It's a great place. They can revise their pricing a bit, but it's a good gym. They also need to add…read moremore Lift 45 classes.

Ancaster Orange Theory has the worst customer service ever!!! The Owners Son is a rude, passive…read moreaggressive man! They booked my first appointment and when I got there told me at the door sorry we can't see you, without even asking me to come in, have a seat, we can show you around, nothing! Just said sorry can't see you we are busy! Then when I left the Owners Son called and he is a rude man! Kept cutting me off, then hung up on me saying I was loud! I called back, we did speak, he said his part and I mine, but to this day it bothers me, that I was treated so rudely by him! I felt insulted.He said I can go ahead and do the reviews ,they are a five star and he doesn't care. Well i am doing this so they don't treat anyone else the way they did me.

I started coming as a part of the 6 week challenge. I really didn't think I'd see the results I saw…read morein this short period of time. I was able to lose 4% body fat, but also maintain all of my lean muscle mass. Eden, my accountability coach, was very kind and helpful. They really know what they're doing, and if you just do what they tell you, you'll see results! The classes are so fun! I loved the Lean + Fit classes and also enjoyed Hot Punch! If you want to get pushed hard, go to Josh's classes! He will kill you (in a good way). If you want to work hard to some good tunes, go to Jen's classes! I am now a member! :D I'm actually surprised there are bad reviews on here. I was never pressured to buy anything weird like vitamins or whatever that one person said. Everyone there has been fun and easygoing! If you've been wanting to start something but didn't know what, just join a challenge. Coming to the gym and eating well will quickly become habit. You will love coming here!

Everyone is so helpful and honest! Before I tried the 21 day challenge i felt like there was no…read morebeginning. I joined because my friend had told me that I needed to try it, i was hesitant but thought if John's team cant help then no one can. I have learned so much in just 21 days both emotionally and physically. I have met great and became friends with some great girls and we helped motivate each other through each workout and the support i was lacking i found. The challenge was difficult to get the eating down, eating 6 times a days was hard to get in but with the support of the team and Mia kicking me into gear it went off and i felt so much better and stronger. Now seeing the results I feel stronger and like I can be a role model for my teen daughter and feel sexy for my wife. If i had to tell a friend about my experience i would tell them, if you are feeling like you are there is nothing left you can do your wrong. Working with the staff and members will change your life, staff with tell you like it is no excuses and the members will help motivate and keep you motivated. You will not regret taking advantage of the next challenge!!! Try it what's the worst that can happen, you will be leaner and more fit than you ever have!!

Thank you so much Briana I always feel better with your treatment. You are knowledgeable, a hard…read moreworker and kind.

From the owner: Back Pain, Shoulder Pain, Knee Pain, Post Surgery Rehab, Pre Surgery, Medical weight loss with the…read morefollowing practitioners on site: Physiotherapists Chiropractors Registered Massage Therapists Certified Personal Trainers

SEE UPDATE BELOW My wife and I have been a member for…read moreyears. When the Covid lockdown shut their doors they continued to debit both of our accounts. After numerous phone calls and emails, they agreed to a limited credit of two months. With all the government interruptions to our gym service, we decided to cancel our membership in writing on September 1st. They have continued to take out money from both of our accounts during this time. We have e-mailed, phoned [they don't answer the phone] and left messages. Today I had to contact my bank to put a stop payment on my account, as they are not returning our calls or emails. DO NOT GIVE THIS COMPANY YOUR BANKING INFORMATION OR PRE-AUTHORIZE YOUR GYM MEMBERSHIP. WE HAVE GIVEN THEM 48 HOURS [NOVEMBER 1 2021] TO RESPOND OR WE ARE CONTACTING THE POLICE. UPDATE: MY ISSUE WAS RESOLVED BY THE NEW MANAGER. APPARENTLY, HE WAS JUST HIRED AND IS WORKING HARD TO HIRE NEW STAFF AND TRAIN. I WISH HIM LUCK.

Member of this Gym for almost 8 years. They never notified me they reopened in July 2020 and…read morecontinued to take $60 per month for the last 5 months from my bank account. When I personally confronted them that they were dishonest and the absolute worse customer service I have ever encountered. They claimed to email everyone yet admitted they did not have my email but just my address and for the cost of a stamp this could have been prevented. These people do not know how to operate a business let alone look out for your well-being in a gym. DO YOURSELF A BIG FAVOUR AND STAY AWAY FROM - 5 Star Fitness Ancaster