My family hired them to do a clean-up recently. We were told they would be there early in the morning. We had to call multiple times and were consistently told that a person was on the way and only a few minutes out. By our third call we were ready to call another company to do the job instead. We eventually were told the guy they chose to clean our room had a late night and was unable to make it. A different cleaning crew arrived a little after our phone calls and 5 hours later than anticipated. The men that came to clean were very sweet but did a rushed job. We allowed the owner of the house to return and there were still bodily fluids all over the room with body tissue and other materials. It not only traumatized him but enraged him. I personally went in with another family member of the deceased and cleaned the room with bleach until my lungs burned and I couldn't see. I called and spoke to the manager, Ken, and he said another crew could come out and clean up the rest. The owner of the house did not want them to come back out (understandably). They cleaned the majority of the mess, but for family members to have to clean up after they pay an expensive cleaning crew to do it for them is unacceptable. read more