I used to love Dina. I've been going to her since 2010. Back then, you'd be able to walk in and get…read moreyour taxes done. As the years have gone by, she's grown through word of mouth and for the last few years you had to wait outside for hours just to get in and then sit for hours more on top of that waiting for your number to be called. It's not unusual to get there at 6am and leave at 3pm. About a year or two ago she implemented a new rule that you had to be one of the first 25 in line. So if you get all the way there at 6am and there are already 25 people in line, you're SOL. This happened to me once. At this point, I should've stopped coming. But she always got me an amazing return so I continued. Last year, she told me she was going to submit my return. For a month and a half I didn't receive anything so I checked with the IRS and they had NO RECORD OF MY TAXES. I text Dina asking about it. No response. 2 weeks later I check in again to which she simply responds, "Will be back on Monday." Monday comes and goes. No response. I check in again. I'm pregnant and due any day and at this point just want some kind of resolution. Plus I'd received another letter from the IRS. Dina doesn't respond. 4 days later I check in AGAIN. She doesn't respond for days. At this point I'm in the hospital because I had my baby, which I warned her was about to happen. In September, I had a question about how to change my taxes since I had a baby to which she answers immediately and cordially. I was considering going to someone new but after she was nice, decided to let it go. WRONG DECISION. It's tax time again and I called to see if I could make an appointment instead of wait in line because there's no way I can bring my 7 month old all the way downtown at 5am and wait for hours. I was told they have appointments now. Yay! So I confirm for March 21st. I should've known things would go wrong when I asked if it was for 10:30 and the response was "thank you." Um, ok. The next day I heard there was going to be a bad snowstorm so I text asking if they'd be open. No response. I try calling. No answer. The day of my appointment I text again. No response. I call and call. No one answers. I didn't want to risk losing out on my appointment so I rush to drop my daughter at daycare and go all the way down in the storm. I get to the office and it's dark with a closed sign on the door. I text that I'm there. I explain I took the day off of work and need to know if she is coming. No one ever answers me. I wait at a coffee shop just in case. Silence. TL;DR: Don't go here. Dina doesn't care about her customers.

Dina has been my tax preparer for many, many years. Not any more. Stay away...major problems with…read morethe IRS!...

What can I say about this JH location and its owner/operator Kiki F. Ive been coming to Kiki since…read moreI lived in Astoria back in 2000 and she has been preparing my taxes since. She understands tax law to the letter and will make sure you stay happy with your refund and in Uncle Sam's good graces. Ive referred several friends and family to Kiki's team and they were all extremely happy.

Highly recommend working with Pavel! He is definitely a pro and always has knowledgeable answers to…read moreall our questions. Super kind and friendly as well! This was our second year working with him (we just moved to the area last year) and we will continue returning.

Amanda at the front desk is absolutely fabulous I love how helpful and quick they are at responding…read moreto my calls and needs. I've been working with Paul in amending my business taxes and this man is literally god sent. I couldn't recommend them enough !!!!! Thank you so much guys

I had a good experience one year filing with them. This year I called and asked about the process…read moreto work with them and was informed they only do taxes online now. Thats fine, but the reason for the 1 star review is that the receptionist hung up on me without saying thank you or good bye. I said I prefer to come into the office and she said she would check to see if that is possible and put me on a brief hold and when she came back on the line she said: "We won't be able to do that." And then just hung up immediately. No closing salutation, nothing. I don't think I am being very picky about etiquette to say hanging up on a customer is beyond rude and unprofessional.

In April 2024, the NYS Department of Taxation sent a request for documentation regarding the Right…read moreof Return Credit. I provided this to you, yet you failed to respond. As a result, in July 2024 NYS disallowed the credit and placed me in collections. I have since met with you five times in your Jefferson Valley office. Each time you acknowledged the issue, but no corrective action was taken. Because of this, I now owe $490 in tax, penalties, and interest--a liability created solely by your inaction. R&G Brenner's own RGB Shield Accuracy Protection Guarantee states: "If you ever receive a letter from a taxing authority disputing a tax position, we'll help you rectify it. And if you are charged any penalties or interest as a result of an error we made, you're covered up to $2,000." My situation clearly falls within this guarantee: * I hired R&G Brenner for a paid, current-year return. * Your error caused the liability. * The amount owed ($490) is well under the $2,000 coverage. I am demanding that R&G Brenner immediately: 1. Assume responsibility for the $490 liability. 2. Submit a corrected filing to NYS to resolve the matter. 3. Provide written confirmation within 10 business days. If this is not resolved, I will escalate to the NYS Attorney General, Division of Consumer Protection, IRS Office of Professional Responsibility, and Westchester County Consumer Protection, and I am prepared to pursue civil action. This is how a simple transaction has been addressed.

We've always gone to another R&G Brenner location and LOVED our tax preparer. Unfortunately she is…read moreno longer there so we had to look for another location and came to Bethpage because we saw great reviews. Terrible experience there. We felt like our requests were not being respected and we were pressured to file one way because the preparer didn't want to spend more time figuring out the numbers for both married filing single and married filing separate. He literally sighed and said "thats going to take a loong time" and then proceeded to still not do what we asked, despite us asking multiple times. Spoke with Dan the second time and he was able to check both amounts within MINUTES with a click of a button. Customer service reached out and assured me that my amendment would be taken care of. However, when I went again in April (to a different location) the way that the first preparer did our taxes, it was NOT able to be amended. This mistake will cost me an extra $6,000 next year, which we cannot afford, on top of the $365 I paid to get my taxes done incorrectly (which I requested to have refunded due to HIS mistake and was denied), AND we got back $4-500 less than we would've gotten if he had done what I asked. I do not recommend getting your taxes done here. My husband could have done our taxes himself on TurboTax for 1/3 of the price, and saved $6k.

We have been using Rose's services since 1985 and have nothing but praise for her candor and…read moreability to get our taxes under control.

If your looking for a tax prep service. Marotti Tax Prep is it. Professional, fast, and efficient…read more I have never been flagged or audited in the many years I have been using this service. The atmosphere is warm and welcoming. The staff, PHENOMENAL!!! They take their time. Very knowledgeable. They check check and double check. One of the best things for me as a customer would be APPOINTMENTS. They are very well managed. If you dont want to miss work or give up your Saturday to get your taxes prepared. Marotti Tax Prep is the place to go.. Satisfied Customer

Michelle gives great, attentive, and knowledgeable advice! I really appreciate the time she takes…read moreto get to know her clients and their needs.

Worst experience ever. Completely unknowledgeable and unprofessional. I tried to support a black…read moreowned and community business but after turning over all my financial information I a received an incomplete return weeks later with my name and address incorrect. After paying in full and chasing the owner Michelle for weeks she refused to fix my returns, said she would not put her name on them. When I tried to explain that she was costing me thousands of dollars in refund by doing them incorrectly and all she had to was call the IRS to verify that I qualify she refused to even make the call. To TOP the cake I now I just found out someone mysteriously used my information during that time to fraudulently get approved for an $85k loan. Please BEWARE!!!! Too bad they don't have ZERO stars. Don't walk away RUN!!!

Awful. I called to schedule tax planning consultation in…read moreanticipation of NEXT YEAR's tax filing as well as Estate planning. The receptionist was terribly rude. She was silent when I asked to schedule an appointment. She then asked for my name and asked if I'm an established client. I replied No. She let out an overly dramatic sigh and proceeded to yell " then we're totally booked" and hung up. Congratulations, you lost a Bronxville resident's business for life!

Very disrespectful and rude staff. The owner is obnoxious and very condescending . He had the…read morenerve to charge me $1200 for wasting his staff's time with an update on my tax situation when it was his staff that was reaching out to me for more information. I took my business elsewhere. Disgraceful!

Second year going here and always had a great experience. She is such a sweet person. She's fast…read moreand reliable! I persuaded my mom to go to her as well and she is satisfied with the results

my favorite tax place in the world. I have been coming to Susana for over 3 years. she has help me…read morewith my taxes and opening business account (LLC license). She has never let me down. she always makes sure to get contact with me within 24 hours. Her prices are always more than reasonable. I have compare prices with other tax accountant to open LLC license. she was by far lowest price around. I recommend this place 100% of the time.