We purchased a sofa & had a great experience from start to finish. We worked with several team…read moremembers and each were so helpful and supportive! We looked through the store a couple times before taking home fabric samples twice. We are so happy with our sofa and look forward to many years enjoying it in our living room. We went with the Big Easy Wide Arm by Younger Furniture.

My boyfriend and I have been casually looking on and off for a new coffee table for awhile. I had…read moredriven past Stonesthrow many times but had never stopped in. I always thought it was super high end and expensive for some reason. We decided to just browse one Saturday morning and we ended up having a great experience! There is metered street parking in the front of the store, but there's also a large free parking lot behind the building. As soon as we walked in, we were greeted and asked if we had been in before. When we said no, the friendly employee gave us the lay of the land and told us there are three floors to the store and that it's much bigger than it seems from the outside. Totally true! I always thought this store was small, but it's really huge. We started browsing through all the setups and were immediately impressed by the styling of each area and all the different items. They have all kinds of furniture, decorations, and rugs. Prices were clearly marked which I appreciated since it shows they're not trying to hide anything. I was pleasantly surprised that I found quite a few things that would fit into our budget, along with higher-end, more expensive pieces. They also have a clearance section which we looked through. The pieces I saw mostly swayed more modern and a little less traditional, which is more my style anyway. Upstairs we found a coffee table that was a major upgrade from our current table, but still in our budget and actually quite affordable. It has a metal base and a glass/ceramic top that looks and feels like marble. Super sleek and sophisticated! Christine was upstairs and asked if we needed any help. We asked her about the process for purchasing as we wouldn't be able to fit the table into our car. She told us that we could pay for it and come back with a larger vehicle, or we could pay $60 for local delivery. SOLD! I am all about that convenience and for $60 they can pack and carry the pretty heavy table. We paid for our purchase and Christine was super awesome with the whole process. I am so glad we finally stopped in to Stonesthrow and I can't wait to go back! She did say that they also do special orders if you know something you want and they are able to get it in store. Highly recommend looking here instead of Wayfair etc. for a local option. They also provide interior design services!

I typically only post about restaurants. But doggone it! This Bob's experience made me pull out my…read morephone ... First of all, we only went in to "look around". I'll be doggone if I didn't leave out with a new couch! LOL Austin greeted us at the door and I'll tell ya ... I knew he was gonna end up selling me something. He was soooooo personable. So respectful. So sweeet. Pimp was sold when Austin invited us to have some free ice cream in the cafe (even though I told him we were "just looking".) We found EXACTLY the kind of couch we were looking for. We were flip-flopping between that and actually a more expensive one but Austin pointed out some things that helped us realize that higher priced one wouldn't work. THEN, we found out we could do 12 months same as cash. Pimp was sold. Oddly enough, the trip to the ladies room sealed the deal for me. The bathroom was tidier than my own at home. But when I asked Austin about whether they still "Scotch Guard" the furniture, and he explained how their company "didn't trust" that product to be safe for their customers, but had a protection policy instead ... what the helllllllll! We now have a new couch. Austin ... if you ever decide to sell cars ...

Don't buy the furniture protection package!!…read more We purchased two recliners and a side table and was urged to buy the protection package called 'goof proof coverage.' The side table immediately started showing signs of chipping paint. We contacted Bob's and after emailing them pictures of ALL of the damaged areas (FYI we do not have small children living with us) they directed us to file a claim with GUARDIAN PROTECTION PRODUCTS, INC. Today, I received an email telling me that our claim was not a covered benefit. Save your money!! Do not buy the furniture protection package! It was an additional $249.00 added to our bill for a 5-year warranty (we purchased electric recliners). Very poor service and very, very poor-quality table!

As always, great service and great prices. This is my third purchase from Joe and his crew. It is a…read more450 Mike round trip drive and the price was still lower than buying in our hometown. You are doing yourself a disservice by not visiting these guys. Thanks Joe, Thanks Steve. The Cannons.

The staff and owner are amazing. The Wednesday before Thanksgiving, I needed to replace my couch…read moredue to severe hip pain and no other store was willing to part with a floor piece, and I understand that they need it for Black Friday displays. The salesman related the situation to the owner who in turn agreed to part with an amazing couch and I have somewhere to sit that allows me relief from the pain. This is one of the best and most wonderful retail establishments that I have ever set foot in. All that being said, we paid half of what we were looking for elsewhere and received a better product that also happened to be Made in America. Not to mention that they delivered it after 3 pm on the Weds before Thanksgiving! AMAZING

Nice hand made gifts, art and home decor. Bought little handmade aprons for my nieces, Art prints…read moreand greeting cards.

A great place to fine that little something out of the ordinary for someone special. Paintings,…read morequilts, hand made dolls, wooden puzzles and bread boards, jewelry & much more.. You should see their GEM of the month, an awesome decorated xmas tree that is a silent auction item for November. Open Wednesday -Saturday 10 am -5 pm.

DONT DO IT!!!! I purchased a couch on 12/29/2020, it immediately started creaking but nothing too…read morebad... fast forward to January 2022, a year and a few days after purchase, the frame on one half of my sectional gave out. I entered a claim, they looked at it, said they could fix it ... 2 weeks later they say they can't but here is $100 for your couch andbyou get to keep your broke couch that you can't even sit on.... ONE HUNDRED FREAKING DOLLARS FOR A $700 BROKEN COUCH BARELY OVER A YEAR OLD!!!!! That is BEYOND insulting!! So I appealed the "gesture" and said I will NOT accept $100 for a couch I paid $700+ for a year ago with a 5 year "pure promise" warranty!!! They contacted me back not long after and said they understood my frustration and value city will contact me with further instructions on how to take care of the situation... cool. Nothing for a couple weeks, so I called the value city customer service and told them the situation and they transferred me to the purchase location in Lansing, MI. I spoke with a representative there that kept interrupting me whole i was trying to explain the situation saying "you have to call in a claim with the warranty company" which I had already done. So I asked to speak with the manager about the situation instead, who said they would talk to the other managers to see what protocol is. I left my number to receive a call back. Meanwhile, the frame on the other corner has since broken apart and is poking through the couch rendering it unusable. It has been 3 weeks with no call back from the manager at the Lansing, MI location still hasn't called me back. So last Friday I called again went through the whole process again, spoke with the manager, told them I had already been through this and am getting NO WHERE with this.  They promised me I would get a call first thing Monday morning (today) Here we are, almost 4pm and still no call. I am giving them the benefit of the doubt that they have been busy, but I will be calling first thing tomorrow!!! Also, before it is said i just abuse my couch... I am the only one who sits on it, maybe an hour a day, along with my 40lb dog. The FRAME of couch should not break from an hour a day of sitting!!! The furniture sold by Value City is cheap, their customer service is trash, and the warranty company they use is junk. DONT WASTE YOUR TIME OR MONEY WITH THEM!!!!! This has also been taken to local social media, as well as a local news anchor, and if it doesn't get resolved tomorrow then I will also be taking this issue to the better business bureau and beyond if needed.

Reviewing each person I interacted with and averaging it out for the store, because some were…read morebetter than others. I met Brett on my first visit and he showed me a few mattresses that I might like as a side sleeper. He wasn't pushy at all and didn't seem bothered when I said I needed to look around and compare prices. [*****] Tony was super helpful when I ran into a few speedbumps (some of which I'll elaborate on in a minute), and when one of them was the company discontinuing the mattress I wanted, he helped me find a new one. (I tried a few, but picked out the one he said made my eyes light up.) The bad news is that I couldn't tell him why I had to leave so suddenly--the good is that I should think getting a commission off me is quite a sufficient thank you. Ah, wait, he does get taken down a star...I forgot he signed me up for the most expensive shipping without even asking and nearly cost me $200. I didn't know there were four cheaper options until I happened across them online. [****] Cindy--who was working the Acceptance Now desk the day I was there--is the number one reason I'll probably never go back, and why I completed my purchase by calling corporate. She either doesn't know her job or has no idea how to explain "X days same as cash". (Before I get on with the storytelling, I rate her -3 stars, as I think you'd have to be an unholy terror to get -5.) I walk into the store at three on the appointed day and Cindy's not at her desk. (My fault for assuming that the woman who called and made the appointment actually worked for the store and not some call center.) I stand there and wait. And wait. As I'm waiting, I hear the gal further down the counter say to someone on the phone that Cindy is with a customer, and go down to wait in front of her window instead. When she's finished, I mention my appointment and the gal says Cindy is down there (pointing to where I just came from). "No, she's not. That's why I'm down here...I thought you might have an idea how to reach her with her customer." That's when the gal admits that she thought *I* was the customer Cindy was with, and goes to page her. I wait a little longer and finally Tony comes into the room and asks if I've been helped. When I explain that I've already picked out what I wanted and I just needed to pay, he says that he can get me rung up so I'll be all set when Cindy gets there. (She finally showed up as Tony and I were walking away.) Fast forward to when Tony and I finish up: Cindy (who is mercifully still at her desk, though on the phone this time) tells me when she gets done that I have 120 days to pay, with biweekly payments, and by the time I finish, I will have paid them 2 1/2 times the original price of the item. "Can I have a longer term?" "We only have X, Y and Z." (With the other two being shorter terms.) Eight payments and only seventeen weeks to pay them? On a mattress/spring set that (with properly-priced shipping) cost over $600? She's lucky I simply said "that's too expensive...I can't do this!" and left, rather than telling her she was full of [bleep]! The same day I discovered that cheaper shipping was available, I re-read the explanation of what Acceptance Now does (as posted to the VCF website) and saw that they were advertising "[low] monthly payments that fit your budget". Then what was that junk about biweekly payments that have to made in four months?! I double-checked the meaning of "same as cash" and discovered that what Cindy should've told me was that I had four months to pay as much as I could, and then whatever was leftover would have interest added to it and I'd be responsible for the increased payments from there. That's okay, though...I found another company whose terms were much more amenable. As for my final rating? Between not bothering to ask what kind of shipping would be suitable and nearly costing me $130 extra (I'm not a delicate little princess--I don't need a bunch of strong men to help me setup my bed!) and a woman who seriously needs to google the meaning of "X days same as cash", I give VCF three stars. (And that's pushing it!)

Knowledgeable sales people with extensive experience. The fireplace selection is exceptional in…read morestyle and quality. Over the years we had purchased pavers for a patio, a wood stove, two indoor and one outdoor gas fireplace. Countless home decor products as well.

A representative from Young Bros. & Daley came to my house on Sept. 25 to measure and then order a…read morenew mesh screen for my fireplace. He was also going to paint the frame when he brought the new screen. He said it should arrive by the end of the week. Over the last 6 weeks, I have called and left messages, most of which were ignored. When I finally talked to the salesman after 3 1/2 weeks, he said it would be in the next week and he'd call. When I hadn't heard from him a week after that date, he said he'd check on it and get "right back" to me. Again nothing and again he didn't return my message the next day. Luckily, I hadn't paid anything and have since found a screen online. I don't know if this is now typical of YB&D customer service. They converted my fireplace from wood-burning to gas several years ago and I was beyond pleased with their service. I'm disappointed and bewildered as to why the negative service now.

WORST STORE EVER! I…read morecan say that I "used to" like La-z-Boy furniture but I would NEVER again buy anything from the West Saginaw, Lansing MI store! The sales clerk Michelle was helpful and kind while we were making our purchase but once it was delivered, and there was an issue, that all changed! Complete unprofessional behavior came at me so fast from our once friendly sales clerk that I was honestly stunned! Michelle, and the manager Denise, were both so rude and even argued with me when I asked for a resolution to the problem. The manager (if you can call her that) hung up on me! Don't waste your money or time shopping here!

This is a store review for the West Saginaw Street, Lansing MI:…read more Just so you know.......ALL SALES ARE FINAL no matter what the sales person tells you. Plus if you complain.....they are so rude over the phone and on line. They NO LONGER value loyal customers. I have been shopping at this place for years......recently moved back to the Lansing Area and wanted to update our power sofa. I didn't think to check reviews since I had made several purchases over the years and never had a problem. The sofa I wanted had to be made and it would take 9 months (despite being in their printed flyer).....I said no and started to leave and Spencer H. (the salesperson) said that a leather one was being made and to come back in a few days and we could buy that. Two days later we go in and of course he's not there, but Lisa P. the Ass't Manager (or so her card said) that it could be delivered in 1 week. She STRONGLY suggested the Extended Warranty saying it offered a one time replacement for any reason for the 1st Five Years. Paid them upfront, including the warranty plan. When delivered, the sofa has a nasty odor and is made so poorly. The leather seams do not match up.....it was made in pieces and assembled so it's very crooked. The craftsmanship is a total joke. I called ASAP and requested a pick up and refund. I was told by Brandon (who is the phone guy only) that he wasn't allowed to authorize that. I asked for him to leave a message and have someone return my call. Nothing. A few days later I called to ask for the Store MGR and phone guy Brandon says they DO NOT have a Manager and that if there is a problem....you must call Lazy Boy Customer Care....who claim they have no control over refunds and bounced it back to store level and they won't help me. So now I just have to eat $3100......I don't think so. I have only just begun to fight. So moral of this Story.........go to Value City, Furniture Row, or even Big Lots. You still might get crap......but it will cost you less.