Taxes come around like . . . death and taxes! But I will say, H&R Block takes a lot of the sting out of what can be a harrowing experience. I saw my senior tax preparer Tom again. This time I didn't bring everthing to my original appointment in Cohasset, so I followed him to this office in the little strip mall (Fox Plaza) in Weymouth on Rt.53/Washington Street. I just can't give him enough stars for his thorough tax prep, providing explanations along the way so that I could understand what was happening and what to expect. Like last year, I have next year already scheduled, in Weymouth. It's not that I think he does magic, but since Tom started doing my taxes, I am getting a refund. so . . . draw your own conclusions! Oh and this office is open year round for questions. read more

Submitted everything online, selected the person best qualified for our taxes, Karie Keane (on 3/18), then got a message from a junior analyst, Ahmed Odeh, (on 3/20) that he would be doing our taxes. I then kindly requested we have Karie Keane again (on 3/21) and was told she would be reaching out. 2 weeks went by and I was never contacted. I messaged again on 4/1 and on 4/2 and Ahmed responded then saying " hi see below plz. I already asked my manager to transfer your file to her". I am honestly concerned that maybe I should not be using H&R Block. read more

Extremely unprofessional and unhelpful. Was not able to help me at all with my general question and made rushed me off the phone. My advice would be to find another tax preparation company. read more

I should have listened to that little voice in my head. From the beginning, I had doubts about this place. I arrived, with an appointment scheduled, and waited more than 15 minutes at the reception desk before I was acknowledged! It all went downhill from there. My experience was so poor that I'm wondering if they broke any laws. Seriously. I have ZERO confidence my taxes were done correctly so I will file for an extension and have someone I can trust do them for me. I was so frustrated that I just wanted to pick up my documents whether my taxes were completed or not. Even that simple request turned into an adventure. This is what I overheard while I'm waiting.. 'Where are his documents? Did you see Mr. X's paperwork? Hold on Mr. X, let me look someplace else. Can you come back later?' 'Yes, I can but I'd rather not since it's a 25 mile round trip and I'm standing here right now.' Then the question you NEVER want to hear because it means your stuff is lost! "Mr. X, do you remember the name of the person you first talked to?' In my opinion, about the worst thing you can say about someone or someplace is, I don't trust you. I don't trust HR Block in Weymouth. read more

DO NOT GO HERE ! We got screwed we had someone do our taxes because we are newer home buyers they screwed us so bad they lie about 59.00 to do your taxes we were hit after everything was finished with $279.00 and the lady had no idea what she was doing she didn't take care of any of our home owner deductions like taxes water bills anything she new less then us . Then she told us all the Wrong information on when the return checks would come . I called complained got nowhere. How the heck can someone get so screwed after them changing us $279.00 . Just insane I have no words at this point to tell anyone how screwed we got . Please please please DoNOT go to hrblock read more

I have gotten my taxes done at this location for the past 4 years. I see the same "senior tax adviser" every year. She is very nice and does a very good job. Co-workers of mine seem to have a harder time when getting their taxes done and seem to be more confused about what deductions they can take. Im an independant contractor so my taxes can be tricky but they take a little over an hour every year (which is nothing with so many receipts and deductions). I will be back next year. read more

Very poor experience. I visited the Hanover, Massachusetts office last week to inquire about H&R Block's "Second Look Review". Speaking to the Manager at that site, she informed me that her office was a training site until after January 5th so she made a 10 AM appointment for me at the Weymouth Landing H&R Block, in Braintree, Massachusetts. I arrived at the store this morning for my 10 AM appointment and wasn't seen until 10:20 (no receptionist). When "Kevin" came out to greet another customer, he noticed me and asked if he could help me. I explained that I had the 10 AM appointment and he appeared not to know about the appointment, or the purpose of my visit. When we went back to his desk, he complimented me on how thorough my records were but said that this would have to be a "drop off" because he couldn't get it done that day. I asked when I could pick up my records and he told me, "after January 5th" (today being December 20th). I asked why the appointment was made if I would need to come back in two weeks ? This was a complete and utter waist of my time. I woke up early and readjusted my off time to accommodate this appointment and absolutely nothing was accomplished. Not a big fan of H&R Block at this point ! read more

This is the most unprofessional company I have ever dealt with. It was like being in the twilight zone. Don't even know where to begin to describe how bad my experience with them was. AND they ended up not even doing my taxes - I found this out tonight and filing deadline is two days away and its the weekend! I'll have to file for an extension. Oh! And they lost one of my daughter's tax forms. I'll gladly pay the extra money to have a real professional do my taxes. read more

I was going to H&R block every year for taxes and went to this location since it was close to home. However, two years ago, it took over an hour to do my taxes and they charged me $389.00. After that, I did not want to go back. Friends of mine suggested their person who comes to their house and does their taxes. I had him do my taxes last year and he was there for 20 minutes, got us a great refund and charged me $150.00. Not ever going back to H&R block. read more

I had the most difficult time trying to schedule an appointment with H&R Block. We had our taxes prepared by Rita Lam on March 5, 2022. Our tax return was $1,000 less than what she quoted us. I called to make an appointment with Rita to discuss this gross discrepancy. I called the number for the Washington Street, Weymouth, MA location. I got an automated system which eventually connected me with a human being. The man I spoke with said Rita does not have any available times to meet with us. After a 20 minute phone call I scheduled an appointment with a different tax preparer. Unfortunately, I had to cancel that appointment because my husband fell ill. I went on line and made a new appointment for Wednesday, May 4, 2022 at 7:00 p.m. I got a text confirming the appt. Then I got text telling me that particular office is closed on May 4th and to reschedule. Then I got a text asking me to upload my documents to prepare for the meeting on May 4th. Today, May 4th, I got an e-mail from you explaining the the Washington Street office will be closed and I need to reschedule. When I call the office I can never get a human being. After weeks of e-mailing with a manager they are refunding me the tax preparation fee. Gee thanks! They were horrible to work with. I am very disappointed in my experience with H&R Block. read more

The branch manager here is an idiot. Save yourself a lot of money and do it yourself free on turbotax.com. These people here are not tax accountants or even accountants. They are video and computer trained. The program they use to do your taxes is pretty much self-guided, the same program you can use on turbotax.com for FREE. Save a few hundred bucks and do it yourself on the turbotax website. Again the manager here is an idiot. read more

Will not return to this location (or H&R Block) again. They screwed up my taxes making an elementary mistake two years in a row - I ended up stuck with a massive tax bill right before Christmas. No attention to detail and failure to catch little mistakes with big consequences. read more

So far did taxes with them 2 years in a row. Both years had major problems. Got a tax return both years only to be blindsided with a bill from IRS. Had their Peace of Mind which does not do anything. They took no responsibility for their mistakes and I got stuck with the bills. Finding a real accountant next year. read more

Listen to the other reviews - this place is literally a joke. No one who answers the phone can actually assist you. When I asked if I could receive a call back with someone who may be able to, I was told "possibly." WEIRD! If I can't even receive a call back regarding a basic tax question, why would I ever want you to file on my behalf? Yikes! And for the hundreds they would charge you, you can bring that money elsewhere to have a competent, experienced, licensed, tax preparer assist you. read more

Pathetic customer service. They gave me an appointment for 5:00 and I had to wait for 40 mins. Even then I did not get an appointment and had to walk away read more

Called for an appointment today at 1pm. They scheduled me to come at 3pm to get my taxes done with someone named Rosemary. I arrived a little early and Rosemary sits me down around 3:30pm. She seemed really nervous for some particular reason and just really agitated. We started talking and her whole face, and hands were turning red (shaking/trembling). She had no idea what she was doing and asked me if I could file my taxes at home. If I was going to do that, I wouldn't of come here in the 1st place. She was rushing everything and didn't care to ask me anything that would help with deductions. She was very incompetent and I'm just in disbelief of how someone this dumb could be doing other people's taxes. At the end, she said to file my taxes with H.R. Block the total cost would be $453.00. I wasn't sure if she thought I was dumb like her or she's just that bad/lazy at her job. Needless to say, I thanked her and said I would get this done elsewhere. Stay away from this place and any other of their locations. They are scam artists and they have idiots working there. read more