Please stay far FAR away from this gym. they have super deceptive business practices especially against young adults that will lock you into contracts and coaching you do NOT need. I had no idea what i was getting into years ago when i signed up for this gym, i thought i was getting a good deal on coaching and the place looks nice, but the payments will drown you. If you ever think about canceling, good luck. They will only freeze your account, and force you to pay the full years long term + some extra hidden fees. Save yourself the stress and go to literally any other gym in Calgary, hands down this is the worst one I've ever went to throughout my whole life. read more

I strongly recommend avoiding GYMVMT at North Hill Centre. My experience has been extremely frustrating and disappointing. When I cancelled my membership, I was explicitly told --both in person and in writing by staff--that extra fees would be waived. Despite that clear agreement, the gym later tried to charge me anyway, hiding behind contract terms instead of honoring their own word. To make matters worse, random "fees" that I was never made aware of were added, including a so-called "facility fee." This is not just a matter of money, but of honesty and integrity. If a company promises something to its members, it should follow through. Instead, I was left feeling misled, nickel-and-dimed, and taken advantage of. There are plenty of other gyms in Calgary that value transparency and treat their members with respect. Based on my experience, GYMVMT North Hill Centre does neither. read more

BEWARE! 1. The 7 day trial is a lie. I'm not getting my refund after just one day of signup. Extremely unhappy with the congested gym and lack of equipment I am used to. 2. The 30 day notice period is unfair. Why do have to pay an additional 30 days when I want to drop the membership? CHOOSE WISELY! read more

I started going to gymvmt a month ago. I work out really hard and was shunned and ostracized because of how I worked out. In an effort to get rid of me gymvmt did an illegal criminal record check, which turned up nothing. Then female staff turned to flaunting themselves in front of me to encourage some "innapropriate" response from me. My membership was terminated by them after I gave my phone number to someone. read more

I wasn't going to say anything bad about gymvmt but I feel after 7 years of belonging to this gym and being a loyal fun loving person and paying all my fees and having a trainer all those years, at the end I was treated like scum of the earth. I am also a senior citizen on a pension that really scrimped to be able to join this gym with a trainer and the money they swindled out of me is abhorrent and shameful. As a senior citizen I wanted to keep healthy and fit. The manager which I guess I can't name but her initials are CE should, in my opinion, be fired. She did not know how to handle my case (lack of experience, not good manager skills) and therefore went to the top and got me banned for life from the gym. I was in total shock. She treated me like a criminal. She actually said I would be escorted out if I even stepped in the gym. Wow! A 68 year old woman and I have never ever been treated this way. Shame on you Gymvt (or however you spell that. Hard to even pronounce this??). I went back to the gym after the covid epidemic and then I had a total knee replacement and finally went back and I wanted a trainer. Well the trainer they gave me was excellent but for some reason I didn't realize it was that costly and came out of my account biweekly not weekly. A lot of money. Ok so I thought I would suck it up for a couple of months. Then my trainer quit after a few sessions and I had around 8 more sessions that I paid for and never used. Ok. So then I got another trainer who also quit within weeks of me having him. So GYMVT kept taking money out of my account and I had no trainer. Plus, I had accumulated all those sessions and was not even being trained. We're talking a lot of money. Probably thousands. I emailed the manager and asked wtf was going on? Couldn't they contact me and tell me what was happening and freeze my account until things were sorted out. Tons of money coming out of my pension account and no trainer and no reasoning or explanation of what was happening. They even took money out for towels. I thought towels were part of the enormous amount of money I was paying. Wow talk about nickel and dimeing. So my beef is this. Please do not join this gym. Yes, every gym has you join because it's a money business but to keep taking so much money out of your account for no reason is baffling. And they will not tell you anything but will keep taking your money. I think they should be reported and I hope that manager is let go. I have never been so humiliated and taken advantage of in my life. So just saying BUYER BEWARE! This place is not worth it. I would give this place a zero star if I could. Very unprofessional. read more

I wanna cancel my gym membership because of a car accident happened in July. But the staffs suggested me to freeze the account instead, and told me my account would not get charged til March 2020. But it's not true! I found out my credit card got charged at the beginning of Nov 2019, and they said it's annual facility fee and that's non-refundable! I don't mind to pay the fee if I have been using the gym for a year or I am using it, but when I was told everything was taken care of and nothing would be charged until next March. This is not reasonable. So I asked for just cancelling my membership, I would pay for the penalty fee which is $99 plus tax. But they said on top of that, I need to give them 30 day notice which means I need to reactive my account and pay for a month more! So basically I am paying $200 for the cancellation while I am not able to use the gym! AND OMG , I just found out they charged me again today!!!! A biweekly membership fee!!! Which I was not supposed to pay for!!! Now I understand why people saying WH is the worst when comes to payments and endIng contracts! read more

Decent gym but horrible customer service. Been trying to cancel my membership for months and they had to "figure something out" and have been continuing to charge me. I no longer live in the city and they won't let me cancel my membership even if I pay the fee. Super frustrated and annoyed. read more

Manager William at north hill centre Gymvmt threatened me with court when I went into today to cancel l my membership due to medical/ family reasons. William said "we could take you to court for the remaining cost of your yearly membership but we are being good by charging you a $103 cancellation fee plus 1 month membership fees". Very rude and unnecessary power trip. I was not cancelling Frivolously and now I am worried they will take more than their due from my account as reviews show history of bad business y world health/ Gymvmt. I would not recommend this gym to anyone. There are better business gyms read more

Okay, I am not going to be so harsh. The fact is, I have a love/hate relationship with most gyms. This is no exception at World Health. This gym is pretty standard. Has everything you want. Cardio machines, weights, etc etc.. A plus is the 'Women Only' side. I have absolutely no qualms with working out co-ed, but you know, sometimes I just want to take my time at the weights or at the mats without some sweaty dude hovering over me waiting for me to be done. Plus, the 'Women only' area is less crowded! There are enough cardio machines so you dont have to wait. But the best part of World Health are the classes that are included with your membership. You can go to as many as you want, and there are all kinds of classes, ranging from kickboxing-style classes, spinning, zumba, etc etc. Love those classes. My personal favourites are Zumba, 'Kick', and ABSolution. Would I recommend this gym? Yes I definitely would. It has everything you need, and the membership costs are very reasonable. However, my advice would be, the personal training sessions are a rip-off. If you know a bit about training, don't waste your money with the personal trainers. 11/30 read more

You know how you're always afraid of being harassed by salespeople when you hit a department store? Well, that's how I always feel about talking to instructors in gyms. And that's why I'm afraid of going to the gym. So you can imagine my apprehension when I won a free two-week trial with an instructor. First of all, I would like to have a choice between a male and a female trainer, but I was not asked when I went. I would much rather have a woman, then an arrogant muscle-head who calls me sweetheart and love. Secondly, I thought I was going to have a pressure-free trial but the moment I walked in there the guy started trying to get me to buy more time. I think we talked about signing up for longer for almost an hour. He kept trying to push me to buy what he was selling before I even got to try to product. Not cool. And third of all: I was then called 3 - 4 times a week by this place for a couple of weeks. It got to the point where I recognized their number and knew not to answer. So, there are three, pretty big negatives about World Health Club in North Hill Mall. Three reasons that solidify the fact that I'm never, ever going back again. read more

There are things I love and things I dislike, but at the end of the day it's the gym I choose to go to. The main reason I go here is location. It's really close to my house and it's easy for me to get here. If I moved, I'd happily drop my membership for any other gym. What I like: Clean, quiet, albeit sterile atmosphere where I can do my own thing and easily block out everyone else around me. They've got a good amount of equipment and I can usually find a free weight (get it?) to keep me happy. There's a good mix in both age and body type of people there so it seems like it would be a pretty comfortable place. (So says the insanely extroverted, carefree 28 year old male writing this review.) The classes are awesome and they're included! It seems to be mostly women who attend, but it's 2014 people - drop the gym gender stereotypes and take a class that's out of your comfort zone!! All of them I've been to have been a total blast, lots of fun and an awesome workout. They're led by really friendly people who really seem to love what they do. Not all classes would be up your alley but I'd encourage people to get out of your comfort zone and try something new. They're really well put together. What I don't like: The super high pressure enrolment process. First off - Don't get a membership here unless you're getting some sort of deal. If they don't have any deals going on, wait a week. They're like The Brick of the fitness world. They'll set you up with a few free personal trainer sessions at the start. Take 'em or leave 'em. You probably won't gain much from these sessions unless you intend on hiring one of their trainers once you're done. It's basically just a high pressure sales pitch for personal training. They'll talk to you about the gym community and how supportive everyone is, but as soon as they know they're not making a sale, they'll never talk to you again. Just as well...Ignore all the sales rooms and go get your sweat on...It's a nice place to work out and it's priced competitively if it's convenient for you. read more

For a basement gym, decent layout and size, modern enough equipment, OK classes (in comparison to Les Mills). Problems: Management! Abrasive, inattentive and nonchalant. Customer centric is definitely a concept unknown to them. Billing! I have had immense billing issues with extremely long times for Resolution, coupled with managements attitude, I really don't know if I would return to this gym once my membership is up but the proximity to my home makes it the only viable option. read more

Joined a month ago and I have no issues with this gym, just a minor annoyance with the waste of space known as the Women Only section (or as I prefer to call it the section for Self-Conscious Women). The problem with this noble idea is that most women at this gym opt for the co-ed section which gets crowded during the weekday hours of 4:00-7:30pm. While waiting for a turn at one of the free weight benches I've seen as many as 3-4 girls occupy spots while the Women Only section sits mostly empty. Do away with restricted areas and open the entire gym for everyone. read more

This is a review of World Health Club in General - the company which has an office in Edgemont. The contract this review deals with came out of that office. That is the office with which I am required to deal in this sordid affair, and it is that office with which anyone so unfortunate as to sign up at North Hill World Health will have to deal when things go south - as they very likely will. The apple, so they say, does not fall far from the tree. My dealings with this company began with my being told an outright lie about their cancellation policy the day I signed up. This was the FIRST reason I feel committed to spending the time it takes to warn others about this business. The free training sessions - never delivered. Salt was rubbed in to this would by their repeatedly calling me to try and sell me some more. The calls stopped when my credit card number changed. Realizing from their computerized attendance system that I would probably try to cancel if the contacted me for a new CC number, they opted to send my account to collections instead. Then, once I was contacted by the collections people and tried to cancel, they told me the cancellation policy applied only to those whose accounts were in good standing. I paid the account in full to save my credit rating and then requested a refund for the portion of the contract I had no intention of ever using. Now, their cancellation policy reverted to what's written in a microscopic, light grey color on the back of their Bible-paper thin contract and which they distract you from looking at during the sign-up process by constantly waving a binder with "the contract" in it in front of your face. Check their better business bureau record. They maintain an A+ rating by always responding to customer complaints. That's all it takes. The most telling stat is this: Only 9/50 complaints featured over the past 12 months have been resolved to the complainants satisfaction. These people are in business to take your money and will say whatever it takes to get you to fork it over. Once they have it - you'll never get it back. And they're willing to play hardball. Trashing your credit rating means nothing to them as they proceed by any means to collect whatever they are able to convince, connive or trick you into granting them the barest legal right to. You've been warned. read more

I thought yay a free month of personalized training, workouts, and fun. Well for one, the closest establishment was way to far from my house. And it was an "elite membership" which, as a student is way too expensive. I thought there was a refund policy. THERE IS NO REFUND POLICY! Not only was I forced into paying the membership, but I couldn't even get nearly $70 back! Never qiéever listen to the receptionists. They only tell you a portion of the truth. As a student losing that much money is not worth it and I hope no one else goes here, you are probably getting ripped off of you do. read more

I've been a member at North Hill GYMVMT for about 10 years and I love it here. There is a great community of warm hearted people coming to the group classes and working out. We encourage each other because sometimes it's tough to keep fit. I have made so many friends here. The professional people who teach the classes really care about us. They make sure we work hard in spin, make zumba joyful, and carefully instruct us so we don't hurt ourselves doing weights. Joshua at the front desk is very kind and takes good care of us. The lady who sanitizes the place never seems to stop cleaning. Will, the manager is on top of things, helpful and keeps the place running smoothly. I can't say enough good things about this gym! read more

The company and managers are relentless. They have no care for any of their customers, all they care about is their bottom line. The equipment is so out-dated, and their trainers are absolutely terrible. I do not recommend this gym read more

If that is the case, I would like to know why this option was never offered. I have a WCB claim and multiple doctors notes stating my condition. The newly hired manager at the North Hill location just said "we have medically trained personal trainers" I explained I needed it on hold because of my not working due to my injury and could not afford the membership dues or the cancellation fee and I didn't want to cancel. To which he said " your financial issues are not my concern" They left me no choice but to get the cancellation fee amount or face lots of bank fees from them debiting my account. Then even after I paid for cancellation I still had to pay my next member due because I didn't have 30 days notice. If you look into my account you will see that I have only been a member for less than 2 months and even pre paid my first payment. I also referred 2 new members that even upgraded to the top package at your gym. The management could have handled this a lot better and at this point even if I came back after all this horrible treatment, I would not want to go to that location and it's the only one that suited my need as I work in that mall. You claim to be about a healthy lifestyle for your members but have no empathy for them if they get in a tight spot like " should I buy groceries this week or pay for the gym" that does not sound healthy to me in any way. If you truly want to resolve this issue, you should refund what I had to pay because of how I was treated. read more

I've held a membership at World Health for the last few years - going mainly to the North Hill location, but did a brief stint at Richmond. I go because it's the closest gym to where I live. A couple years ago they totally renovated the North Hill location, and it looks great (way newer than the Richmond one)! The machines are new, or are in great shape, the change rooms are clean and new, and the gym is large. I work out in the mornings when they open (5AM), and sometimes on the weekends. Unlike some folks on here, I've never had a problem getting the machine or weights I want - even on the weekends (a lot of people go to classes then). But then again, that's why I go at 5AM ;) The staff have always been really amazing, super friendly - and same with the people that go there too. Seems to be a lot of professionals keeping fit versus beefed up dudes grunting! I've never had an issue with billing - over the last few years my bi-weekly payment has only increased by a couple bucks, which seems reasonable considering the extensive renos they did. All in all, I really enjoy coming here! read more

We had a local three month fitness contest here through a radio station and you were required to go into a World Health to give your stats and get your pictures taken and we had until Feb 1, 2011 at 1159pm to upload them to the radio's website. I didnt realise that the actual deadlne was 9 hours before I went in to the Sunridge location (January 31), even though the website was still accepting stats AFTER I had visited the gym. It's obvious the staff at the gym was getting nothing for stats for this contest as they had no interest in me what so ever and just brushed me off with "your too late". So since they had a crappy attitude I didn't mention I was interested in a membership. World Fitness down the street was a bigger gym anyway and their attitude was a lot better so I signed up with a three year membership. I wrote World Health and told them about my experience and that I would never be interested in a membership with them, and that my word of mouth referrals will be going to World Fitness instead. Obvious World Health staff are commissioned based and they lost one with me....Maybe if I would have said, take my stats and I'll sign up that they would have had interest in me. Oh well, their loss. read more

Okay listen aside from the kind of, well, very high pressure sales tactics they used to get me in here, nothing they said was invalid and at the end of the day, they were mostly right about everything and I've been 100% happy with my experience. Every gym employs these same sales tactics so, at this point it's nothing new. And besides, if you didn't have someone telling you to get your butt to the gym you probably wouldn't go to start with. My story: I have a triple curve scoliosis in my spine. I've been living with back pain my whole adult life and it was starting to make me very miserable, chronic pain all the time. After chatting about this with my sales consultant they recommended Josh Deck as my personal trainer to address this issue and also my weight loss goals albeit they're the lesser of the two issues. I will say this, the small price I've paid to see him 12 times has resolved my daily back pain 100%. He's got me working hard but also being realistic about what I can manage in my day to day life and routine. It's been so helpful in fact I'm going to keep training with him for as long as I can. I cant say enough great things about Josh as a trainer but I am a special case, training may not be useful for everyone but certainly useful if you've got goals, timelines or a special case injury. The facility: has everything you need and the group classes are included in your very basic monthly membership and they have a very rich schedule to suit everyone's needs. Things are clean and there is always a cardio machine even at 5PM! ALSO - If you have kids, they have a day care facility right in the gym for a tiny little $4 fee for 2 hours. I came to this same Worldhealth in 2005 and left because at the time it was very male centric and desperately needed renos. Which now, the renos are great, layout is functional, they replace broken things quickly, change rooms are nice and honestly the staff know my name and are super helpful and friendly to me all the time. The price is competitive. The location is easy to get to. Free no hassle parking. All girls room which is nice for those awkward times. The demographic is also completely mixed in age, gender and body types. I'm happy and would recommend it to friends for sure :) read more

My daughter joined this gym a couple years ago and the person made a slip and said it was $35.95 a month, then once the contract was signed, my daughter was getting automatic withdrawals on her account for $39. bi-weekly. We were fine with that although it was a huge 'mistake' or intentional on the sales person's part. I believe it was intentional after all that has taken place since then. My daughter fell and dislocated her elbow and after months trying to get the account deferred, the gym finally agreed to "FREEZE" the account. There was a 1 year membership agreed to and now she is tied into it until December 24 2022. How is that freezing it for 1 year??? They make absolutely no sense at all. I phoned today and spoke to Sydney, and told her my name when I called. She insisted on calling me MAM really rudely. She kept snapping at me and all I did was ask her how they calculated this as my calculations for $39 for 1 year payments come to $936 and she is telling me that a 1 year payment with a discount for the year would be $1150. I also asked her if she knew what deferred payment meant, and she snapped NO I don't MAM, you tell me! I said to her that it would mean that the contract for 1 year would be the same, less the months that she had already paid, which were approximately 4 months, so it wouldn't even be 1 year and she kept yelling at me. I asked if I could say something or speak to a manager or have the manager's name and number and she yelled NO you can't and slammed the phone in my ear. This girl really needs to go to a 'customer service' course . Her mother clearly has not taught her how to have respect for anyone. I was being calm and courteous, and she was extremely rude. read more

It's a nice place, I really like the women only area in the back. Although it is one of the smaller locations I think you still find everything you need. Staff is friendly and helpful. The place is very clean. But I think that the costs for the membership are too high, at least for me as I usually don't attend the classes. read more

So far so good. I expected the cookie cutter type enrollment actions. I knew I wanted a gym with no contract..and it fit my price range. I laughed at the Bi-weekly BS...gives them an extra payment per yr...but what ever...the gym is clean..lots of options...lots of spaces...staff at front desk are awesome...friendly...they say hi and bye...change rooms are CLEAN...equipment is clean...floors are clean...everyone seems to wipe things. I hope to get back into shape....it's a means to an end...I will report back after a few months PS I got the cheapest deal and just as I was signing I was told my hours would be limited. No use during 3-8pm A little annoying but I can deal with that read more

My husband and I signed up at the North Hill World Health Gym for a couple of years. Here's the good, the bad, and the ugly. First, the sales pressure was intense! Thankfully, I'm a very strong person so I was able to cut him off after 15 minutes. On my first visit, I was given a free training session. My personal trainer, A, was young and didn't listen to what I was saying. Very insistent, too insistent, about wanting me to do things (lunges) that I didn't want to do (for my health reasons). Not listening to me at all. I found that very disrespectful. I love the fact that there is zumba and yoga included, but seriously, I stopped going to them because the room was over-crowded. There is a sign up sheet for 28 people, and that's supposed to be the MAX. However, there were always about 40 people in there which is completely ridiculous. I mean, if there's a max number, then stick to it, people! It's quite uncomfortable to hit or be hit with waving arms and legs. Put on more classes or build a bigger room!! I quit after a while and called again this morning to enquire about prices and guess what? Nobody knows anything until the consultants come in at 9:00 a.m. Why aren't the prices on the website?? Because we then wouldn't get to listen to an hour long spiel about the gym. read more

Pay attention to all the negative reviews and watch out for free passes. When you go into use it, expect to take a tour and listen to a high pressure sales pitch that tells you can try it for free. If you sign the contract, make sure you really watch your dates - there is a very short window to cancel and if you miss it, it costs about $200 to get out of it. read more

I'm in the process of moving back to Calgary and just wanted to check out World Health as I have a few friends who do classes there. I train regularly and have worked out and been apart of small independent gyms, 24 hour ones and bigger ones like spa lady and good life, so it's not like I don't know what to expect or anything like that. Prior to going in to WHC I went on line and signed up for their 7 day trial in hopes of being able to pop in and get a feel for the place and see if I liked it (I.e. Equipment, atmosphere, people, etc). The online 7 day trial did say I would have to meet with someone and take a tour of the gym, which I was prepared for. What I wasn't prepared for was having an hour and a half of my time wasted by some trainer (K) trying to sell me on WHC when I directly said (when I came in) that I was just shopping around for a gym and was hoping to work out and get a feel for the place. He just kept going on and on about all the great things about WHC (including that I have friends there). When I reminded him I just wanted to get in a workout and feel it out myself he told me that they work with the better business bureau and have won awards and they had already done the "shopping around" for me. When I told the guy I didn't bring any money or cards with me (left in the car), as I had forgotten a lock and didn't just want to leave them in a locker, he tried to persuade me to call my bank and that we could work with the bank to get everything preauthorized. At one point, I just asked K what the drop in fee was because I would've just paid it for him to stop talking and to workout. He told me it was $20!! Seriously? That's crazy! Good life, which is larger, has all the same stuff and more, doesn't bombard you with a hour and half spiel and massage chairs only charges $15. I eventually had to leave because I ran out of time and had another appointment I had to be at. Worst of all I never even got to workout which was the sole reason I went in there at all! I was so put off by the whole experience that I will definitely never be going back to a WHC. Positive note: The gym itself is decent and nice and I really would've liked to try it out. read more

So I originally joined WHC to workout at the Bay Club downtown. I "won" a free 3 month pass, and got suckered into a one year contract. I have since moved jobs, and changed clubs to North Hill (I was paying $20/month extra to workout downtown, and they charged me another fee to change my choice club - everywhere there is a fee). My one year is now up, I sent a note to the manager at this club and he sent me an email saying I could cancel at anytime now, with no fee all I had to do was fill out the form. I went to their website, found their handy form, and submitted it (knowing it took them a full 30 days to process...huh, it doesn't take them 30 days to TAKE your money). 2 days later I received an email from their team saying my membership is until January (nice, they ADDED 3 months to my membership to compensate for my free 3 month pass) and that I either had to suck it up and stay a member or pay $200 cancellation fee. I responded with a copy of the original email from their manager: I had IN WRITING proof that I was told no fee, could cancel at any time. Frustrated by the process, I took my rant to Twitter. I soon got a response, "Go talk to the manager." Why do I need to follow up on YOUR staff, when I have their word IN WRITING? I then got a private message saying "Maybe he didn't have your file up...head office has the last say." So does this mean that calling the manager is going to be frivolous? Is head office making the last call? Beyond my frustration on their inability to honor their staff's claims (this is an internal training issue, not a customer problem) is the state of the clubs. The convenience of the Bay Club cannot be beat, that's for sure. But the facility is old and dated...I had to pay extra to use bathrooms circa 1976, and showers with tiles and soap pumps falling off the walls. When I moved to Northhill, the gym was under renovations. During that time there was only 1 or 2 shower stalls available and the locker room was so small you often couldn't find a locker in "rush" hour. Now that the renos are coming to a close, no question it's a more pleasant place to be. Too bad their staff didn't get a makeover too. read more

I have recently moved to Calgary and didn't really had the time or money to go to the gym when I first arrived. The other day I decided to go check out a few gyms, get some prices, see the facilities and so on. World Health brings you in for a consultation when you sign up which I always find extremely uncomfortable because as a woman whenever I switch gyms I am usually paired up with a pushy muscle head for the sales pitch. Luckily I did my homework first. Before I the trainer/salesperson would go through the gym prices I had to sit through 2 hours of a sales pitch, goal brainstorming session and a tour. I should mention the gym is in good shape for being in a basement of a crappy mall. I liked all the equipment, they had everything there plus some and the class offerings were very good. It was the dirty, uncomfortable, skin crawl vibe I got from the trainer that made my decision not to come here so easy. At the start I was asked what my goals were, it was simple I'd like to feel good (which I do, when I work out regularly). That wasn't good enough for the trainer so I said well sure, I'd like to lose 10-15, build some stamina, tone and basically have something to do with my spare time - since I'm new here and don't have much to do. Instantly the trainor jumped on me and started getting on about how if I want results in weight loss I need to make more concrete goals. This totally threw me off, this is not why I came here at all and he had no place to start pushing me to lose weight. Finally after the trainer spent a good amount of time trying to knock me down to prove just how much I would benefit from coming to World Health (an award winning results based gym - which he said no less than 20 times) I finally got him to progress to membership prices. Here is where the real scary stuff started. He pretended to not know about the current promotion for no sign up fee and no contract, and then when I mentioned it he ignored the no contract and explained how I was getting a crazy deal not having to pay a sign up fee. Finally when I said I am pretty adamant about not being in a contract he said the membership would be $6 more per month but they had a 2 week comfort guarantee. First I would give him all my visa information and then I would come back and cancel if I didn't like the gym. Funny thing is that in the agreement it says nothing about a comfort fee, it was totally made up. Oh and there is a low low cancellation fee of $250 if you need to get out of your contract at any time. There is more but I'm tired of writing. Here is some membership info so you don't have to go through that 2 hr hell: -membership with 2 training sessions: $33 biweekly ($858/yr) -membership with 12 training sessions: $63 biweekly ($1638/yr) I don't remember the monthly with 24 training sessions - it was more, clearly. Also students get a discount of $3 per payment (yippee...) And if you get the no contract deal that is probably close to over now it's an extra $3 per payment and there is no student discount. Also don't take any comfort guarantee offer unless it is in writing... in the actual print on the contract they make you sign. read more

Worst gym I've been to manager wont even talk to me the assistant manager doesn't return calls worst management I've ever dealt with wouldn't recommend them to anyone they aren't cheaper then GoodLife I would suggest them to anyone but never this place where management isn't even a thing. read more

My wife and I recently moved to the area and we're looking for a new gym. I decided to check out WHC. Upon walking in I asked the guy (Jordan) working the front desk about the cost of a membership. He told me I had to fill out my contact contact information as a guest. I explained that I didn't want to work out that day and only wanted pricing information so I didn't feel it necessary to provide that info just to get membership information. He explained that neither he nor his colleague at the front desk had membership price information. I found it fascinating that nobody could tell me what the cost of the one service they provide was. I was asked to wait for a manager, as per Jordan, she was the only person in the building who knew the current pricing. After sitting there for 10 minutes I left. In summary, don't waste your time with this place. The staff were less than useless and I take serious issue with any establishment that has zero transparency in its pricing. PS if anyone can tell me the price of an annual membership, I would be in your debt. read more

I was a member with world health for almost 3 years and experienced very poor customer service. No one should sign up with this company because they have doubled charge me more than once and my friend. I have a cancellation done with the world health north hill mall and paid for all my fitness training, but I had left still 3 more and I lose it because they couldn't find any solution for me. I personally think world health is there just to take money from customers. I strongly don't recommend anyone sign up with this company. If you sign up I guaranteed you that they screw your credit card. read more

Perhaps, if the trainers spent more time actually training, instead of checking out women this place wouldn't be so bad. The people at the front desk are a little bit snarky, there is definitely a lot of ego packed into one tiny basement gym. Keep up the below average service. I am cancelling my membership, and going back to GoodLife. read more

I do not recommend this gym whatsoever. HIGH PRESSURE SALES with plenty of HIDDEN FEES and BAD CUSTOMER SERVICE. I went in to just try the gym out and was immediately pressured into signing up. I was only interested in joining for a month and the trainer that was trying to sell me assured me that he could have all the extra fees waved for me so that my month would cost only around $60-70. I gladly signed up to that offer (I should have gotten everything in writing but didn't think that would be necessary with such a large company.) Well low and behold, come pay time, they charge my Visa $144. Getting hold of anybody to solve this issue has been a nightmare. I have literally called 10 times and have spoken to various people about it (including the initial trainer who has always assured me that he would have this straightened out but never bothered to get around to doing it.) The facilities are good and I did have 2 sessions with another trainer that were good but I would not recommend this gym whatsoever. Do yourself a favor and join a gym that doesn't have to rely on hidden fees and high pressure sales to try to take people's money (Talisman Center and YMCA are much better.) read more

Dont want to tell the whole story cause firstly it doesnt worth it and secondly I have already wasted my time once by talking to the unprofessional management in this location. Instead of trying to trap more customers by offering contests or intense programs or leaving the room when we are not done yet with the excuse of another meeting, try to give more value to the customers. Just want to remind you for sure that the reason why in some rush hours you dont seem very busy or crowded is NOT having many equipment. Try not to be delusional and be realistic about it. It is for your poor, unprofessional management. read more

I joined this gym at the start of the new year (an odd time to sign up, I know) because of its location. Pros would definitely include cleanliness, space, and friendliness from the front desk staff who cheerfully greet you by name on arrival and politely call out farewells as you stumble past sweaty and moaning. The cost is reasonable and I would add my advice on waiting! New offers coming out all the time, so wait it out and see if theres a deal that suits your needs. I use the Kids Club services which has proven to be fantastic, although a bit high on the TV and screen time. Cant they get these kids doing baby yoga or jumping jacks? If I hear one more Frozen song..... :) There is lots of equipment available and a women's only section, which is a nice idea. I have attended most of the classes which are AWESOME and would agree with other reviewers that they are a major bonus that helps make up for other lacking areas. These would include the brutal inattention to the Ladies Only section which houses vintage equipment such as a treadmill that shudders violently and roars like an abused beast. Also fun is the outdated, super hard to press buttons that almost kill you when you are doing HIIT runs. Trying to come out of a max effort sprint also requires the ability to flail wildly with one arm while praying to Jesus the speed would decrease as you slam the button repeatedly. It provides much comic relief but not a lot in the way of a smooth workout. There are at least 20 nice, shiny new treadmills out in the co-ed section but clearly you are forced to choose between comfort and modesty. All in all, I feel like for what I pay, this gym offers basic means to getting and staying fit, and has enough pro's to offset the cons! read more

RIP OFF SALES TACTICS! I was told I could cancel anytime without penalty, and that's a lie-- I am stuck for one year. Worse yet-- they keep adding charges my son has incurred to my account. They lied and told me I was just signing his contract as a reference, but now they tell my I am the "account owner" and basically responsible for anything my adult son signs up for. When I have tried to resolve this with them they have been really RUDE and dismissive. WATCH OUT FOR THESE GUYS-- FRAUDULENT read more

I had an issue with my payment. They did a mistake with it. It seems that for three months I've been using their services without paying (and I don't know why as I gave my new credit card number and nobody never told me anything about it). And then, suddenly they don't allow me to use the facility. Both employees were very rude to me. I had changed already my membership to Edgemont, but I am so unhappy now that if it won't be for convenience I would never use their services again. read more

I feel like the reviews on here give a pretty good feel for the place. It's a nice place to work out, but I find the business model and staff a bit frustrating. The price for a membership isn't bad (about $55/month), but the process of getting one sucked. Basically, they used high-pressure sales tactics (this deal is going to run out soon!), and don't post their prices anywhere. If I have to go in and get a forty-five minute spiel about your business just to find out how much a membership costs, I don't really want to deal with you. Furthermore, the drop in fee is like $16. Obviously, it's so you buy a membership (four visits a month makes it worth it), but it would be cool to have a members discount so we could bring friends. I feel like I can't invite anyone to work out with me, including my wife, because it's so expensive. In fact, the first time I went there, it was with a friend, who used a "free" pass for me. The gym insisted that I take a full tour with a personal trainer. My friend was so annoyed they just paid the exorbitant drop-in fee so we could work out. If you can get past all the BS around membership fees and pricing, it's a pretty good place to work out. The trainers will sometimes chat with you, and a few (I won't name names because they might get in trouble for not charging me) will help you out if they see you struggling, or doing an exercise wrong. There are tons of treadmills, exercise bikes (both upright and reclined), and cross-trainers. Sadly, there are only two rowing machines and two stair climbers. The gym has plenty of free-weights, and triples or more of the common ones. Machines are a little lacking, but I think they compensate for that with all the classes that are included in your membership. The changing facilities are always squeaky clean, the showers are great (and individual, so you don't have to stare and be stared at by other naked people), and the steam room is nice too. If you just want a place to work out and be left alone, World Health probably isn't for you. Their business model seems to be largely based around pressuring you into personal training sessions, and it's reflected in a lot of the interactions. That said, the staff tend to be friendly (especially reception), and the place is clean. You don't often have to wait long for machines or weights, and the included classes are a big bonus. Get a week free trial online if you want to check it out. Just make sure to come early for your mandatory "tour". read more

This gym is terrible! I went with the intent of trying it out but they wouldn't let me try it out without a membership. They mad me sit through a 30 minute long presentation thing on how great it was and that I should get a trainer. I ended up signing up anyways and I wasn't too bad at first other than the annoying staff. Most of the staff look like they have no idea what is going on and were always flirting with the girls.The gym itself is pretty nice but does have a bad smell. After about a month I overheard some of the staff talking about wanting to see more hot girls with nice butts and canceled my membership right then.They charged me about $200 to cancel too, would not recommend. read more