Very unhappy with Redstone. My daughter and 3 college student friends moved into an apartment in…read moreAugust of 2024 that was newly renovated. Since they are in college, the parents are guarantors on the lease. 1. Within a few months the Formica counter top began to peel and they opened a ticket immediately. Still not fixed as of today. 2. In July, the girls were notified of an outstanding payment and assessed late fees. Several phone calls and one letter later and no one has reached out to tell them what this is for. Only that someone would get back to them as they are having "system issues". 3. At some point over the summer, maintenance crews entered the apartment to install new windows and moved all of the furniture in 5 rooms to the middle of each room. Nothing was put back. Girls came back to a mess. We were told this was a one-off, but every unit in the building had the same issue! 4. Also returned this weekend to the clothes washer not working. Put in ticket and someone was supposed to come today to fix it, but no showed. Tenants were without a working machine for two weeks! 5. They rarely answer the phone and when that does happen, its always "someone will get back to you". Only... they don't. 6. This week a new maintenance charge appeared on the account and again, the appropriate parties do not answer the phone. I could go on and on, but you get the picture.

The worst property management I have ever dealt with. Takes at least two weeks for anyone to show…read moreup for maintenance requests as well as refused to fix something because "it would take too long". Takes forever to get anyone on the phone...most of the time they don't even answer and their box is full. Save yourself and NEVER rent from them. I finally got someone on the phone to complain and they hung up on me!! The most unprofessional, disorganized, and rude people I have ever met.

Too many hoops to go through , it's getting ridiculous the amount of pictures they want you to…read moresend. If you get a pay raise, forget about it, they are going go up on the rent.

I have lived in my location for 8 years now. Bill the owner has always been upfront and honest with…read moreme from the begining and when I ever had any issues with anything invovling the apartment he did his best to see it wasfixed as fast as possible. I would rent from him again anywhere in the area...

They partner with Apartment.com, which on the surface is fine. However, if Apartments.com does not…read moreconnect to your bank, it is over a $30 "convenience fee" to be able to pay your rent online. When asked for an alternative that does not add such high additional fees on top of rent the only alternative was to take off of work, drive to their office and hand deliver a money order which also costs money (money order fees, gas, time lost at the job that pays the rent). Many people do not have checkbooks anymore because banks charge for them and checks are inconvenient to use. The mail is unreliable. I pointed out multiple times that there are plenty of other payment platforms that would not charge such exorbitant fees but apparently they don't mind passing this on to their tenants.

As honest and straightforward as you will find in this county or anywhere else for that matter…read more The man's word is his bond. If you are looking for an appraisal, have a property to sell or are looking to rent, this is the place to go in Alamance County.

Thank you Joyce for taking care of all my maintenance needs and requests…read more Since I have been with legacy properties all of my tenant needs have been met. Cynthia

From the owner: With over 30 years collective Property Management experience Legacy PM Inc distinguishes itself…read morefrom the competition with our unique "Service First" approach. We provide a fully transparent, efficient, cost effective, and caring approach to Property Management. Legacy Property Management is a full-service property management company, specializing in helping clients from acquisition to disposition. Our services are tailored to meet our clients' management needs, whether they are a homeowner of one property or investors with a growing portfolio. Our mission is - service first - we do property management so they can do life. Our firm is committed to professionalism and customer service, Legacy Property management aims to be an industry leader and provide the best property management services to its owners, tenants and affiliates.

Ryan helped me find and buy an amazing house, sight unseen, from across the country (my first…read morehouse!). He was helpful, knowledgeable, and appropriately skeptical as we were picking houses to bid on. He knew how to structure offers that were reasonable but strong, given our situation. He guided us through negotiations around inspections and shoring up loose legal ends, and he even helped us with a raw land opportunity that popped up halfway through our purchase. I'd absolutely work with Ryan again, but it went so well I have no reason to for quite some time.

Ryan is awesome! I highly recommend hiring him to be your real estate agent. When my husband and I…read morewere first looking to move to the area I did a quick search for real estate agents on Yelp, Ryan's paged looked great and since it said he responded to Yelp messages typically within an hour (because who wants to pick up a phone?!) I figured I would reach out to see if he had any last minute availability to show us to a few properties and he did. Although Ryan's office is based in Chapel Hill don't let that deter you, we were only looking in Raleigh. He knows all the ins and outs of the Raleigh neighborhoods and can get here quickly when you need him. We went under contract only two weeks after working with him. He uses Patrick with a local home inspection company to do the inspection and he did a thorough job. After the great inspection Ryan said the only thing left he could think of was a metal detector test of the property, since the house was older and there was a small chance of an underground oil tank. We did the test not thinking much of it and turns out there was an underground tank and it had extensively leaked. Ryan and his assistant Karen headed up making all the appointments and getting the right people out there to deal with the issue. Sadly the seller didn't want to really deal with the issue so away that contract went. Since Ryan knew what we were looking for was kind of niche he sent us a property here and there and we kept our eyes open as well. When a house popped up on the market on a Thursday night we text him if he could meet us there the next morning to take a look. He did and we feel in love. We put an offer in that day and started the process all over again. The second time around we worked with Karen a lot and she is great to work with as well. We successfully closed on this house and love where we ended up. An additional note since Ryan works in a group with a few other real estate agents if you need to see a house in a hurry and he isn't available, he will coordinate with someone in his office who is. Team work for the win!