I am very disappointed in this service. I have gone up many times to resolve a tax issue and…read moreeverytime I go up, they are closed. They state their hours are 10-7pm, on weekdays. I go up there knowing that google and their site in person says 10-7. Once I get up, it takes 3x to get a hold of someone because they tell me to hold right off the bat. Very frustrating. They then tell me that it's 4pm is the close time. If that's the case, specifically state that 4pm is the close time on a weekday. A lot of us work 8-5. I will never file my taxes through them again

I switched to Jackson Hewitt this year when I had gone to H&R Block and leaving there I felt that I…read morehad not been treated the best. They didn't show much effort in preparing my return and they were rude to me when I questioned the amount I owed compared to the prior two years. All I did was ask why it was so different. Anyways I switched to Jackson Hewitt for a second opinion and boy am I glad I did. They went above and beyond to ease my mind as I felt they took their time explaining everything they were doing and why I owed what I owed and JH even got me a larger return all because the lady took her time. I am so grateful for her help. I will definitely be going back to JH from now on.

I found them on the Internet and scheduled a meeting to review my tax returns from the prior years…read moreand talk to them about my current tax situation. I have always had my taxes done by a friend in Cleveland Oh, and just never took the time to find a new one. I scheduled through email and quickly got a response back. (I had emailed a couple places and this is the only one that actually returned my email) I scheduled a time and I think a week out to meet with them. When I arrived, I met with Nichole Thousand and we discussed my current situation and what she needed to take over my taxes and help me with other financial needs. I must say that I was very impressed and that she has made the transition very simple and easy and I feel full confidence in her services. Everyone I have met there has been extremely helpful and polite. If anyone still needs to get their taxes done, or needs advise for their business this is definitely a phone call you need make. Thanks Nicole!

I reached out to Matt on behalf of my mom who lives in Chesterfield…read more Matt was super responsive (same day!) even during tax season and really took care to answer my husband's and my questions and explain things thoroughly to us. He went above and beyond our expectations and we're so thankful for his help. We definitely recommend this firm!