our surprise nothing was open. We found a Pizza and hot dog stand that was open but the pizza was not being cooked and as soon as a pizza was dont it was taken because it was the size of a medium pizza feeding everyone on the resort. The Hot dogs were not cooked they were sitting in the hot dog water and cold. we did find a hamburger stand and waited in line for 30 minutes while the cook grilled them to later find out we waited for no reason the cook put 30 burgers on the grill and made everyone wait till they were done which they were still not done and pulled a pan out later to find out he had already cooked 30 to 40 hamburgers. If you wanted to eat and relax in certain parts of the resort you had to pay extra to be in the sun club membership which we thought since we did all inclusive everything was included. we could go on and on about the service by the apple reps at the resort but this would not end. As for the excursion the best part was dun buggy and the chocolate and cigar factory along with horse back riding. On the return flight home do not expect to see any apple reps you have to figure out on your own. our flight was delayed for 5 hours with no explanation as to why. you could not understand the air port dispatcher who was calling out flights to each gate you had to assume they were talking about your flight. once we got on plane we was told they were cleaning the plane thats why it took so long then the pilot stated we had mechanical issues with the plane and thats what took so long. Upon arriving at STL- Lambert we go through customs waiting in the baggage claim for a hour and a half to find out that all the luggage was lost and gave no explanation on how to get luggage and where it is at considering it was a direct flight. all we was told is give us you home address and phone number if we find your luggage we will deliver it. nothing else. I called my travel agent and advised her we have the insurance and what to do to only be told call the air port luggage for swift air lines. I called Swift and was greeted by a operator saying leave a number and name and they will call you back. WOW. This has to be the worst vacation experience ever.

The agent reserved a car for me in mid April and She told me…read moreshe could not cancel the reservation. I discovered I was paying almost $500 for 7 days for a Small car. It's ridiculous!

They went above and beyond to help us locate and get returned an expensive hearing device that was…read morelost on vacation. Exceptional service!!!