I cannot thank Brenda and Cory from H&R Block Montrose Road enough for their professionalism in handling historic, complex tax issues experienced with the CRA. They took the time to explain where everything went wrong with the tax file and provided the information I attempted to acquire since 2021 and which was required to resolve the issue. Every detail was explained and so that a comprehensive understanding of these tax years was finally provided. The customer service provided was impeccable, especially since they inherited the problems and the stress of the previous tax years. Brenda would not be satisfied until she re-did the work previously completed to ensure the accuracy of the results. Cory explained in detail where the error in tax theory was applied and how this error impacted the tax years. The diligent service provided gave me the confidence I needed to engage the CRA and ensure the tax file was resolved. The support continues as I navigate the next stage of the process with the CRA and both Brenda and Cory being readily available to answer any questions I have and guide me in the right direction. I would highly recommend the services of Brenda and Cory. read more

I have gone to h&r block for quite a few years to get my taxes done. I get my cash back with the western union money order. When these stupid dc bank mastercards came out the person I had filed with told me that the mastercard was my only option to receive my return in a cash back. I had alot of problems with the card and lost a lot of my return. I filed again the next year. I asked the agent who was filing my return if I had to get the card again if I wanted cash back. He said that no they still have the money order from western union. I have never done the cash back on the mastercard again. This year i filed and the agent was trying to sell me on the card. I informed her of all the issues I had in the past. She assured me they changed and it's way better now. I opted for the money order then all of a sudden I couldn't receive it that way because their machine was busted. I had to get the card. I just tried transferring the balance to myself. It took my refund from the card but I never received it. I couldn't find anywhere to cancel it. I went to call customer service and it went straight to voicemail 6 times. These cards for our refunds were the stupidest idea ever. They never work. They rip you off and they have no customer service. I am happy with h&r block but if you tell me I have to get this stupid card again you will lose me as a client. Dc bank you suck!!!! read more