This business is super. Everything I requested was done quickly and efficiently! All of my…read morequestions were answered and they accepted my prepaid legal.

Definitely would not recommend using this firm for a real estate closing and especially not if you…read moreare going to have any additional questions or anything that deviates at all from the standard. My partner and I had to beg the firm for responses and constantly monitor their progress and action items throughout the entire process. We were left entirely unsatisfied and while we do not have a legal firm in Charlotte that we would recommend at this point in time, we can most definitely recommend avoiding this one for real estate closings.

If you're considering filing your taxes with H&R Block, please read this entire review because it…read morecould save you from the nightmare I've been dealing with. I filed my taxes at the beginning of March specifically so I wouldn't be stressed or scrambling near the deadline. Unfortunately, H&R Block, and specifically their tax professional Marc Jacobson, managed to turn what should have been a simple filing into one of the worst customer service experiences I've ever had. After Marc filed my return, he told me I owed New York State over $1,000. That immediately seemed strange because I was only a part‑time resident from January to April before relocating to North Carolina. Four weeks later, I received a letter from New York State saying that information was missing from my return to confirm my part‑year residency, and that it needed to be corrected by April 27th. I went back to the office on April 6th to have Marc fix the issue. He told me he had "never seen this before" and couldn't understand why I received the letter. When I got home, I reviewed my return myself and discovered the problem instantly. On my New York return, Marc had incorrectly marked me as a full‑year resident for 12 months in 2025. This error is exactly why I was told I owed over $1,000 when in reality, I should have been receiving around $300 back. I returned to the office the same day, but Marc had already left. The receptionist asked another tax professional, Steven Buckley, to help. He reviewed my return and immediately confirmed that a mistake had been made. I left all my documents with him including my W‑2, which somehow had never been scanned into my original return and wasn't even in my MyBlock account. So at this point, H&R Block had every single one of my physical documents. Steven told me it would be a simple fix and that he would take care of it. He said he would work on it the evening of 4/9 and call me when it was done so I could pick up my documents. That call never came. Since then, I have been calling the office almost every day. No one can tell me anything. All I get is, "We'll send him an email." Steven Buckley has never reached back out to me, and as I write this, he still has my original documents. The deadline is approaching, and I have no corrected return, no communication, and no idea where my paperwork is. I paid over $200 for H&R Block to file my taxes, and they are dragging their feet to fix a mistake they made. According to their own website, if they make an error that causes you to owe taxes you shouldn't owe, they are supposed to refund the filing fee. I have not received a refund, an apology, or even basic communication. Corporate was no help either. They open a case, tell you a district manager will contact you, and if they don't within five days, the case closes and you have to start over. It's a loop designed to go nowhere. This entire experience has been unacceptable. I trusted H&R Block with my personal information, my documents, and my tax return and they failed at every step. I will never use them again, and I strongly recommend choosing literally any other tax service. No one should have to chase down their own documents or beg a company to fix their own mistakes.

Looking for a great way to handle taxes ? This is your…read moreplace. Been a fan of H&R Block for over 20 years. This is the easiest way to handle your taxes and it comes with a peace of mind guarantee . For an additional $40.00 you can know that your taxes will be done and they'll stand behind your taxes should you have any audit or issues with the return. They'll handle your issues and get you the best refund available. Stop in and ask for Brian Rich ! He's the tax guy that can get your return handled and filed with no stress. Appointments are flexible and the process is seamless. Two thumbs way up!

Gayle. Was great and so fast and good. rock hill sc was great location and nice people. Very good…read moreprice to do. Thx so much. Lee browning. Tell people about you in Publix today when I left you. Will tell all how happy I am. Thx so much

Had a 10am appointment and nobody is here and I didn't receive a call or a text to let me know. I…read moredid receive a text confirming my appointment but no one is here, took the day off work to do this appointment. Pathetic. I'm pissed!!

Everything! For the price of a room at Ink 48 in Manhattan for one night for $470.00 is horrible…read more The carpets, sofa, bathroom, shower, is disgusting and germ filled. The towels are rough as sandpaper! Bed is extremely uncomfortable. Staff was pleasant at all. I would not recommend this hotel to friends and colleagues!!

Ms. Charlette was a great help with the whole process. Great customer service and very patientread more

Everyone at this agency has been super helpful! They are quick to communicate by email, answer the…read morephone every time, and always looked out for my best interest. My favorite State Farm experience by far!

I called to get a personal loan for my car. I spoke with Andrew who walked me through the loan…read moreprocess and signing the paperwork. He was very nice and answered all my questions. I got my paperwork signed online and everything took less than 45 minutes to finish. I am very happy with my experience. I had my car refinanced with them and they did an excellent job, and I got a wonderful interest rate for that and for my personal loan. I highly recommend this bank.

Family trust lacks customer service skills to provide clients with positive experience. I moved…read moreabout an hour away from the closest branch but kept the account open since I had so many things connected to it. The account had unauthorized transactions recently. I learned getting someone on the phone or to message in a timely manner is impossible. No local branch numbers can be found, just a generic local number that takes you straight to a phone maze or an 800 number that does the same. Log on the app and message them... almost an entire business day later with no response. Now I am going to have to take off work and drive to the branch to take care of an issue that a bank that is customer oriented could have handled over the phone. I have had much better experiences from credit unions in different time zones than I have had with Family Trust. It seems Family Trust is no longer a small hometown bank but a large corporation. If I want a large bank, I'll go with a nationwide firm again. At least they answer the phone, and their chats don't automatically disconnect. Anyone that is looking for a customer-oriented bank will have to continue looking as Family Trust is not that bank in my experience. I will not name other local options, but they treat there customers much better.