I engaged Agent Melissa Parks to handle my tax preparation on April 9th. She promptly scanned all of my documents into the system and informed me that while she could not complete my taxes that same day, she would contact me on either April 11th or 12th to review and finalize the filing. Unfortunately, I never received any follow-up communication from her.
On Monday, April 14th--just one day before the filing deadline--I contacted the office and was informed that Ms. Parks was not present and her availability was unknown. A representative assured me that a message would be relayed to her to call me back urgently. I also contacted the customer service line, where another representative scheduled a call with Ms. Parks for Tuesday, April 15th (the tax deadline). Regrettably, Ms. Parks failed to return my call on Monday and did not honor the scheduled call on Tuesday.
Melissa Parks demonstrated a concerning level of unprofessionalism and unreliability. She neglected to provide even a brief communication to inform me that she would not be completing my return. Her failure to fulfill her responsibilities placed me under significant and unnecessary stress, scrambling to meet the filing deadline at the last minute. I cannot recommend her services based on this experience. read more