The Opthamologist took their time and reviewing my retinal scan as I have dry geographical macular…read moredegeneration, which is extremely rare for my age. He put my mind at ease and assured me that they will continue to watch it every six months, and set me on a plan of action to help me retain my eyesight as long as possible. I felt very reassured when leaving the office and assured that I'm in good hands for my future eyesight.

My husband and I have been patients for about 5 years. The Mrs. Dr. was always friendly and…read moreefficient. They have moved into a remodeled office in Little River. The Mr. Dr. Did not introduce himself which I found awful. When I walked in the girls were carrying on and one was trying to hang up on someone she said she loved them so a personal call. Never welcomed me or said goodbye. A week later an eye situation came up that I knew I needed to see an Opthalmologist and I asked Coastal if they recommended one. The gal said I had to come in because I needed a referral. I knew it wasn't right but I visited and the man Doc had no idea where to send me. He was muddling around on the computer and I saw one that was accepting new patients. I was leaving and the girls told me I owed them $38, for what????? No one touched me was except to puff my eyes and I told her I had just had all that a week ago with them. She immediately seemed alarmed when she seated me. None of them knew why I was there. I absolutely denied to pay them. They did nothing!!! My husband went there the other day. He waited 20 minutes for them to call him. He was puffed and put in a room. Then a girl came in and told him the doctor would not see him until he paid my $38. He said that's between you and her. She said leave and he did! Both of us disgraced and duped. Wasted both of our time. They must be pretty hard up to muscle $38 out of either of us. They will never see our insurance again. I'm filing complaints with the state and our insurance company.

The way this practice operates is completely unprofessional…read more They rarely answer the phone, when they do they tell you they will have someone call back but no one calls back. They over-schedule people. I waited over an hour and a half to be seen by the doctor for a simple eye exam. It's unethical to book 17 patients all at the same time when you only have ONE doctor available. It's clear you do this so you can pocket as much money as possible. It's also clear that you have no consideration for anyone's time. Why bother giving me an appointment at 5pm if you know damn well you won't be seeing me until well after 6 o'clock. I have a life and other responsibilities to take care of. You expect me to be at my appointment on time though right? Here's my advice to anyone coming here, come an hour late to your appointment because even then, you will still be waiting. Or better yet, go to a different provider. Despicable behavior. I'm never returning here again. Start to have a little more respect for people's time instead of being greedy and just trying to make as much money as possible.

Takes forever to get a pair of glasses as opposed to how fast they come in from Walmart. Three…read moreweeks is too long.

Terrible Experience!! I first thought the were great but the follow through of their process is…read moreterrible. 1) Went for contacts exam and told them at the time that I wanted glasses as well and that I had to get those thru a special site from my employer/insurance where I got a discounted rate. I was never told that there would be an additional $50 fee to measure my pupil distance if I was not buying glasses from them and that they would not email me a prescription. 2) I got a contact lenses exam and left with a couple of pairs of contacts. (These were daily wear which the doctor just scolded me about wearing daily contacts for more than a day. ) They told me that this was all they had but would order my contacts and have them in by early the next week. This was on a Friday. I had not heard from them by Tuesday so I called Wednesday mid day and found out that they had not been ordered so the young lady said she would order them then and asked me to pay for them. I paid her for the 6 month supply and they were shipped to my house. She said they had no more samples to give me while I waited so I was rinsing the dailies out while waiting. 3) I get the box in early the next week and they were the exact same prescription that I went into the clinic with of which I still had boxes of that I could have worn if they were the right prescription still. I called the office and the person says they dont see a prescription for me and that the doctor is off and he will have her call me tomorrow. The doctor calls me the next day and asks what the issue is. I re-explain the situation and she asks like she has no clue on what I need and asked why I didnt like what I had - I told her that if the ones that I had were working, why would I come to the doctor for a new eye exam and why would she give me a different set of lenses all together? I then read off the information on the box of lenses that she gave me and she said that they would call me back regarding the new order. 4) They call me back at the end of the afternoon to tell me that they have to reorder the new prescriptions from a new company and that I have to return the old ones to them to get a refund. The new ones cost more so I agree to do that without an issue. I asked them to go ahead and order the new ones and that I would take off work and bring the new ones and pick up my eye glass prescription so I can order my glasses. She said no problem. 5) Take off work, go to the clinic, turn in the wrong boxes, pay the difference, remind them that I need my prescription as I need to order from my designated vendor per my employer/insurance plan and they print it out and give it to me. Nothing ever said about the need for me to get a pupil measurement and additional fee. 6) Now a week later I go to order my glasses and entering my prescription to find out that I have to have this measurement to get the glasses and call back and they tell me that I must come back to be measured and it is a $50 fee. This office is ridiculous, the team members don't know what they are doing, you get handed off from person to person, the manager or supervisor person is rude, and the provider does not seem to know what is happening!!! I do NOT recommend them!!!

If you value your eyesight and sanity, avoid this optical department at all costs. They managed to…read morebotch my prescription the first time, then asked me to come back as though they'd make it right. Instead of owning up to the mistake, they sat me down with a technician who condescendingly explained that the prescription was "correct" and that I was simply looking out of my glasses wrong. Let that sink in -- according to them, the problem wasn't their work, but the way I was using my own eyes. That level of arrogance and incompetence would almost be funny if it weren't so insulting. I then had to incur the cost of getting a re-test at a different optometrist who verified that the Siegmund Eye Care test results were incorrect! And now I am out over $500 for the new glasses I purchased that have the wrong prescribed lenses. Vision care is supposed to be about accuracy, accountability, and patient trust. This department failed on all three. If you want glasses that actually work -- and professionals who take responsibility -- I recommend going absolutely anywhere else.

Good Doctor helped me quickly Thank you…read more Will return later for me in quickly as needed an exam for DMV

I developed an excruciating eye emergency which was causing me intense pain. Called several places…read morearound town and no one would see me due to COVID. I called Dr. Smiths office and they told me to come in right away. The staff was very friendly and accommodating. The Dr was very concerned, compassionate and quickly diagnosed the problem. A week on drops and I was back to normal. Thank you so much for the relief! Dr.JB