I have been a client of McCullough and Rossi for over 30 years and recently had an issue with the…read moreamount they charged me for tax services and want to let people know what they can expect when you question charges at McCullough and Rossi. As background, over the past 30+ years this is the first time I have asked for details of my charges. McCullough and Rossi prepare and files my small business and personal taxes. This year my fee for tax services doubled from last year's fee and while I acknowledge there were some reasons for an increase, I questioned why the fees doubled. I sent a note to my preparer for an explanation and she sent a very high-level response. I sent a second email asking for further explanation in two specific areas. I then received a phone call from Joe Rossi who told me "I don't have time to provide you with any further details", offered a discount and told me to find another accountant. 30+ years doing business with them and this is the response I received. Very disappointing response to say the least.

I've been a client for 27 years and have had nothing but great service. Everything that's done is…read moredone well and on time with kindness and professionalism. I would recommend to anyone.

Chris did our taxes for the first time this year, and he did an excellent job. He was professional,…read moreprompt, reliable and so efficient and easy to work with that for the first time in more than 40 years, we didn't have to file for an extension! In addition, we paid much less than we had been paying our previous CPA. To say we're very pleased with Chris, is an under statement. RJS

I contacted Chris Rudolph at the recommendation of a friend/financial advisor. I called him and we…read moretalked for a couple of minutes and he asked to see my previous year's return. I uploaded it and asked if we could meet and he told me to schedule a phone call with his assistant first. Karen scheduled it and said he would call me at the appointed time, when he didn't call, I emailed him and he then called and said he "never looked at his calendar". Then he asked for access to my QB and to send my 1099s, SS etc. I did that and also uploaded all my personal, home office expenses in an excel workbook. I asked again for a meeting, he said he would do a preliminary return and then we could talk. When I looked at the return, there were some errors, but mainly because he did not understand my business and previous tax filings. I asked again for a meeting so we could go over things and if I should do something differently, fine. But he asked to do it over the phone. I said, no, I really wanted the chance to meet and talk. I received an immediate email response saying he was "terminating" any business relationship with me. I was shocked, I couldn't believe how unprofessional! I will report him to the BBB. Shocking, if there was "0" stars that's what I would give.

The Team at the Bean has been doing our taxes for the last 5 years. Quality, Integrity, Experience…read moreand Education are what come to mind when I think of what I'm paying for. Josh and his team understand that all people are different, yet created equal. And trust me, I'm very particular. They have a way of making you feel like you're their only customer. That is what I value most. Even though they're all about numbers, they certainly don't treat you like one. If you want a cheap service with a cheap price.... well, you know where to look. But, if you're looking for Exceptional Tax, Accounting, Payroll and Business Consulting Services.. you've arrived. Beanlab, they don't just count your beans, they help you grow them. Thanks guys!

Zero stars!!! Don't use this place. They Just want to take your money and don't offer real support…read morefor your business. There's so many other accounting firms who will do a better job at a better price.

Pick another firm. After having my personal taxes done here for years, I was told on April 6th,…read more2015, 11 days before taxes are due, that I am no longer qualified to work with this firm because I paid $175 for a personal return last year. They no longer work with anyone who is not paying at least $400 for a personal return. Nice notice.

Greg Palecek and his staff are accurate, prompt, and most importantly very knowledgeable about…read morefederal and state tax codes. Greg has been my business and personal accountant for 15 years. I had worked with other accountants before and he is the most competent I've met.

Mo is the best accountant ever. Location is clean and very open…read more I would highly recommend them and him. Saved us from paying out big! Don't know what I would do without them. They have a customer for life.

On February 14, 2024, I had filed my taxes with Rizwan Iqbal in the Elgin office. He insures me I…read morewould be getting a refund for $6765. He would be deducting the fee from my refund, he changed the account number and routing number, the taxes were issued by the IRS on 2/29/2024. I kept on calling regarding the status of my taxes. He later then advised, that his account had gotten hacked and he didn't have funds, after several months of contacting the IRS, I still have yet to have my taxes from him, I am just seeking my full money at this point, every day and every week when I call he tells me that there is no update on these taxes. IRS confirmed that this case has been closed, I would love a resolution to this matter as soon as possible. Rizwan, I am please seeking my refund as soon as possible. I believe a police report was done on this and 20 other people got impacted.

QR Tax Pro is the by far the best tax office I've visited in the area. They correct the mistakes of…read moreother tax offices and explain throughly to their clients WHY things are done a certain way-- they saved me! (and saved a whole lot of other clients from what I hear). Also, the manager is here great. Refer to her for help and you won't be disappointed.

These people have no clue what they are doing. My wife did our taxes Wednesday and was told we…read morewould get an $1100 refund 24 hours later they call us back and tell us they made a mistake and now will only be getting !500 back. Don't waste your time with people that don't know how to do taxes. Especially when it's pretty self-explanatory all you have to do is enter the information correctly.

We have used John and the team for about 8 years. They are available and willing to consult with…read moreus as needed on a myriad of things. We have been happy with their service. Response is always quick.

I worked with this company for 20 years and finally had enough of their abysmal service, horrible…read moreresponse time and overall lack of care about their clients. When I started working with them they were timely, reasonably priced, and had amazing staff. They've had so much turnover and their primary accountant is rude, disorganized and non-responsive. Last years tax process was a complete disaster - they lost my information that I had emailed, and didn't start working on my taxes until the week before they were due, even though I had sent them all my information in February. And then, after multiple requests for status on my returns, they ask me for my information again, and tell me I owe alot more than I expected. The owner refused to return my call or emails when I tried to contact him about my concerns. And then they threatened to withhold an October filing for my wife's business until I paid off my small balance. My new provider found several mistakes in my filings and missed tax savings. That was all I needed to hear to confirm that I made the right choice to get away from them.

I use Lora's services for 20yrs and am very happy. I switched to her from another tax accountant…read moreand she saved me few thousands in tax return. Knowledgeable, professional, patient, she's abreast of latest tax law changes. She handles large business accounts as well. She built exceptional reputation with IRS, my taxes are never corrected afterwards, tax refund comes back to me electronically in few days (whenever applicable)

Beyond horrific CPA, unhelpful, not competent, rude and just an overall nightmare to deal with.read more