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Recommended Reviews - H Samuel Jewellers
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16 years ago
I recently purchased items for the wife for her Birthday, the staff had a great approach to service. Very pleasant thankyou.
9 years ago
I had a pair of earrings bought for me as a gift from H Samuel, but unfortunately I cannot wear silver as I have an allergy. Rather than ask my friend for the receipt, I had hoped that I could simply exchange them. The earrings were still sealed and in the box and I would have been happy to put more money towards a more expensive pair if needed. The shop was busy when I arrived, but I was greeted with a cheery "Can I 'elp yer darlin' " ? by a member of staff. I explained the situation and that I did not have the receipt as they were a gift. I was advised that "nothing could be done if the seal's been broken, darlin' ". I assured her that they were still sealed and presented the box to her. She examined them and then asked for the receipt. I explained (in simpler terms this time) that they were a gift, only to be told that "nothin' can be done wi'aht a receipt, cos we have to run the numbers through the til as proof of payment. Sorry darlin' ". I walked out of the shop. Are H Samuel really telling me that anyone who is bought a gift from them (especially over the Christmas period) is expected to produce a receipt if they want to exchange something that may not be suitable. And if nothing could be done without the receipt, why ask if the goods were still sealed ? I could understand it if I had been asking for a refund. Anyway, I will ask my friend for the receipt and I will be going back to this shop. But this time, I will ask for a refund and I will go to the jewellers opposite. I'll be avoiding H Samuel at all costs from now on. Darlin'. read more
More info about H Samuel Jewellers
8 Four Seasons Centre
Mansfield NG18 1SN
United Kingdom
Directions
01623 631281
Call Now
Visit Website
http://www.hsamuel.co.uk
Hours
What time does H Samuel Jewellers open?
What time does H Samuel Jewellers close?
Outdoor Amenities
Does H Samuel Jewellers have parking?
Yes, H Samuel Jewellers has parking options.
Why does Yelp recommend reviews?
1 review that is not currently recommended
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14 years ago
I left a watch for a pin to be put in the strap, I was later told they couldn't find a pin and I'd need to bring another link so they could use that pin (not professional at all but after been a happy customer for some time I let it go). I couldn't find a link so went to collect the watch- Maria couldn't find it so i had a wasted journey- she rang home later and said she'd found it (didn't look to hard to begin with- not professional). I went in today to collect it and leanne had a 'LITTLE' look around and then said she couldn't find it; at this point I asked her to phone a manager and she just kept promoting her own status as acting manager and refused to do anything else- I informed her that it was against the law to retain my property but she didn't care and was so ignorant that things got a little louder until 3 security guards stood with me- nikki on the other hand was and always has been excellent and tried to diffuse the diabolical situation by taking a look herself for the watch- but as you can imagine- I did not want to remain at the scene in a completely frustrated state so went home- she eventually found it and rang me to let me know. This shall now cost me even more time and effort to retrieve my own property and also the expense of travelling- If you can get Nikki to serve you I wouldn't deter you from shopping there but if there is only Leanne present- I'd think about what you have just read- i was treated with disrespect throughout- and once she agitates you- her first words are that you must leave the premises or she'll call the police- not the kind of shop I'll be buying my daughters jewellery from- Argos seem to have a good range and some good staff up at oak tree lane. read more






