i had partnership in a rental property. My partner and I had our taxes done with Cheri separately on different days, and she was aware of our partnership. However we got vastly different answers to the same questions we asked pertaining to the rental property and it was confusing. She seemed to rush through the tax filing and didn't have time for questions. When Cheri let me sign my tax returns electronically, she also slipped the Peace of Mind agreement in without telling me about it and charged me extra money. Was that Cheri's sneaky way, or Block's advice employees to be sneaky? Because of the PoM agreement, I rated my experience2.5 star. read more

scott is a cold piece of work. more interested in what i owe and loves to tally up the owes. but help you save money by not making proper deductions either! he literally has the papers in his hand and reviewing! missing the fact i can write off $25,000 in interest paid. more interested in the dividends i was paid. idiot !!!! mr irs himself !!! missing fees and other small dollar items. scott will make sure things are all right and correct and by the book for sure. it is his trade mark. his main focus is on how much can he add to the tally of what you owe, opposed to seeking out how much he can save you. I have all these loans with interest of also about $25,000! More interested in what I owe! Not what I save ! FOOL! Take your self-righteous rule book and wipe your ass with it ! read more

My husband and I have been coming here for the past 5 years. We always go to Ginna because my husband feels better going to a Spanish speaker. I made appointment for April 1st @ 4pm called and cancelled that appointment. I called back Monday April 3rd, the young lady on the phone said the soonest she had available was Tuesday April 4th unfortunately we would be out of town. She then informed me that Ginna would be available on Saturday April the 8th at 4pm perfect appointment booked. We get there on time to for the young lady at the front desk to tell us that we didn't have an appointment. I'm not gonna lie I was mad she then went to check with Ginna. The young lady asked if she could reschedule us, seriously my husband and I both work. I was so annoyed. Then Ginna came out and spoke to me in a condescending voice so rude and belittling. Honestly couldn't believe she talked to a customer that way. BYE!! H & R Block charges $400-500 every year to do my taxes. It isn't cheap good service is something they should teach there tax preparers. She tried to give us tax advice and honestly it was just a bad experience. She didn't want to help us. The young lady at the front desk I didn't catch her name she had really long hair she was nice and legit tried to help us out. I will never visit this location again. read more

Rita McGee Bastani was absolutely amazing. I have very complicated taxes and she took the time to make sure we were thorough. She never made me feel rushed and helped me understand some of the foreign tax language. I have already scheduled my appointment for next year as I was so satisfied with my experience with Rita. This was my first time using H&R Block and she made my tax process so easy. She was worth every penny! I cannot recommend her enough. read more

On Sunday, we called HR block to see if we can get a second opinion on a filing that we just did using Turbo Tax. They gave us an appointment with Allan. We reached the front desk on time. One guy passed us, adjusted the thermostat and asked us, ' Come on in". It was little weird no hello no HI. We went into his cabin and within 2-3 seconds of our conversation, he left his chair and came out of his office asking us to come out as he does not work with turbo tax. We drove for 20 miles to see this arrogant guy who has absolutely no manners and only know to insult people. It was an absolute shitty experience. If they don't deal with turbo then why called us and if it was a mistake they could have politely refused to provide the service and not insult us. If you like to get insulted, accept the appointment from Allan read more

I am very glad I chose to come to this business. Everyone was very kind and professional from the time I entered and until I left. This is the second time I came to this establishment to do my taxes and I left very satisfied. The tax professional, Younghye Hawng took care of me very well. I will definitely be back next year for my taxes. read more

This was my first experience with H&R, and I absolutely loved it! I HIGHLY recommend you go with Dylan Rodin! He was very knowledgeable, communicative and respectful. He cared about his service and took his timing explaining everything to me. He gave advice for the following tax year, and answered all my questions. You can tell that he truly values his clients and doesn't rush through his work like others do. He was able to get me back as much money I could get qualify for. I truly do thank him for making this experience so easy for me! read more

I figured I'd write a nice review for my 400th review. We had an appointment here yesterday to do our taxes. Joe, the guy that has been working with my husband to deal with the IRS and his stock money, have quite the relationship, so here I was, meeting Joe for the first time and my husband and him are talking like they're best buds, it's rather funny. Joe is very polite and he's good as what he does. He knows his numbers, guidelines, you name it. He helped explained everything and answered all of our questions. He even tried to find the best way we can get more money back. My husband clearly wasn't going to help us get money back, but with my income and me being in school, I was qualified for the school fund they were giving out. So we're getting some money back that I'm putting towards plane tickets for a vacation. Niiice! After an hour and a half later, we were done, we signed up for the $30 rest assure contract just in case we get audited, and my husband has in the past with his stock shares, so we decided it was worth it. I was able to get direct deposit for the refund and we were done! Joe even offered for us to come back and do an adjustment on our taxes once we close on our house for the tax refund at no extra charge because we've already filed our taxes with that branch. He gave us his business card and we were off. Great service from a great guy. It only lost a star because of what we have to pay to do our taxes, but that's not Joe's fault. read more

Dylan is very helpful with doing taxes. He knows the best way to do everything and is very easy to understand when answering my questions. I'd certainly suggest setting up an appointment with him for fast and easy service. read more

I went to HR Block last year and the fee was much lower. When I had the same man Scott Senft do my taxes this year he wrote that the fee would be 265$ I thought this was way too high, but I had to get them done. I gave him the ok to go ahead and charge my card today and guess what he charged me? 294$ This guy is a RIP OFF and I've sent him an email for explanation. My tax form was a standard 1040 and included was my trades that I'd done with Etrade which wasn't a lot of money. Also, I had no deductions or kids to put in on the form. A single person only and I get charged 294$ HR BLOCK is a rip off! I'll never recommend or use them again. What happened to the 69$ charge which is advertised? I guess I won't be buying more insullin to keep myself alive this month. L.Ross read more

This was my first positive experience getting my taxes done with H&R Block. I was expecting a long sit down while someone just takes my w2 fills in the blank and charges me money. Instead, I was quickly and politely greeted by a Ramya Keerthipati, eager to help me out. She was very helpful in explaining the plugins and even gave me tips on how to correctly and more effectively fill out future W4s. She offered some sweets which was perfect for sitting for a little while. Such a personable person to get your taxes done with, we even shared a laugh. She made my experience a good one. I never scheduled the same person twice, but I plan on scheduling with her on a yearly basis. Thank you H&R Block & Thank you Ramaya read more

I have never had such poor customer service in my entire life. We were behind on our taxes so I took my paperwork into balboa office, the first thing the tax preparer said to me was WOW this is going to be expensive! Things went downhill from there. She starts going through our papers telling us you're gonna need this form and this form and this form and with each form the price was going up. Finally my husband asked how much is it so far? She added up all of the prices she had written down it was over $500. Ridiculous! My husband said we're out of here. I am so happy that we walked out when we did. Found a new tax preparer and I had two years done for less than what they were trying to charge me for one year. As my mama used to say It was highway robbery. They didn't get any money from me. Please don't let this company have your money, go anywhere else! read more

Our agent rushed us into the H&R Block office to get our corporate taxes done, only to find out that they never sent the taxes in. We received a late fee from the IRS. We were astounded, how could that be?? Evidently H&R block had issues with getting taxes out that day (whatever the reason, they NEVER notified us). Not only did this happen to us, it happened to other unsuspecting clients. We had to use our one time chance from the IRS to waive the late fee. We had to use OUR waiver for H&R blocks mistake..... The manager would not compensate for their error... Very weak Management. Very unprofessional... Stay away from H&R Block. There are plenty of reputable Taxes Services that can get the taxes done without hiding from their mistakes. read more

Still have no idea if the IRS accepted my mailed in tax return, have no idea if or when I will even get my refund. The lady that filed my taxes for me "Scotti", told me she can't even check to see if they accepted it or not. Basically I paid all this $ to file my taxes but have absolutely no results. So if the person that filed my taxes can't tell me where my tax refund is, who can at this point? read more

Bertha was amazing at figuring out my complicated return due to my multiple W2s! She helped me so much with the confusion and even allowed me to print out my missing W2 as well. read more

Highly recommend Rosa to help you with your tax. She's helpful and patient. First time here getting my ITIN and it was quick and efficient. They open all year around so another plus for this location. read more

This is my second year having my taxes done here. Teresa Graves is very thorough, professional and she explains everything in simple terms. For a nominal fee I get my taxes done with confidence and all of my tax questions answered year round. Can't beat that! read more

It was our first time visiting due to we received a letter from IRS. We arrive 15 minutes early before our 1200 appointment. The place was very clean and the people were quite friendly and greet us in a short time. After a few minutes a lady came out and help us out at the counter and took care of our problem and make copy of the paper work that we need to mail back to the IRS. She was very friendly and helpful and nice to my kids. I wouldn't mind visiting this branch next year again. Highly recommend people going to visit this branch but please make sure to call first and make a appointment so the process will run smoothly. read more

I came in here late last year, just in time enough to figure out if I would need to file taxes for this year or not and got to talk with Joan Gonzalez. I am the owner of my own small handmade art and crafts online business since last September. I don't know much about Joan, but I can tell you that she did not give off a very nice impression at all. Her face frowned up so much when she saw me, that I thought that I must have intimidated her or something. I mean, I was nervous and wanted to ask some questions about filing for the coming year, so...she might have misread me..or so I think. She led me back to her desk and before we reached it, she had swung her body around and stuck her hand out towards me and said, "Oh, it's nice to meet you, by the way!" I thought, "Great! Umm, okay... false kindness much? " I returned the favor and added my name. To have a sense of humor about this, I found this a little amusing, because she seemed extremely uptight. Her body language was insecure and her facial gestures seemed to be stuck on highly-raised eyebrows and pinched together lips. Anyways, I began asking her questions and pretty much had to stop to ask her if I was inconveniencing her in any way, to which she much more calmly replied, " Noooo...." The question seemed to break the ice, obviously -- there were smiles from all around the office. Long story short: she tells me that had I not made at least $400 so far, I need not file at all. And according to my books, I had not yet. But to be sure, I wanted to schedule a meeting with her and bring in my records. She said that that would be great, but that she would be backed up with filing other peoples' taxes and that I needn't worry, because I did not have to file. Since I was early, that did not matter. She told me to shoot her an e-mail. I thanked her and made my way towards the door. Funny thing was her comment to me as I was walking out, "Well, I managed to put a smile on your face - see that?!?!" Ummmm, chyeah...it seemed more like the other way around, but - no matter. When I e-mailed her about scheduling a meeting, she only replied to tell me that she would be able to assist me within 4-6 weeks and that she would let me know in writing. Like, I never got that appointment with her, nor an answer. I followed up and no answer. Great. I did not get any correspondence in the mail in January or February concerning taxes...but was finally notified by e-mail this month by the BOE that I need to file. So, it turns out that I DO need to file. Thanks Joan Gonzalez!! Not!! So, skip this particular chain of H&R Blockers (At least skip Joan) on Balboa and just shop somewhere else. It's like a hit or miss with this chain....you know, kind of like with fast food chains? read more

They were horrible. I got quotes from other tax professionals and HR block wanted me to pay more to uncle sam. No thank you!

We had our taxes done here a few months ago and the preparer Joan was friendly and helpful. We received our refund promptly. A few weeks ago a friend advised me of a new tax break in effect for 2018. I returned to H&R to clarify if it affected my return. My appointment was with Patricia, again very friendly and helpful. After a few minutes she determined that the proper credit wasn't entered on my return and we were entitled to an additional $150 refund. Patricia indicated that since H&R made the error that an amendment could be prepared at H&R's cost. Approval was apparently required from the office manager, Vanessa, who refused to give her OK for the amendment. I was advised to revisit the issue in the future. Though there's not a lot of money involved, unfortunately, or maybe fortunately that we lived this long, my wife and I are in our mid-70's and "kicking the can down the street" is no longer an intelligent option. read more

Sherri was super helpful!! After a different H&R Block Advisor turned me away because I had questions about estimating my 2018 taxes and she didn't feel like taking time away from her busy 2017 tax schedule, Sherri saved the day and happily answered all my questions. Thank you so much! read more

After coming in earlier a few months back for a tax problem and not getting it handled properly and with no follow up from the person I saw, i made another appointment and saw Joan Hernandez who was so good and very helpful! So glad I went back. read more

I came here in January to get my taxes done. I'm single and I had a pretty basic refund. I'd also already figured out my deductions and calculations prior to my appt. The guy argued with me over a lot of deductions then wanted to charge me 475$ for this basic return. No. Way. He was nice enough to figure out how to get it a bit cheaper and I only paid 250$ which is still more than double what I paid last year. My bank did not accept the direct deposit so I was sent a check for my federal refund. I've never had my bank reject my tax refund before. My state refund has still not arrived even though it's now almost 4 months later. I had to contact the state and they told me that the tax preparer messed up my address and that's why I haven't received it. I had to file all this extra paperwork, and I'm still waiting for my check. Avoid this place like the plague unless you enjoy wasting your time and money. read more

My fiancé and I went to H&R Block on Balboa Ave., today. We met with Rita McGee-Bastani. She was great. She was personable, informative, and professional. We had a great experience, and we'll definitely be back next year. read more

Geeta Kadakia did a great job processing my tax return. She went thoroughly through the process of looking where I could get some savings and was crisp and patient in clarifying my doubts. I got my tax return done in one visit and would definitely recommend her services. read more