Very unhappy with Redstone. My daughter and 3 college student friends moved into an apartment in August of 2024 that was newly renovated. Since they are in college, the parents are guarantors on the lease. 1. Within a few months the Formica counter top began to peel and they opened a ticket immediately. Still not fixed as of today. 2. In July, the girls were notified of an outstanding payment and assessed late fees. Several phone calls and one letter later and no one has reached out to tell them what this is for. Only that someone would get back to them as they are having "system issues". 3. At some point over the summer, maintenance crews entered the apartment to install new windows and moved all of the furniture in 5 rooms to the middle of each room. Nothing was put back. Girls came back to a mess. We were told this was a one-off, but every unit in the building had the same issue! 4. Also returned this weekend to the clothes washer not working. Put in ticket and someone was supposed to come today to fix it, but no showed. Tenants were without a working machine for two weeks! 5. They rarely answer the phone and when that does happen, its always "someone will get back to you". Only... they don't. 6. This week a new maintenance charge appeared on the account and again, the appropriate parties do not answer the phone. I could go on and on, but you get the picture. read more

The worst property management I have ever dealt with. Takes at least two weeks for anyone to show up for maintenance requests as well as refused to fix something because "it would take too long". Takes forever to get anyone on the phone...most of the time they don't even answer and their box is full. Save yourself and NEVER rent from them. I finally got someone on the phone to complain and they hung up on me!! The most unprofessional, disorganized, and rude people I have ever met. read more

We needed to expedite transfer of a lease very quickly to get my son into a new apartment. Ashley and the folks at BC Parker were very helpful and professional. If you treat people with appreciation and respect, as you would like to be treated, then you will have no problems at all! It was a very positive experience. read more

My daughter moved in to this four bedroom apartment with three of her college friends, in August of 2017. It had been painted and completely cleaned up. As parents we moved the girls in and helped them set it up completely. By the time we left the place looked beautiful. We were all very pleased. The monthly rent payment was deducted from my account as per the agreement. However, my daughter and two of the girls were going to study abroad for the spring semester, so they legally completely , BC Parker's psuedo sublet application for the apartment. Our deposit was returned to us and the new tenants submitted their own, at that point. The girl who remained behind and the new tenants turned out to be complete slobs! The three new tenants left in May, as did the original roommate. Since this is a college living situation, my daughter and her two roommates secured another person for the fourth room, and returned in August. OMG!!!!!!! We understood that the the apartment wasn't going to be freshly painted again, like the first move in, but what we walked into was something no one could have ever anticipated. The prior roommates had left garbage and rotting food on the floor of the kitchen. The refrigerator was dirty but basically emptied with the exception of a cup of rotting fruit. There was dirty dishes in and out of the sink, liquor bottles all over the place and a terrible insect infestation. The place was just a horror show. We called BC Parker immediately and complained. Mr.Parker was incredibly rude and condescending. He told me that that was how he thought we wanted it. I was shocked! I kept explaining; why would anyone want to live in a complete PIG STY? But he insisted that since it was a psuedo sublet situation, that when his team did the walk through they couldnt be sure that we didnt want the things that the old roommates left behind. Again I asked why I would ever want rotting food on the floor? Or in the Frig? He just kept insisting that he couldnt be sure. It was disgusting.....not just the apartment but his attitude was deplorable. I asked him what was the purpose of these girls giving you a deposit if you had no intention of ever using it? (He gave them back their deposit.) He yelled and screamed at me over the phone and then would tell me that his supervisor, Brandi would help me. I did ask for one month's rent to be returned, for the month that the apartment sat there just smoldering in filth and rot! He insinuated that he would do it and then when I would speak to Brandi it was as if the conversation never happened. He is an extremely rude, chauvinistic person. I finally let it go because we had cleaned up the filth, scrubbed down the whole place and the maintenance men did bring in an exterminator to kill the insect infestation. However, that one small gesture will never take the bad taste out of my mouth. Mr. Parker was a terrible person to work with. And he could never truly explain how he could take a deposit from his tenants and then not use that to be sure that the place was left in livable conditions. Of course, he insisted that it was livable and I agreed if I were a roach, it would be fine but as a human that wasnt the case. Lastly we left the place in spotless condition to show Mr.Parker what decent humans should be required to do. read more