Was a member for 2+ years cancelled for a few months beginning of 2021 due to the front desk person making me feel extremely uncomfortable and apparently many other female members (also it was temporarily closed down). Someone told me that the person at the front desk was being replaced so I happily made an appt to reinstate, just in time when the holds were being removed from the accounts since it was reopening. Went in for my appt and the new front desk person Jeanie said the owner Cosmo had just called her after seeing me in passing and was going to give me a free month when he got back to the facility shortly but not to make it sound like it was coming from me so she would handle it. I also had previous billing concerns to discuss that she was unable to assist with. When he arrived back he avoided the office which made the process longer than needed, Jeanie went to get him and the next thing I knew I was being accosted by Cosmo, yelling and charging toward me aggressively telling me I was refusing to leave and to "get out" repeatedly. Each time I tried to say "sir I just had a question" I got cut off and he continued to yell. I had not been asked to leave at all so not sure what he was referring to. Up until his outburst there was nothing but mutual respect between Jeanie and I, just because I had questions, this gives this owner zero reason to act the way he did. After being told I was a bitch for absolutely no reason and made to feel physically unsafe by his actions, I would not recommend this place to anyone. Especially if you're expecting honesty in the billing sector and mutual respect/common decency. If you like being made to feel small and scared with a big splash of toxic "masculinity" then this is the place for you! I am disgusted at the behaviour and excuse from the owner trying to justify his actions by saying he was "under the impression that I was in just to sign up"...I guess that's how he treats all returning members? This gym was awesome when his wife ran it, she was respectful and made people feel welcome and safe...and definitely would've taken the time to hear concerns of members or prospects. This is not okay to conduct yourself like this. Do better. Be a better example. I did absolutely nothing to warrant the hostile behaviour projected at me. Overall, it's a no for me dawg. read more