DO NOT use this office of HR Block for anything! The lack of any kind of tax knowledge is appalling. After they did my taxes, I went to a "real" tax preparer who found that I had paid $1800 more than I should have. When I brought my return in to complain, they were able to re-do it successfully but then wanted to charge me again for their time! I refused to pay and would never, ever go back to this office. read more

I wish I could give less than 1 star. I used H&R Blocks virtual service through the office here in Fernandina Beach. Basically, I work with a person there at the office via email, text, and phone calls. This service ended up costing me over 300.00. Everything went fine, Ms. Greene was amazing. Then it came time for me to get my refund. Never received it but it was showing that the IRS had sent the check. I called H&R Block customer service to find out what was going on and found out that Ms. Greene had put an address in the system that I had not lived at in over 5 years! I was then instructed by H&R Block that I would need to call the IRS. After 3 weeks of trying to get on the phone with the IRS, they told me that the only thing they could do is track my check. That was back in May. So long story short, I have a check for over 3,000 floating around somewhere and H&R Block got 300.00 out of it. There is no use in calling customer service to complain because they will just route me to the IRS again. I will tell everyone that will listen to me to NEVER use H&R Block! read more

VERY IMPORTANT NOTE: the folks in the office are very nice, but this is a FRANCHISEE office. This means that the benefits of dealing with a national brand are dramatically minimized... maybe even nonexistent We have used the same corporate H&R Block store in Atlanta for years and have tried to use this office to take advantage of some pre-paid benefits, but they just are not able to fulfill on the promises made by the corporate offices... especially H&R Block's "Peace of Mind" benefits. If you choose to use this location, I'd spend a lot of time on better understanding how they can -- but more importantly CAN'T -- support the promises of corporate stores or H&R Bocks national claims. Buyer beware here. read more