There should be an option for zero stars. The first time I went in to do a correction on my taxes was on March 28th. The information was never submitted to the IRS. The second time my taxes were sent in as an amended return, which was exactly what the letter from the IRS said not to do. The third time I thought the information was finally submitted correctly but unfortunately they sent the fax to the attention of Karen Peal instead of Karen Peat. I still haven't received my taxes and I was told by the IRS today that I have to wait until September 27th to get any information because it takes 20 weeks to process an amended return. Since they have been completely incompetent, I want a refund. I will never use their services again and I will tell anyone who asks to save their time and money. DO NOT GO TO H&R BLOCK. read more