I have done business with them for three years ... I am a fool for this last one... the first year…read moreit was a great experience what ever has happened there is unacceptable... the 2nd year my depepndant social security numbers where wrong which has caused me nothing but grief ... this year I went to get what they owed me last year and i never recieved any follow up and it took me 9 weeks to get my refund... got a letter today saying i owe the irs 3042.00 wth... I called the office and they are no longer in business here... These people are going to get caught.. plus it costed me 250.00 just to get my taxes all screwed up.. Way to go Pat And Dawn you have no business being in business.... Lost Client .... DONT GO TO PDQ ...

Still waiting on my refund! Dawn received my refund and now she is nowhere to be found! They…read morewon't return my calls. This is stealing! The office is abandonded. Her cell phone has been turned off. The IRS confirms they have mailed my refunds and they went directly into her account. Where are they now? The office is closed and they have my money!

Excellent service beyond all accountant services we have dealt with. Sharon is amazing and…read moreattentive to our business and personal needs. She was thourogh and explained everything in ways we could understand. We are clients for life. We highly recommend Jackson Hewitt to help us grow our business with accurate reporting and understanding how we can save on expenses. Thank you is not enough

I strongly encourage anyone considering a bank to go anywhere but First National Bank of Waterloo…read more I would also encourage anyone banking with First National Bank of Waterloo to understand their ignorant and/or malicious policies. We recently had an unexpected family death. The spouse of the deceased was not notified of any account changes. First National Bank of Waterloo allowed money to go out of the account and did not allow money to go in. Again money was allowed out to pay bills but deposits were not allowed to come in. The spouse's own direct deposit from her current employer was denied deposit. On top of all of this, they never contacted her. They also took it upon themselves to deny social security without a death certificate. She found this out while looking at her online banking. When she went to the bank to discuss the issue, the First National Bank of Waterloo had the nerve to say they were trying to protect her. Yes, protect her, by not allowing any deposits, allowing money to be taken out and by not notifying her of their brilliant safeguards. Words cannot express my disappointment in First National Bank of Waterloo and their policies. I pray that anyone facing a similar tragedy does not have to experience this unnecessary stress.

From the owner: In 1912 A. C. Bollinger and Dr. N.B. Pautler, together with a group of Waterloo businessmen and…read morefarmers, obtained a charter for the First National Bank of Waterloo. The first Board of directors included Bollinger, Pautler, H.C. Voris, John J. Koenigsmark, Ernst W. Loehr, A.C. Rexroth, Thomas Ruch, and Louis Stumpf. Thus began the First National Bank of Waterloo with total deposits of $26,625. Today First National Bank has total assets of approximately $440 million. The bank has always been a leader in the banking community with a dedicated staff and Board of Directors. The tradition started in 1912 continues today. First National Bank is still locally owned and dedicated to providing financial support for our community's progress, building one-on-one relationships with our customers and committing time and leadership to local civic and charitable organizations.