Hands down the worst customer service I've ever experienced. Said they've made numerous calls to reach me which I have zero records of. Paid over $400 for services but never received anything. Then said I would have to do all the leg work of figuring out what happened with the irs. Office is almost never open. Happy to take your money though, definitely will never use their services again. read more

Good service however don't take your appointment time too seriously. Second year in a row having to wait 45 mins past my appointment time.

This cost me 2x what I usually pay for TurboTax. I came in for 'expert advice' on making a payment plan with the IRS and adjusting my withholdings. I was told before the session that my rep could help me with both. For the IRS payment plan, I was simply told to go the IRS page and fill out the form. For advice on my withholdings, she did not look at my paychecks, or help me calculate my new tax liability. She simply told me to max out my withholding. I was happy to pay a premium for premium service, but I ended up paying a lot of money to be told to go do the work myself. read more

I have had several friends use H&R for their tax preparation and they have been very satisfied. I also have found them to be very helpful and professional. read more

Jim O'Reilly is my go-to person for filing my taxes! He is attentive, proactive, and really fun to work with every year. Jim is so personable and walks/talks me through the whole process. He looks to maximize my refund and ensure that I am understanding all the steps along the way. I won't work with anyone else now that I know filing taxes can be so fun! read more

The first time I visited H&R block for an estimate of what I owed in taxes this year, their estimate was off by nearly 60%. After I filed my taxes through Turbo Tax, I went back to H&R block for a second visit to see why the numbers were so different. The adviser I met showed up 30 minutes late, and spent the next 10 minutes complaining that women were too fragile and bad at math, and his job would be so much easier if wives would just be honest with their husbands. Then he took out his phone and made a call, and walked away saying "sorry, gotta check the printer..." and was gone for another 10 minutes. An hour and a half after the appointment was scheduled to start (my taxes are NOT complicated), all he could say was "I have no idea where out first set of numbers came from, what you came up with in TurboTax looks right to me." Long story short: customer service is horrendous, their product is completely unreliable, and if you're a women you're probably going to be treated even worse than I was. AVOID AT ALL COSTS. read more

Absolutely the worst Tax return experience(s) of my life! Instead of going to H&R Crock either; 1) Do it yourself, since thats how it felt! I basically filled out all of the information for them! or 2) Go to a REAL professional. You'll pay a little more but they will do all of the work and probably get more back for you! read more

I have been a loyal customer of H&R Block since 2007. My original visit was at the Crossroads Shopping Center & I was satisfied with the work. The woman who helped me was impersonal & spent no time explaining anything. Her work was acceptable & I had no complaints. After several years of chaos I returned & received unbelievable care & concern. Jim O worked with me to straighten out six years of neglect & letters from the IRS. I was convinced I was going to have access to my finances frozen. Jim O worked with me & gave me peace of mind & taught me how to organize my paperwork so I could receive the maximum refund. I currently have 3 of my tennis partners using Jim O & we all agree that he is calm, patient & the BEST at explaining what was done & how to make the next year even easier to prepare. I am more than satisfied with H & R Block and believe Jim O is everyone's best bet for a quality product. read more

James O'Reilly was very helpful. Friendly office, easy to make appointment. Call ahead and they have many times available.

I've never hired professional help for taxes before, but last year my situation seemed likely to be more complicated than usual, so I decided to give it a try. I called H&R Block to schedule an appointment, explained my situation over the phone and why I expected it to be troublesome. The woman I spoke to was very nice and assured me that they could help me. I requested a weekend date, but she said that weekends were busy for them, and asked if she could try to get me in on a weekday. I agreed, and she put me in after I got off work one day. So far, so good. If only the rest of the experience had been so pleasant. I arrived at my scheduled appointment time with the paperwork I thought I'd need. They were busy, so I had to wait about half an hour - understandable, given the time of year. I wasn't that bothered. I was finally directed over to the woman who would be helping me, and I explained my situation again. She immediately began complaining about the long hours she had worked that day and how it was unrealistic of me to come in at this late an hour and expect that my situation be resolved. This is despite the fact that I had requested an earlier appointment on a different day and been talked out of it, and despite the fact that I had explained the problem over the phone and made certain they would be able to help with it. The woman blamed me for not knowing what I needed to do to resolve the situation, the only reason I had come in the first place. She complained, loudly, about my case and its details to her coworkers in front of other customers, completely disregarding my privacy and feelings. In the end, she resolved that there wasn't time to help me on the day of my appointment. She printed me some paperwork, sent me home to do it on my own, and rescheduled me on another day. I left in tears, overwhelmed and feeling as though I'd been a terrible inconvenience. I did my paperwork at home, without help, and went back in for my second appointment. She re-typed what I had already typed and tried to file my taxes electronically. For some reason, she wasn't able to. She told me I'd have to mail the paperwork in, mentioned that the paperwork I had done wouldn't, in fact, solve the problem I had come in to solve,and printed still more paperwork for me. She gave me the addresses to send the new paperwork to, gave me the address to send the first set to, and called us done. For her help, I paid more than $400. Afterward, my father and several of my friends asked why I had gone to H&R Block in the first place. I'm still asking myself the same question. read more

Given the fact that I don't know what on earth I'm doing when it comes to taxes, Tina truly was a godsend for myself and my mother. Would totally recommend her help! read more

Makes me almost feel stupid writing a review on H&R block - it shows that I utilized H&R block to prepare my taxes - first not-so-smart move. Utilized H&R block a couple years ago to prepare my taxes. This year I got a notification in the mail from the IRS saying I owed money due to a discrepancy in my submitted taxes versus IRS records. Hearing commercial after commercial of their guarantees about errors, I figured I'd give it a shot to see what they would do. This was the second not-so-smart move. I didn't expect any sort of refund and went in there just to see what they'd say. I was privy to their recent national lawsuits involving the RALs and IRA accounts so I didn't expect much from them. Sat down with a lady and received terrible service right off the bat. Instead of answering my questions, I was instead met with defensive energy. Before beginning to explain their policy regarding this situation to me, she blamed me for "probably not submitting a W2" - not true. Then when I questioned if it was possible that it was entered incorrectly she threw up her hands and said that there was nothing that she could do. After a couple go arounds with this energy, I realized I wasn't getting anywhere with her and that she either wouldn't or couldn't help me. I simply grabbed my forms and left and as I was leaving, she kept on - telling me that I needed to go somewhere else to get it taken care of. My problem here is myself. I should not have used this service in the first place. I didn't expect my conversation with the tax-representative to go any differently than it did. I really didn't expect them to be able to help me out in any way. But the definition of these chain branches are terribly policies, too many under-trained and under-qualified employees which turn into customer service nightmares for the buyer and the seller. I don't blame the lady for the terrible customer service. I'm sure she is just doing her job. But there is a discrepancy between the way this company presents itself in advertisements compared to how they operate in real time. And I blame myself for using them. read more

I've been to this store multiple times. They will get your taxes done however your experience will not be the smoothest. Firstly if you schedule a appointment, they will never be on time. They've always been late for me. One of the employees there Jim, is extremely rude. I would highly recommend you avoid his service. As I tried to get an appointment over the phone, Jim hung up on me because I did not have all my paperwork in front of me ready for him. He said that H&R block cannot help me. I lost all respect for H&R block. read more

We were so impressed with James O'Reilly because he prepared our difficult return with so much patience and professionalism. This is the best service I've had from anyone in years. I am always stressed during tax time, but was put right at ease by James. I could tell right away that I was in good hands. He was very knowledgeable about all the tax law changes and he's sharp as a tack to boot. What was most enjoyable is how he put me, my husband and my daughter at ease. We were in capable, friendly hands. Thanks James. From the Giuff family. read more

I called to discuss scheduling an appointment regarding my 2016 taxes. I spoke with Jim. He was extremely rude and condescending. Jim's customer service was terrible. When I stated that I would like the appointment to discuss taxes with an emphasis towards the upcoming tax year and how to best prepare, he stated "I don't think I can help you", and he then hung up on me. I don't know how the rest of the staff here operate but I will not find out because of the negative experience with Jim O. read more

They did my return wrong, re-did the ammended return WRONG, finally the IRS did it right and H & R block will not give me a refund. I went to the Corp. Headquarters. They already denied it once, they said they tried to call and said they could not get through so just denied and closed the claim. I opened a new claim and will not quit till they give me my money back. The guy that did my return was fired but they don't think I deserve a refund. Do not deal with this company at any level or franchise. They SUCK! Not only in quality of product but more so in customer service. Once they have your money you're dead to them. read more