I have patronized this salon for quite a few years and have referred many people I know because of…read morehow great the service was. The experience I had today with a front desk staff member over the phone was extremely frustrating and left me feeling that they truly don't value their guests nor their patronage. Their lack of help, compassion, understanding or concern for their guests is nonexistent. Please don't waste your money here, they clearly don't value their guests.

The receptionist was very cold and unwelcoming. My 80 minute spa treatment was over in 55 minutes…read more The therapist wasn't ready. The product was cold when it was applied. Brrr!! Final straw. I really looked forward to the final application of lotion- it never happened. When I asked, she gave me a small bowl of lotion to use in the dressing room. For $160, it was a huge disappointment. To owner: preserve your investment--retrain receptionists and therapists.

I loved everything about my experience. The owner was friendly and explained everything about the…read moresalt room and her facility.

Enjoyed the experience. It was peaceful and serene. Clean area. Helpful staff. Clear pricing. Easy…read moreto schedule the room was spacious and the chairs were ok.

Front desk is terribly managed. Called 6 separate times over the span of 2 days, went to voicemail…read moreevery time. Left a voicemail and my call was never returned. Went ahead and booked online and when I showed up they didn't have my reservation. According to them their app "doesn't work great" and this happens a lot. Overall terrible service

I made an appointment for today and the massage therapist, Amy, who I scheduled with never showed…read moreup. I called to confirm this morning, they checked me in, and I waited over 20 minutes for her. I asked the front desk to cancel and they had no idea Amy wasn't there. I was offered no attempt to resolve the issue before I left.

First of all, this place is completely FLAKEY on appointments. Stylists call and cancel - who does…read morethat?? TWICE, TWICE in the SAME week I had my appointment canceled BY THEM. I've been trying to get my hair highlighted for THREE MONTHS and the girl who does it can't seem to understand what highlights are.....3 HOURS in the chair and my hair is the exact same color. Scheduled another appointment 3 weeks later and she cancels. Then the RE-SCHEDULED appt is canceled. RUN, DO NOT WALK away from this place

Saundra (at Centerville) is an incredibly talented / patient and kind esthetician…read more Had my first brow lamination and dermaplane facial... fantastic results.

I can't recommend this spa enough! Their deep tissue massages are truly the best I've ever had. The…read moretherapist is incredibly knowledgeable, professional, and skilled at finding and relieving muscle tension without making the experience uncomfortable. I left feeling completely refreshed, relaxed, and pain-free. I also get my eyelash fills here, and they are consistently flawless. The lash technician is an expert who takes the time to create a full, natural-looking set that lasts and always looks beautiful. The attention to detail and precision are unmatched. The entire staff is friendly, welcoming, and highly professional, and the spa is clean, relaxing, and inviting. If you're looking for expert therapists who genuinely care about providing exceptional service, this is the place to go. I always leave feeling pampered and looking my best! I have going to this location for 3 years and I make my appointment online with ease.

I booked a Swedish massage. I told her medium to light pressure and had to tell her to stop 4…read moretimes as she was causing me to have muscle spasms. It was painful and I told her. When she asked me to turn over, I couldn't understand her so I asked her if she wanted me to turn over and she gave me an attitude. When she was done she just left. I gave her a tip but probably shouldn't have. The ceiling looked nasty and the massage room was cold. No warm blanket and no bolster for the ankle or knees.

I booked a deep tissue massage with Amanda, but unfortunately the experience did not match what I…read morerequested. The massage pressure was very light the entire time. About halfway through the session, I politely asked if she could apply more pressure. She acknowledged the request and said "ok," but the pressure remained the same for the rest of the appointment. When you book a deep tissue massage, you expect noticeably firmer pressure, and that simply didn't happen. Unfortunately, the session ended up feeling like a waste of both time and money.

I had previously rated 5 stars. Mike is the best therapist I have massage me. Now I am dropping my…read morerating to 1 star, if I could leave less I certainly would. Very dissatisfied with the recent lack of customer service. This company is not worth signing with. My massage was shorted 30 minutes. When I called to fix the situation the receptionist repeatedly told me how wrong I was. I did not enjoy that at all. I'm pretty sure this is the second time this has happened where time was stolen from my massage. I asked to speak to a manager, none available. I was told I would receive a phone call within 48 ; no phone call back. I called the next day to speak to a manager, no manager available. Doesn't seem like there is even a supervisor on Staff. Finally received a phone call from a manager and I had to return their call a few days later I explained the situation and was offered to come back get the 30 minutes I had already paid. Just to get my own service that I paid I would have to drive 30 minutes there. The manager said there was all kinds of "computer glitches" that day. Absolute minimum as far as resolution. It took me 5+ phone calls just to get them to take me seriously. I decided to cancel my membership I've had for 5 years, once again I called and talked to the receptionist. Didn't seem concerned with the issue one bit, zero care for the customer. I was told I would get an email immediately to cancel my member, no email several days later. I just want to cancel my membership and not continue for this company to steal from me and cause me this much stress. This company is in the business of making money not hospitality. The staff seems inadequate to deal with problems. I searched for corporate phone number or email, found none. There has to be someone within the organization than can fix customer service issues. Do not sign their contract. There are plenty of other spas that will treat you better

I found this place on Yelp so it's only right that I review my experience…read more I was a first timer Brazilian and had no idea what I was doing. Alex was highly recommended on here so I made an appointment with her. Everyone I talked to really hyped up the pain of a first time Brazilian, so naturally I was terrified. Immediately, Alex made me feel comfortable and put me at ease. She gave me clear instructions on what to do ad made conversation the whole time. It was not awkward at any moment and, surprise, barely even hurt! Alex explained that the hard wax used at Affinity is less painful and shows better results than strip wax. I can now say this is something I plan to continue all summer long. It's so convenient not having to worry about shaving "down there", and even better knowing I have a person to go to who is amazing at her job. Affinity is a little pricey ($67 for the wax plus 20% tip) but it's completely worth it to me.

I've been coming here since I moved to Dayton for Sandra's services. She ALWAYS makes me feel right…read moreat home and I find ourselves chatting like old friends throughout my entire service(s). She's unlike any other esthetician I've had and I am truly grateful for her!

This was my first experience with a new stylist and I love my new cut. She actually enhanced the…read morecurls, that weren't prevalent in the last cuts I had. Also the new product she recommended, hydrated my hair and makes it feel so soft. Colleen is outstanding and does an excellent job listening to your requests and finding a cut that meets you style. She is a gem!

I would go there just for the head massages that comes with your hair wash and shampoo!! Kayla is…read moreabsolutely awesome and relaxes me so much that I need a blanket and pillow. Colleen is fantastic and takes the times to consult with you each and every time rather than saying "according to our records this is what you had last time, want the same"? This is definitely not like other spas and her attention to detail, myriad of services, and the positive energy from 252 and it's staff will bring you back for more. Visit 252 and you'll never want to leave!!

Booked online, payment processed and appointment confirmed. Received a call that because of…read moretechnical issues the time slot selected is no longer available (double booked) asked to pick another time. Other time slots were not suitable and my credit card was still charged. Refused a refund because of their error. Poor customer service, would not recommend.

I have a monthly massage membership and I love it so much! The convenience of booking an…read moreappointment with the massage therapist and the help from the incredible staff is awesome!!! This is truly therapeutic and relaxing and I look forward to this every month! Truly worth every penny!