Easy to work with and very professional. Been going to Cari since 2016 helped me with all my tax…read morequestions.

I write this to counter the one star reviews. After utilizing two different banks here in Hilo and…read morefound them both disinterested in providing me decent service, but fortunately I have found one that is professional, courteous, and CORRECT. They provide all the services that I need- checking, savings, excellent CD rates, safety deposit boxes, wire transfers.....the list goes on and on. They treat me with respect and good humor. I won't ever leave HomeStreet Bank- y'all are stuck with me forever!

I would never do business there. I stopped by and wanted to exchange 2 hundred dollar bills for…read moresome 20s and they refused service to me. I just wanted some smaller bills so I could leave tips easier for local businesses.

I've had a great experience working with Shaina at Nakoa Kai. She was able to pull together a quote…read morefor all of our homeowners insurance needs and a predictive quote based on future auto and umbrella coverage needs so I could compare with multi policy discounts. When we did add the auto and umbrella coverage she was prompt and professional and got it done quickly enough we were waiting on the dealer, not proof of insurance. Shaina made sure we had everything we needed. Definitely recommended.

We have Allstate insurance with this Agent/Group. All agents cover one another, but I'd recommend…read moreBrianna if you're looking for a single great agent. The company, the agents in this office are really responsive. Always talk to you to answer questions on the spot or call back in a timely manner. Always work to get problems solved. We have never had a claim but have had other issues including a complicated one related to transferring our coverage from out of state and a problem with the other state's agency. Highly recommend.

Awesome... well it's time I gave credit where it's due. My specialist was kind and helpful. I will…read morereturn to next year. She explained everything to me with complete professionalism and without distractions. The kiosk in Walmart provides adequate privacy and protection for the customers. The space is sanitized after each client....and you can sleep in til 10:00 am Hawaii time. They open at 11:00. I paid the Feds on the spot. Two thumbs up.

Used for land deals and documents. Fast helpful and reliable. Used for many quitclaim deeds. Easy…read moreto work with

Ambulance Chaser, stay far away from this goof. He'll take…read moreany case just to bill someone, even if he knows he can't win.

I never leave here disappointed. Everyone is always so helpful and friendly. I am not even a member…read morehere but I frequently need to get documents notarized and they provide that service to non members as well. I think it's time to become a member. Mahalo for your friendly professional service.

I've been a member of HFSFCU ever since I moved to the big island. I utilize services online, by…read morephone and I have the app.

If money doesn't grow on trees, why do banks have branches?…read more I mean, I'm not complaining--in fact, I quite like that First Hawaiian Bank expanded to have more convenient branches around town in recent years! Not the least of which being their Waiakea branch, located right next to Prince Kuhio Plaza where the old Blockbuster used to be (the building was empty for a while...). Given that FHB's main branch in Hilo tends to be very busy at most times throughout the day, having another option nearby is always welcome. The Waiakea branch tends to be very convenient in my experience as well. They're rarely as busy as the main branch, always have way more than enough parking, and have tellers available to help in person as well as virtually if their on-site staff are occupied. Also, by virtue of its convenient location, you're allowed to avoid the craziness of driving downtown, which is almost reason enough by itself if ever you were on the fence about swinging by the Waiakea branch instead of its larger counterpart. With all that being said, I don't really think you can go wrong with either of the locales, but it really is nice to have more options these days. Especially once that don't really cost you anything experience-wise and even provide added conveniences. Don't hesitate to hit them up if you need to do a little banking and are in the area. I don't think you'll find any dropoff in quality.

Opened a large account 1 year ago. Deposited $120,000 in savings…read more Not treated rudely, but treated as if we were just depositing $1,000. (For comparison, when we opened up a $100 K account at Chase in California, we had 3 different managers offering us all kinds of good things, and immediately assigned a "private banker". Nothing like that with FHB.) The next day set up my on-line account, and discovered our savings had gone missing. We had no money. Immediately drove to Hilo with our receipts wanting to know what happened. Somehow, they managed to find our deposit. Should have taken my money and left right then. But gave them another chance. Then in Dec 2022, someone hacked our debit card. Ran up a bunch of charges. I was the one who discovered the fraud. (For reference, 12 years ago the same thing happened with our Chase debit. While it was happening, Chase called me to confirm the charges. When I said to stop it, they did so immediately.) Not so much with HFB. After a month, did get our money back, so we continued to bank with HFB. Then in Feb '22, mailed our yearly check to our HOA, spelling out the HOA name on the check, and envelope. Somehow, our check ended up with the Hawaii Department of Taxation. Don't know why, but they submitted it to FHB for payment. And FHB cashed the check! Without any questions! When I discovered that our HOA had not received my payment, but that Hawaii's Tax Dept had received our money, I got ahold of the bank, and asked why they gave our money to the State. They had no answer, but blamed the State for cashing the check! Then I asked what FHB would do to help us get our money back, and was told that was my responsibility. FHB committed malfeasance and misappropriation of our funds. I cannot recommend this bank to anyone. Bernard J Rhatigan

Pyramid Process is excellent. They are the only process servers I will use on the Big Island. They…read moreare fast, friendly and reliable. I've used their services over a dozen times, and they have always come through! I highly recommend them for serving papers on the Big Island! Kelly is fantastic and will get the job done well.

They charge a flat fee of $1,000 for a couple of hours of work - use them if you absolutely have to…read moreand have no other options.