Recently, I needed some help finding the right tools to get the 3rd row seats out of an old Audi…read moreQ7. The team at Vets Ace Hardware Store not only found me the right tools to get the job done, but gave me tips on how to make the job easier. I don't work with tools often and they made the experience enjoyable.

Customer service sucked. I was directed to the aisle of what I was looking for, couldn't find it…read more Told employee (woman) from the aisle and confirmed the aisle and she said yes. Told her I still couldn't find it. She not once tried to help me find it. The store was not busy either!!!!!! You definitely lost a sale and all future sales! Unacceptable!!!!

Dan Williamson went out of his way to help me figure out how to replace euro hinges for our kitchen…read morecabinets that were broken. Our exact hinges are no longer manufactured and have very unique dimensions. My local handyman was at a loss for what to use to replace the broken hardware. Dan walked me step-by-step through the important measurements I needed to take to ensure that the alternative hinge options I considered would give me the most similar functionality and fit as the old hinges. This is despite the fact that I was from several states away (in Virginia) and could only ask questions through email. I would highly recommend Dan and this company for assistance with hardware for your next project. Kelly W.

From the owner: Builders' Hardware is a locally owned provider of residential and commercial hardware for doors,…read morecabinets, bathrooms and more. Builders' Hardware also stocks commercial doors and frames. Builders, contractors, businesses, churches and homeowners have relied on us for over 65 years.

I love Gilbert's, I feel as though it can be a bit more expensive for certain items, it's still…read moreworth the trip though. They normally have everything I need, and are super helpful. They're also a ups drop off store and do house/car keys

We always try to patronize Gilbert's Hardware store in DeWitt. Went in yesterday at 1:25pm…read more I was wearing a mask and gloves. The first 2 employees I encountered (both women) were not wearing masks. I asked why and they said, "Oh, I can't breathe with a mask on!" I replied, "Well, then I can't shop here." One woman replied, snottily, "Good. We don't care if you DO shop here." Why would I spend $130 here?

When I had a difficult time getting the refrigerator my 92 year old Mom had ordered, Angie Baragar,…read moreone of the managers in this store, went above and beyond to help get the refrigerator for my Mom. Katie Christ at the Okemos store also went above and beyond in helping us. If they hadn't helped, my Mom would have been without a refrigerator for several days. Thank you Angie and Kadie! Amy Kilbridge

Bought a new dishwasher from Home Depot and had them install it as well. First, they send me two…read moreinstaller and neither spoke English. I had to go get a Spanish speaking neighbor to translate. The after 2,/1/2 months the dishwasher suddenly tilted sideways 1/2 inch. I called Home Depot, after being on hold 20 minutes, I was told "sorry, we only warranty our installations for 1 month...really. A $1000 dishwasher, which they told me "we'll do a quality install ". Ridiculous. Go to Lowe's!

I love this store. Very conveniently located and the staff are very friendly and helpful. Every…read moretime I ask where a certain item is they know exactly where it is and walk me to it and ask if I have any the questions. If they don't have an item I need they tell me what store I can get it from. If I don't want to make a trip to the big name stores then this is the place to go. Definitely recommend.

Tuesday, June 2, 620pm, stopped by store for help identifying an adhesive. Waited my turn at pro…read moredesk and a sales clerk came around the corner. Glanced at me, walked passed to the desk. Began looking through some papers and while doing that, never looking up said 'what do you want "? I said I'm looking for some adhesive and extended my hand with the broken strap I needed to repair. Without looking up, "adhesives are down isle 7". I've stopped at Ace for years. Always went there first before going to other stores. Because of customer service, that ends today.

Zero if possible. As a long time, loyal customer, I am disheartened and frankly disgusted by the…read moreway I've been treated the last month. Yes, month! I ordered a product in-store, at the same time as purchasing other items and the employee said I'd receive a call or email in a couple weeks once the item had shipped. After a bit passed the time I hadn't heard anything so I stopped in to check in on it. To both of our surprise, and mistake, we saw and realized the order had a delivery date of the year 2027. I asked if it was real, or a typo, or something that could be addressed and fixed. Then he checked for it online, and the item and all its variations were gone, even the corresponding sku number was attached to a different item all of a sudden. He was unsure and was eager to help, get more information from the vendor. He notated my contact info, and said he would get back to me soon. Almost a week later, I was called and told the item was no longer available to Menards, and that I would need to be refunded for it. I said okay, but that I had just had foot surgery literally 2 days ago, and that I would be in for the refund as soon as medically allowed to be up and on my feet again. Since then, that Menards store has called me EIGHT times, leaving voicemails asking me to come in for the refund, it had only been a month. I let them know I had an appointment that week and would then know better when I could make it in. She was insistent I come in, to which I asked why it was so urgent I rush foot surgery recovery to come in for an error in your system. It was said to me that the paperwork was cluttering up the work area and needed to be cleared up. Are seriously expecting me to believe a big box company of your stature doesn't have filing cabinets or proper processes to keep paperwork in order? I went in yesterday to get the refund, however I was denied the refund of the money I paid because the card I used was no longer active- it had expired. Credit and debit cards all come with expiration dates that are enforced and are out of the cardholder's control. So, I was told that basically, my money is being held hostage and the refund was available as store credit only, regardless of the receipt in my hand or the base error being of your cause. This is wholly unacceptable and certainly feels not legal at all. I am prepared to provide the dates and times of the phone calls if necessary. Monica and Roland are the unhelpful and disrespectful managers of the south Lansing, Michigan store, #3158.

First time at this location. We found it to be better staffed than the Novi location we go to…read more Customer service was pleasant and helpful. The Christmas area was tidy although not everything was correctly labeled on the shelves for the Christmas items. We were easily able to find a team member to ask questions to. There seems to be more of them at this location as well as more lanes open. All in all our shopping experience was a good one. I would definitely return to this location in the future

Since the owner of the grand ledge ace also owns this one, i figured i should reviewhere as well…read more For a TLDR, they take little to no responsibilty for lost items especiallyin service and will 180 the situation and blame you. Also ace branded equipment is just flat out low quality. Bought a shovel that broke in 2 minutes of use, went n bought a john deere branded shovel and i been using it to dog up roots for the past 3 years. This brand used to be good but is going downhill fast in both quality and respect.

I visited your True Value hardware today to buy a nail gun- I was helped which was nice, but I was…read moreasked what I was going to use it for (I am a woman) and then I was asked if I needed a staple gun instead. No- I do not need a staple gun- this project requires a nail gun- I was unable to buy one because I was told by the man that helped me "he was afraid I would break the glass" 2 thoughts I have. Take my money- let me support my community and local businesses! 2nd thought- if I would have been a man nobody would have asked me what I was doing with my nail gun- and 3rd.. hello AMAZON. I'm sorry our local ACE couldn't sell me a nail gun.

I have found them to be efficient, knowledgable and very communicative…read more My Airbook was nearly destroyed, and they did as much as they could in-house, then sent it off to Apple in a timely manner. They followed up with Apple and with me even before I could call to ask what was happening. I just visited the Apple Store in GR today, and I can tell you the Customer Service there is no better than what I received at MSU Comp Repair.

If I could give them no stars I would. Last year my laptops power button was broke so I took it to…read morethe computer repair center and got it fixed. Now less than a year later my power button is malfunctioning again, I dropped my laptop off and it's been 3 weeks since then. The employees have only contacted me once in that time and never seem in a rush to help, I am a college student and need my laptop and they don't seem to care. The fact that they were supposed to fix it last time makes me even more mad! I will never go here again!