6/14/2026 Sunday, Michigan Ave H&M flagship store. I had some returns, arrived with several customers waiting in front of the store to open. They opened 3 min after posted time. Staff: unfriendly, bureaucratic practices in place ("go to customer services") just to make you wait in another line. Simple return was not so simple. Two ladies working in sync (same attitude), one barely speaks English. What to expect, one could say? It's Chicago, another store will be closing soon. Who would like to deal with such an attitude, rudeness, unprofessional approach on Sunday? Do not visit this store, it's horrible, right from the late opening. read more

You can't go to the mall and not stop by H&M! Well this particular day they had a sale due to the holiday. This was a greats sale. There were so many sale racks with great quality clothing. The value of the clothes were great. Event those that were regular priced. That's my type of party!! Walking in I was greeted and asked if I needed any help. That I can appreciate. Good customer service goes a long way. The store was clean and everything was organized. And the best part was that the line wasn't too and it moved fast. I can't wait to go back and do more shopping! read more

H&M isn't my cup of tea, but my Gen Z kids love it. The clothes aren't high quality, they lack originality, they fit horribly and aren't made to last. It's all fast fashion. You're going to wear this stuff for a season or two and then move onto the next trend. But it's cheap. If that's how you roll, this place is for you. For the amount of tourists who shop this Mag Mile store, it's shocking how friendly the staff always seem to be. You'd also think with the sheer volume of customers that it looks like a yard sale, but they keep it pretty organized. If you're driving, the closest garage is behind H&M at Michigan and Pearson. At $35 for a few hrs, it's really not horribly priced. -I mean all things considering. The closest L station is the red line at Chicago and State. It's about a 5 block walk. read more

Store has a large selection. Checking out can take some time and more cashiers are needed.

Definitely my favorite H&M to check out as it is right in the heart of downtown. Love the ambiance, music and location. Easy to navigate. I just don't like that there is never anyone available to help and the insanely long lines. The quality of their clothing is hella awesome. Great place to shop if you're into an edgy look. I am yet to be disappointed by any item I have both at this location. read more

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This is a huge H&M with lots of floors. The store was super clean and organized. The staff was really friendly and helpful. They had some great deals when we went. I will definitely be back. read more

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The manager Chris made this the very best shopping experience that it could have possibly been. I appreciate his attention to detail and willingness to go out of the way to provide excellent customer service. Looking forward to patronizing this establishment again! Thanks Chris! read more

It clearly shows that company does not care for their employees, because non of them care! Everyone there walking around like they are high, Cashier did not ask tor my info so I can get points for my purchase , once I reminded him , he gave me all of these steps I must do in order to retrieve the points . Don't understand why in 2020 a simple phone number does not do the justice , like it's done in all Nordstrom stores. At the end of the day you get what you pay for and read more

H&M - Date of my visit - Men's Clothing Near Me - Chicago, Illinois

I don't really like this store and a brand in general. The clothes quality is low. Also it is hard to find something really nice there. read more

H&M - Men's Clothing Near Me - Chicago, Illinois

The reason why we went to this shop was because they had the H&M home collection and we're severely interested in that. So we make a bee line for the top floor to check out their house pieces. It figures, they do need to evolve as well. H&M shoppers are growing up, they're starting to rent apartments and buy houses. You know, grown up stuff. So it just makes sense to sell grown up things. The over all shopping experience would've been great. That's if the check out wasn't so "RATCHET". I used my "Samsung Pay" to pay for my throw pillow covers. Her exact words were. "If you're gonna use credit, im gonna need to see your credit card and an ID." I replied, "I don't think I could do that since I just paid with my phone." She insisted I give an ID and a credit card. So I gave her my phone with the card used and my ID. She then was like, "I can't see your name on that phone credit card. You're gonna have to show me something with your name on it." I grabbed my Hilton Credit card which is my back up credit card. It's not even the same credit card used to purchase the items. That totally satisfied this associates ratchetness and gave me my receipt for my puchases. This was highly uncescessary, her attitude and her ignorance was very frustrating. I was very very close to asking for a manager, but I'm not that type. Please have your associates trained in new technology that you guys currently have. I would hate for someone to go through what I went through. Specially the fact that she spoke loud enough for everybody to hear. It's quite embarassing for the store she clearly represents. read more

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Horrible planning - you have 4 floors and only open the registers on the main floor with not enough associates ringing so lines are horrible for no reason. Well the reason is bad management read more

They are so rude here they close the doors before time they don't care there's no one to report to management did not care. No one cares. They left the sensor on my son's outfit. It was their fault that I had to come back. It's still made it back. A few minutes before they closed and security would not allow me in. She would not even allow me to explain. They are so rude, rude rude, rude when I try to call and make a complaint no one care to hear me so this is a store I, in my whole entire family will no longer shop at please stand clear and it didn't just happen to the store on Michigan Avenue and also happened to me on Roosevelt as well so, after this being the second time, they forgot to remove the sensor, or I tried to return some thing, and they were being very rude for no reason if they're gonna hire rude people to run their route store I just can't no longer shop here I'm out read more

Great $ value, but the store experience features a miserable hour line of 50 people and just 2 lovely, but overworked cashiers. 2 of 6 checkout stations on the first floor are in operation and the manager doesn't open an additional register when asked by several shoppers. Second-floor registers are completely closed. If you want to waste a full hour of your time in line with other suffering customers this is the jam. Poor management. read more

0 stars for customer service...because what customer service? But 3 stars for the fact that they have the home collection here! Today we spent a family afternoon taking our kiddos around Michigan Avenue to do a bit of shopping. We stopped in to H&M to purchase a couple of jackets for our boys. It was super quiet in there (and I know how crazy this place can get), and yet getting any service was like pulling teeth. First off, we saw a jacket we liked and asked one of the associates if it was possible for him to check around to see if they had a bigger size in any of the locations. He said they don't do that and suggested we download the app and figure it out from there (ummm...we've done that before). Then, I went to hang something up on their wall rack, and the entire rack fell down with a bunch of jackets. I found a sales assistant to let her know what happened. She seemed annoyed and tried to be as nice as possible. I even offered to assist her, but she didn't want my help. Okay, the good. I was super excited to see the home collection live and in person, because I had only seen it online. Some of the collection felt like a mix of Crate & Barrel, Target, and The Home Store. I loved the bedding/bath options. The linen sheets seemed really fresh and springy, and they had some soft fluffy towels and fabulous throws. I did see some blankets on a rack that were super thin and didn't seem very soft. My top favorite items were the linen bathrobes in soft muted colors, and the Mr. and Mrs. glasses for the spa bathroom. Ooh, wait, the stuff for kids bed and bath was super cute too. I still love the many levels of clothing options at H&M, and you can always find a great deal for a last minute fun dress. Yes, even though the service sucked, I would still shop here for me and my kiddos. It's hard to pass up a clothing store packed with a boat load of merchandise for a great bargain. read more

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H&M has closed their public restroom. H&M clerk said to go to Water Tower for a restroom. Don't understand why H&M are sending customers away? Aren't brick 'n mortar stores feeling the pain of online shopping? Why not use a keypad security entry to discourage whomever they are trying to discourage? Hoping that H&M can find a solution - the store is huge so it takes time to shop - please consider returning the restroom amenity. read more

There was 15 minutes left before close but They didn't let me try clothes on as they already closed the fitting rooms. So I left the clothes on a table by the cashier. The cashier yelled at me to give her the clothes. She then said " I'm not your dog". I reported her to the manager. Her comments were unnecessary. Super poor attitude and behavior towards clients. read more

My boyfriend and I come to this location all the time and the staff is always great. The store is always clean and coming from retail myself this is one of the only companies left with integrity. Today we needed to do an exchange and customer service made it a bit difficult but the manager Thomas from store 60, helped us and made it a seamless transaction. We need more managers like Thomas in the retail world lol. Thank you again!!! Justine read more

You would think that a retailer as successful as H&M would hire associates who can get something done for their customers without huff and puffs. This isn't the case. I called this Michigan Ave location twice about an item on hold. TWICE I have received nothing but a bad attitude and response from workers who obviously despise being at work. Trying to give the benefit of doubt, I thought maybe, just maybe, this would be different once I'm in store as they might currently be busy? I arrive in store and it's the same results: a bad attitude and poor customer service. I don't mind shopping other places. read more

H&M always has little hidden Pug gems from time to time. I found the cutest Pug sweatshirt here to rep my Pug babies. It's also a good place to find nice dress shirts if you don't want to blow the budget on office gear. read more

Well, all is right again once I visit a city with an H&M. Pssssst, H&M HQ...Kansas City is ready for you. Sure, a lot of it is overpriced, horribly made clothing and, yes, I feel guilty thinking about how stores like this are making the whole "Made in the USA" Union Label a thing of the past (side note: there is an excellent guilt-inducing documentary about this called, "Schmatta: From Rags to Riches to Rags). My intentions are pure, though. I try to shop H&M only for sales (they can be remarkable). But, it's true, I have been know to be swayed by, say, the Sonia Rykiel lingerie collection as soon as it came out in December (the clothing collection that came out last month, OTOH is dreadfully garish. The lingerie line, which is now *SOB* marked down 75%, is beautiful. Think JPG merged with burly q style bras, garter belts and slips and robes, in colors like pale pink and black. Are you le sighing with me? It's no use, though. The line is defunct. You're SOL unless you can fit into one of the size 32 As that are left). Sometimes, if you really look, you'll find a gem. About 5 years ago, I found my very favorite wool 40s style blazer that has fabric covered buttons that curve up in an asymmetrical line (I am more than slightly obsessed with asymmetrical buttons). I bought it in two colors, army green and black, and both were marked down from $65 to $35. And I still wear them religiously. This past January, I found two vintage style cropped angora sweaters, one in black and one in gray and marked down from $30 to $15 (although cheap angora is probably ready for the garbage at the end of the season). Speaking of "ready for the garbage," it's probably not news to you, but one H&M in Manhattan was caught throwing away clothing that didn't sell. This was a major "shame on you," and I believe they corrected that "practice" (that their HQ said was an exception, not the norm, but I'm not buying it. There is just SO MUCH crap, some of it truly hideous. Who the hell is gonna buy all those pairs of silver MC Hammer Pants, pray tell?) You're probably wondering, is this REALLY a 4-star review? Yes, it is. Besides the guest designers, besides the extreme markdowns, I do pick up my staples for cheap here (wool blend tights, cotton wifebeaters, leggings, accessories) when I'm visiting back home. It's also a 4-star review, because I found a really freaking AWESOME race car jacket in the little boys department and no, it's not for me (though I was tempted to see if I could fit in a size large, I ain't gonna lie). The 4-stars is also because I noticed a major difference in customer service here in Chicago as opposed to that in New York City, where I have been going since it opened in uh, 2000. In Chicago, the staff will actually *gasp* greet you and help you if you need it. They don't snarl at you in the fitting room, either. It's enough to make me consider holding off all my H&M trips until I come back to Chicago. That is, until Kansas City gets one of their own. read more

Never thought I would come to this day of writing a Yelp review on an establishment, but here I am. The H&M on Michigan has far the worst customer service I have ever encountered. The staff is extremely rude. They look at you as if you are stupid and are very dismissive. If I had a question it was as if I was bothering them, and left a terrible taste in my mouth. read more

These euro skinnies got rid of all sizes over 14, so if you are NORMAL size, you can only really get tanks and sox here, ..... I do, however love getting cheap gift clothing for friends and I do buy my son's clothes here. Cheap, hip, local. read more

Signs are extremely misleading. Says in miniature fine print on sign that the sales start at that price. Signs are all over store. Didn't realize how much I'd be spending until I got to the register and even employees agreed how misleading it was. read more

H&M - Men's Clothing Near Me - Chicago, Illinois

Rude and pushy staff member on the second floor. The store closes at 6pm yet they blocked off the second floor 20 min early and said they were closing and only the 1st floor was open. Having worked multiple retail jobs myself, This is not how retail works. Do better H&M. read more

I love H & M. Their clothes are VERY affordable, decent quality, and pretty trendy. This particular store is huge, with both the 2nd and 3rd floors with clothes for men. The clothes fit a bit tight, but they do carry XL so I do have stuff to wear. I am extremely sad there are no stores in Houston, and there is no online sales dept. read more

The lines in this store drive me crraaazzzzyyyy, but I decided to brave them because I heard H&M had a maternity section. Whoo hoo! The maternity section didn't turn out to be much to whoo hoo about because it was incredible small. It's located in the back near the baby clothes if you're looking for it. I did find a somewhat cute, inexpensive black dress, but not sure it was worth waiting 30 min for a fitting room and then another 20 min at the cash register. If you don't mind lines and searching thru many racks of clothing you may just find a few gems at H&M, but I think I'm going to go back to avoiding it. read more

OMG!!!... I freaking love this store it's absolutely my favorite, overall. This store has pretty much everything from casual to business trends, at extremely affordable prices. Unlike other competitive stores, I've realized that H & M's fashion trends are up to style all the time. Even though it's a three story massive building with items mostly for girls and children (again, like most fashion stores.) I could stay here for hours, even on extremely packed weekends. read more

H&M - 10-10-10 - Men's Clothing Near Me - Chicago, Illinois

This is a flagship H&m with 3 or 4 different levels and many different departments. This H&M offers their premium clothing line and home goods. I've been to this store many times, on weekends it can be very hectic. If you go during the week, the store is empty and clean! Fun store with good deals :) read more

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Store Review: Hip clothing store, deja vu! Call me old, call me square I just haven't found clothes that I find good looking at H/M, however don't base your opinion of this store on me. The clothing here is stylish with above average. If you are trying to find something to wear for a night out on the town, this is the place to go. Service is quick, and staff appears friendly. Pros- trendy clothes, wide selection Cons- not for me! Hidden deals- Check out the end of season sale, your best bang for your buck... however your clothes might not be so trendy read more

This complex of shops (featuring H & M) on Michigan Avenue was designed by noted architect Lucien Lagrange. The building looks like it would fit in very stylistically on the chic boulevards of Paris, although this version looks a bit more like a stage set or one of those copycat buildings in Las Vegas. The clock on the central roof is its nicest feature, and you can't blame the architect for incorporating large picture windows to showcase the trendy merchandise of H & M. read more

H&M - H & M - Men's Clothing Near Me - Chicago, Illinois

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I have mixed bag of feelings for this trendy store.Couple of things at this store are very reasonable in terms of price and are trendy too. But lot of stuff is not worth spending the money. One has to really see if the stuff is really worth the cost.There is a special reason why I like this store, this is probably the only place where I get shirts the size which i wear.Otherwise I always have to struggle for my size at other stores. H&M is also good for grabbing trendy boxers, socks and leather accessories. Overall a nice place to shop. read more

I always like going into this store because they always have nice offerings. This location is huge, so it's easy to find yourself spending at least an hour inside. I think they have gotten better about being more organized and taking care of misplaced clothes. One thing I don't like about H&M is their bras. Maybe the quality has changed but after a week, the underwire in my bra came out. If you're not a girl, then you can't understand how annoying and bothersome it can be to have a piece of metal poking into your chest every time you breathe. read more

Cool store for trendy clothes. Great sweaters and shirts. It's a "hit or miss" for clothing. Occasionally, the dressing rooms will get backed up so plan ahead. Always plan to stand in line when you are checking out. Sometimes, it just not enough cashiers or at times a lot of shoppers and at times both. I will continue to check this store out. read more

A person I knew was working there as a seasonal position. They were constantly being scheduled on top of her school hours. They would constantly mess up their schedule and they would go a whole week without working. They would tell the managers that they couldn't work those days and The managers would always tell them "we'll fix it" but they never did. They gave them the availability since she first started and they never could manage. If I could give this place negative stars, I would. The managers claimed that their mess up and scheduling them on their school days, were considered call offs, which lead to "cutting ties" with them. Basically if you're a college student, DO NOT WORK HERE!! Managers here aren't trained enough, especially to mess up scheduling the entire time while they worked. Don't come here. I've also had a poor experience while purchasing my items. They were just giving me a rude tone while purchasing my clothes. read more

I went to the Michigan avenue location in Chicago which opens at 11am. . At 11:30 am they told me I could not use the cordoned off dressing rooms until noon because they had no staff to monitor them. They nevertheless welcomed me to wait in the extremely long check out line to purchase the mountain of items I had amassed, try them on at home, and then return what I didn't want. NO THANKS! I walked out. This store feels like it's going out of business and I noticed that the Northbrook store is permanently closed. Boo. read more

Note to self: Do not go on weekends. This mama don't do extra drama. I haven't been here in the longest time but I'm a good friend and tagged along with my friend after lunch. I've been here during the week days and duh, so much better, a lot less crowded and annoying. But God Damn, I've never ventured out around here during the weekends and it was crowded and hot as fuck. After following my friend around I finally decided to make some eye contact with some clothes out of boredom and found a cute black skirt that's work appropriate. I win. Moral of the story is dudes, is that there's a lot of great finds here even if you try and resist. read more

1. I ONLY shop here on weekdays in the middle of the day. 2. Don't shop here for clothes that you expect to last. This is a great place to go for single season, fashionable items. In our world of mass consumerism, this means this is 3-6 months before you toss it in the trash (or better yet, donate). I have a few cute fall coats from here. When I need a signature piece to make an old outfit new, this place is great. WARNING: THIS PLACE IS MEAN TO CHICKS WITH TITS. This means that sometimes you need to go 2-4 sizes up to get a dress or top that will fit your bewbies (and hence be baggy elsewhere). Do what I do... get a sexy bra that you don't mind showing off and unbutton those puppies and let them BREATHE!!! (so you can tell, I wouldn't suggest stuff here for a serious office meeting, well not unless you're working on a promotion. ;) ) read more

They sell clothes, shoes, and accessories not much else I can say. I didn't realize I was addicted to this place until I found myself shopping in one in Florence and London and then when I got back to 'the states', I was at it again at this one on Michigan Ave. So it's an international love affair. read more

A doll of a cashier asked me if I am a student. Take a long hard suck off that one, Benjamin Button. read more

i like to think it stands for "Hit & Miss," sometimes you find so much, sometimes it's a joke. Trendy stuff at cheap prices, but be warned: - the place is almost always PACKED... with tourists and 'tweens. - the employees are rude. Can you blame them? They're not old enough to get into a bar yet, AND some hairstylist RUINED their perfectly punked mullet!!! - dressing room line is atrocious. Just have a friend stand watch while you try things on between racks. - Messy, messy. With all the deals, this place gets ransacked. read more