I had a pair of earrings bought for me as a gift from H Samuel, but unfortunately I cannot wear silver as I have an allergy. Rather than ask my friend for the receipt, I had hoped that I could simply exchange them. The earrings were still sealed and in the box and I would have been happy to put more money towards a more expensive pair if needed.
The shop was busy when I arrived, but I was greeted with a cheery "Can I 'elp yer darlin' " ? by a member of staff. I explained the situation and that I did not have the receipt as they were a gift. I was advised that "nothing could be done if the seal's been broken, darlin' ". I assured her that they were still sealed and presented the box to her. She examined them and then asked for the receipt. I explained (in simpler terms this time) that they were a gift, only to be told that "nothin' can be done wi'aht a receipt, cos we have to run the numbers through the til as proof of payment. Sorry darlin' ". I walked out of the shop.
Are H Samuel really telling me that anyone who is bought a gift from them (especially over the Christmas period) is expected to produce a receipt if they want to exchange something that may not be suitable. And if nothing could be done without the receipt, why ask if the goods were still sealed ? I could understand it if I had been asking for a refund.
Anyway, I will ask my friend for the receipt and I will be going back to this shop. But this time, I will ask for a refund and I will go to the jewellers opposite.
I'll be avoiding H Samuel at all costs from now on. Darlin'. read more
