disappointed in the service I received in-store today. A friend and I came across this great little…read moreshop while visiting town for a conference and purchased a necklace for $65, and a few other items. Before we left we realized the chain was too short and asked if they had alternate chains or a matching extender. They did not (totally fine) so we asked to return the item. The sales associate said they would only return for store credit even though we hadn't even left the store after the initial purchase before realizing the chain wouldn't work. We indicated we were from out of town and couldn't use a store credit but she wouldn't provide a refund and when I mentioned that was an odd policy considering we had the receipt and had just purchased she gave me a snotty look. So.... Great store, very disappointed with the return policy and service and will not encourage other conference goers to shop there.

I have a friend that purchased a beautiful purse, came home and all her stuff didn't fit…read moreunfortunately. She went to return it and they were rude and said she couldn't. (They never told her you couldn't return it) they didn't apologize and basically said you can have store credit don't know what to tell you. It's really sad that small business's aren't taking care of locals

I found them to be professional and helpful in resizing a few rings I had. Very reasonable pricing.read more

This is hands down the worst customer service I have ever encountered. The owner, an older lady,…read morewas beyond unprofessional. After I bought a ring from her, I came back after shopping around, and she refused to give me a proper refund--offering less than half the price. When I asked for a receipt, she outright denied it until I demanded it. I felt completely disrespected and discriminated against. I would strongly advise everyone to stay far away from this place. They do not deserve your business.

One of my favorite places to shop for beautiful jewelry. The people r so lovely and take great care…read moreof u . I suggest anyone to shop for all sorts of great items .

Stopped by Lizzy's today (a Saturday). Unique items rather than the stuff you see at Kay or Fred…read moreMeyer. Family owned business. Met the owners Jimmy & Karlee. Very friendly. They have some coins too. Apparently they have a mega store on the west side. Wenatchee location on the corner of Palouse & Mission, between Liberty movies and Liberty parking. Cleaned my wife's ring complimentary as well.

Bruce did a good job fixing my necklace. I docked one star because it took a few weeks for him to…read moredo a simple fix.

I know this is a little late, but on May 12th, 2018, my family and I were in Wenatchee (we are from…read moreSeattle WA) for my brother in laws wedding. The bride (who is also a great friend of mine) came to us crying because the diamond fell out of her ring ON HER WEDDING DAY, only a couple hours before the ceremony. I called around all of Wenatchee and Bruce was the only one to even answer the phone. I asked if it was possible that he could put the diamond back in, as it was her wedding day and she was in tears. His response was "can you bring it right now?" Are you kidding? That's amazing! Especially because by the time the ring got to him, it was outside his business hours. I'll never forget the kindness of him and that he was able to fix her ring and it looked just as beautiful. I'd recommend this place 10 times out of 10. Thank you so much!

Kayla (Assistant Manager) Kind of flakey and anxious, I came in to ask regarding my warranty, the…read moreonly thing she was quick to do was twitch and agressively accuse me of blaming the employee who helped me, all I said was I didn't know about the requirements, not slinging blame just that I forgot. She went into a tirade; "it's not cracked, it's fine, it's fine," her face wracked with the best forced smile she could muster. I went in not even knowing I even had a warranty, which I mentioned at the start, also explaining hey I need it done so I understand that I may end up having to pay for it :( The last 10 minutes was her berating me about how important claim tickets are that 'No exception will be allowed!' then proceeded to explain how they would make an exception. Why do businesses hire people like this? It's no wonder this store hasn't renovated in decades if they have to pay these overinflated egomaniacs who are coarse and seem to explode without warning. This was the kind of unique experience that drives customers away.

Do not buy your jewelry here, or get sucked into their fraudulent warranty. Terrible quality,…read morediamonds fell out less than a week after purchase. Their warranty system is joke, still had to pay for the replacement diamonds when it was supposed to have a lifetime warranty. Go anywhere but here!!!!

I want to buy everything in this store! Beautiful and unique pieces. Also, traditional pieces…read more Seasonal and everyday pieces. The staff are very helpful and courteous.

Barb and Terri were absolutely wonderful and so fun to be around on my most recent visit to this…read morestore! This place is just so neat and clean. Lots of merchandise to browse through. Definitely something for everyone in this store. Highly recommend!

Wow! What can I say. This Store is one of the best Kay's I've been too. The staff is extremely…read morefriendly and courteous. Kassondra was extremely helpful! She went above and beyond the call of duty to help me with my design. I am extremely pleased with my ring!

Just had the best experience at this kay jewelers. The staff was very friendly they helped me find…read morethe best gift for my dad!

Decent pricing I sometimes get lost in the clearance. The employees are nice. The store is clean,…read morenot dirty and pretty well organized overall.

The "stylist" I was scheduled with was 20 minutes behind schedule, I was told when I checked in…read morethat she would be right with me. This 100% worst haircut I have had in my life! My left side was 2" longer than the right and had areas that were so chopped up and uneven- A 10 year old could have done better. In addition, I had to sit and listen to the hairdressers gossip and complain about their co-workers. I spent 30.00 on a haircut and had to go to a stylist somewhere else to correct the mess. I can't believe this person can call herself a stylist. *note to stylists reading this- CHECK THROUGH YOUR WORK, THEN CHECK IT AGAIN!! I would give zero stars but the app forces me to leave one.