My wife and I first went into Jackson Hewitt (part of Walmart) but it was literally a pop up shop…read morelike a tent with no privacy behind the cash registers...don't go there! Anyways, we worked with Miguel who was awesome, professional, straight to the point, and worked fast! We highly recommend him! He told us about different laws, what we qualify for/can take advantage of and we really appreciated that. We had low expectations going in after leaving Walmart and we were pleasantly surprised. The software caused 10 min of delays but not a huge issue and the price was 230, kind of steep for what i was expecting but if you do it yourself through Turbo Tax it was like 90-ish but my wife and I had an awful experience with it! We will go back to this place next year!

Very polite and prompt service. They were very transparent about what my options were for filing…read more During tax season their hours are very flexible and welcome walk ins. They also offer a discount for returning customers.

Angie was amazing and a kind person she was so helpful with every step of the way.... She got me…read moreand my dad the best rate.....

I would avoid this location and take the ride to the Lawrence location. Darlene was one of the…read moremost unprofessional people I've dealt with in the customer service industry. I walked into their location excited about a new purchase of a car to leaving angry and upset. I was looking to do insurance for my vehicle along with registration and plates. Darlene would not allow for plates to be done because it was to late in the day, explaining it takes 45 minutes. When I asked about them closing at 5 she told me they stop doing plates at 4. This was a lie after speaking to her manager who explained they stop doing plates at 4:30. I showed up at the location at 4:15! She was not willing to assist me ,even after me explaining if anything it would be 5 mins after 5. Even to the point of her telling me I could take my stuff and go somewhere else I didn't need to be there. SMH .. Long story made short go see Aggie in Lawrence, wonderful customer service and worth the drive. Darlene in Lowell is very negative, two thumbs way down!

This is a very professional office…read more Dawn Kay has made recommendations and solved a tax problem I had because I had been poorly advised before I met her. She's done my business and personal taxes. She referred a bookkeeper to me (who has been invaluable.) I believe she truly wants to help and if she can help by recommending someone else, she will. Her office is very responsive, getting back to calls quickly and getting things filed right away. A pleasure to work with this office.

We have worked with Tony Albright for almost 30 years. He is a star! Always available for us and…read moreour family on matters large and small. He is a trusted advisor who we can highly recommend.

We've worked with BHKA for over 2 decades. I rely on them for business and personal financial…read moreadvice, tax planning and preparation. The company tax preparation is complex with multi-state filings. We've never had a problem with any return that has been filed. BHKA successfully represented the business for a state tax audit. Recently, we received an outrageous tax bill from the IRS. Tony did a great job of helping us resolve the problem. The bill was eliminated completely.

Last year, I asked this office to remove me from all of their contact lists because the constant…read moreemails, phone calls, text messages, and mail had become excessive. I have never contacted this office or requested a quote, so I don't understand why I continue to receive unsolicited marketing. Today, someone at my previous address let me know I had received another piece of mail from this office. I called and clearly asked to be removed from any and all mailing and contact lists. Instead of handling my request professionally, the employee I spoke with laughed at me. It's disappointing to be treated that way when making a simple request to stop receiving unwanted communications. Based on this experience, I will not be doing business with Briana !

Have nothing but good things to say. Every time I call I've gotten excellent service. Always make…read moresure I'm completely satisfied with quotes or if I have any more questions. Friendly, knowledgeable that's why I switched to State Farm.

I would give ZERO STARS if I could! Instead of listening, she constantly interrupted and pushed her…read moreown point, showing no empathy or genuine desire to help during a stressful time. Rather than assisting in resolving an issue caused by a third party, she was more concerned with covering herself and the company. During our conversation, she repeatedly used "YOU" as if this is what I was trying claim, when referring to what the insurance company was seeking, rather than understanding that it was a third-party assessment. When I pointed this out, she became smug and outright denied what she had said just moments earlier. She wasn't interested in listening to understand--only in dictating her position and rushing through the conversation. Regarding our water leak, she made an absurd statement: "If you were there, wouldn't you have been able to respond to the issue?" Our response: "So this happening during work, are you saying I could have shut off the main water supply from work and prevented the same outcome?" Her response? Silence. If you're looking for a company that provides real customer service and genuine empathy during a hardship, this is NOT the agency for you. We asked for help multiple times throughout the day, and when I reiterated, "We are just looking for help," her dismissive response was, "Well, you didn't ask me for help." Why did she think we were reaching out in the first place? With insurance companies already under scrutiny for non-payment and policy cancellations, being treated this way was appalling. As a Veteran with PTSD, she hit every possible trigger, making an already stressful situation even worse. Avoid this agency at all costs.

Jennifer and Farmers have been fantastic. I was with Liberty Mutual since the 90's and they were…read morenot doing me any favors both with rates and customer service. I decided to switch over to Farmers and Jennifer basically halved my insurance payments with better coverage and a smaller deductible! I couldn't believe how easy she made it and wish that I had done this years ago. I'm always able to reach her when I have questions and her turnaround time is lightening fast for anything I need. I HIGHLY recommend Jennifer for both car and home.

I needed documentation not available on my account this morning. I called the local number (I am a…read moreSalem resident) and the voicemail was full. This was after 9 am when the hours are listed as opening at 8 am. I called the Allstate 800 number and was upset to find that I was routed to this number, which again did not answer and had a full voicemail box. Finally I went to the office and the doors were locked.

Being a Massachusetts resident my whole life and moving to New Hampshire was foreign especially…read moretrying to figure out the insurance differences. John McDermott was so helpful in translating my policies from Mass into NH policies giving me the same if not better coverage. He took the time to walk me through everything and is extremely professional. I am much more confident about this move as Mary's team made it less stressful!

This is a big multi state company. When I called the TurboTax North Nashua office, I soon realized…read moreit was an out of state call center. (The Tax Prep Assistant couldn't spell Amherst St.) I asked some questions then realized the Assistant hung up on me. Unless you used their software for the year in question, their Tax Experts won't help you. You are better off going to a real local Expert.

Chan is amazing. My Husband and I have worked with her two years in a row and would like to work…read morewith her again in the future. We appreciate her knowledge and help through out the process and she was even able to help us with our W4s. She's especially knowledgeable with RSUs. thanks again Chan for all of your help!