My elderly friend and myself were booked into this 4 star hotel for one night on the 15th…read moreSeptember. We have had to cancel because she now has cancer and will still be having chemotherapy in September. The hotel will not refund our one nights stay on these compassionate and health grounds. We cannot believe such a luxurious hotel can't afford to refund our money when they will already have probably rebooked our room to someone else. Kerrie-Ann Muller.

This was our first visit to Bordeux. The staff here provided the best service I've ever…read moreexperienced. Very elegant facility, easy to walk to most things we wanted to see. We'll definitely be back!

Lovely boutique hotel, close and a short walk to the city center…read more The hotel is located on a side street. It is quiet and gets AAAA+ rating for cleanliness. Our room was big with a very comfortable king size bed and the bathroom had nice amenities. The heated towel rack and fabulous rain shower made the bathroom luxurious, as did all of the Villeroy & Boch accessories. Staff was very helpful with restaurants, directions and even booked us on a wine tour. I highly recommend this hotel when in Bordeaux.

Beautiful, modern, and quaint lodging. The room and bathroom was spacious. The staff was very…read moreaccommodating and even went to the bakery to buy us fresh croissants for our breakfast. Highly recommend!

A friend and I spent two nights in Bordeaux. This hotel was in a perfect location. It was walking…read moredistance to many cafes and shops. The room was comfortable and had a nice coffee maker. The bathtub was really tall. I could barely climb in! The oddest thing was that there was a tiny window on the floor! You'd have to get on your knees to look outside! They have a huge lobby with lots of sofas and chairs. The front desk provided complimentary bottled water to us whenever we asked, which was a nice touch. I'd stay here again in a heartbeat if I'm lucky enough to visit Bordeaux again.

I am sitting here in the lobby, waiting on my husband to get the car close enough to load our…read moreluggage but the front desk REFUSES to provide driving directions and we are forced to make multiple trips that are a 10 min walk each way! This hotel is in a pedestrian location but there is car access. We were originally told we could get a code for the barrier but the front desk then says no but there is a side street that is open so we could get there.....and with heavy bags and cases of wine, it would have been *nice* to have the access that they claimed to provide on the hotels site Guess what - after 2 hours of getting diverted, it was hopeless so I asked the front desk if they could provide directions & she flat out said no This is the most awful service I have ever experienced! The room was pleasant enough but there were mosquitoes every night. One day we came back to find the windows had been left open! Toiletries were never replenished but all of this could have even been overlooked had it not been for this checkout experience

No information given until asked. See the pic of the iron and ironing board. Crack in the sink…read more Other room the telephone cable was disconnected and the kids didn't realise so couldn't contact them for their early morning call. Found out that breakfast was not included, as it happened, we couldn't wait. €17 per person seems quite excessive. Regarding the iron, fortunately, we had our own. Wrong advice about local restaurants. Told to travel into Bordeaux with a taxi price tag of €30, one way (no mention of the tram). Google helped with a streak house in walking distance. The bar area was unlit and mainly unstaffed. Tried my best with French and also used a translator. Just found it in unfriendly. Bear in mind that the restaurant isn't open at weekends. The public toilets on the ground floor had a terrible smell of urine. So strong, I couldn't use. Used the one for the disabled which was fine. Back to the room and the shower lacked a good pressure. Towels were flimsy. NOTE: These were allegedly executive rooms. Altogether, not good. I won't return.

I have spent many stays here and have never been disappointed. Not only all features are here but…read morethe staff is really nice. I recommend it strongly. Please note also that the Tram now can be taken 10min walking distance! This makes Bordeaux reachable within 25min or so

Loved my stay here!! The rooms are charming with OG tapestry dating way back. The service is top…read morenotch and the rooftop is epic. We didn't get chocolate at turndown which was the only first world problem

Location, location, location. Perfect spot for launching some sightseeing in Bordeaux. Lovely old…read morehotel, very accommodating and experienced staff. We stayed on the fourth floor, a very quiet room. Room was reasonably sized and had a few quirks often found in European hotels.. toilet room on one side of the room and the tub and sink room on the other side of our room. We liked the roof top bar and the morning breakfast buffet. Would absolutely stay here again.

We couldn't find anything in the core city center at a reasonanle price so we picked this and it…read moredid not disappoint. First off it's clean and not noisy (which you will notice most hotels located next to Rue saint Catherine are). It is only a 15 min walk to most primary areas (place da la Bourse, rue saint Catherine). We enjoyed our stay.

For a lower end hotel, the front desk was awesome and so very kind and accommodating…read more Food was great and us coming in with a huge group, they truly did whatever they could to assist even when our languages got in the way.

Nice budgeted Ibis Hotel right at the exit of the train station of St. Jean (Bordeaux)…read more You can feel safe in this area as this is the most common tourist area. The overall well priced room and the service is as good as the regular Ibis. This will be an equivalent to a "Hometsay Hotel" with the basics bed and shower TV and free Wifi. You will feel very good staying there. Recommended

We arrived on the 5th of August, 2022 switched from another hotel to the Ibis Budget Bordeaux Gare…read moreSaint Jean due to the a/c problem. To be careful, we talked with the booking agent who guaranteed with us that the hotel equipped with air-conditioning. The check-in process was ok and we came to our room that has 2 beds, 1 queen, and one single bed. Within 30' we came down to the receptionist desk to complaint that the room is too hot and the a/c is not working and we got the answer from the clerk..."all hotels in this area are like this, no a/c". So the booking agent, the online hotel's ad were stated that the hotel has a/c but in actuality it doesn't have any a/c at all. It's was a premeditated lie throughout the administrative process. The room was very small with no refrig., no desk, no space and doesn't smell clean. We got a fan from the front desk from the lobby which has a/c. The whole thing was a scam. We encountered tourists like us running around trying find a decent hotel with a/c...so pathetic. We stayed there for 2 days and left it on the 8th to go elsewhere. We will never again do any business with the "accor chain". Below is the address of this particular hotel..... 60 Rue Eugène Le Roy, Bordeaux, France It's not a good place to be trusted for your leisure stay.

Fantastic little hotel in Bordeaux centre. Amazing service and helpful staff from top to bottom…read more Great little touches such as a heated water bottle in your bed as the turndown service and breakfast in your room for 2 euros extra. They also have a great wine bar and tasting service with a comprehensive wine list including of course Bordeaux but also many burgundy choices. They also have a pillow menu with 5 different pillows. The staff were superb. They seemed willing to do anything to make our stay amazing.

This centuries-old building was renovated into its current use as a boutique hotel about 5 years…read moreago. Since then it has garnered the highest reviews amongst hotels in Bordeaux on TripAdvisor and the major travel sites. After staying there for several evenings, I'm honestly not sure why that is the case. It appears the hotel has about 25 rooms. On the positive side, the location is right where you want to be, there is a great wine bar that offers evening wine and cheese tastings with a very knowledgeable sommelier for a (hefty) price, and the energetic staff is wonderful and responsive. The downside is there's only so much you can do with a 250-300 year old space to retrofit it into a luxury hotel room that is worth anywhere near what they charge. It's not a bad place, per se, I just can't imagine how this earned its ranking as the "#2 place to stay in Bordeaux." OK place, pricey for what is delivered. Next visit to Bordeaux I'll mix it up and try somewhere different.