Getting into Tijuana has become such a pain, if you are coming from San Diego, that we rarely go…read moreanymore. It used to be our weekend get away, but waiting 3 hours in line in a car just to get over the border to San Diego is just not worth it. This all happened after 9/11and nothing has been done to deal with this. It is sad. This hotel however is great. We love it, have stayed before and if we can get over the darn border we will go again. We miss it. The hotel is large, in a good area and the rooms are nice. They have great room service and we love their eatery. There are nice places to walk nearby or you can grab a cab. The staff is super nice and does speak English. Our room was ready on time and it was clean and comfortable. They have everything you need there and they are very nice.

The Grand Hotel Tijuana was fabulous! We have now stayed at this hotel on two different occasions,…read morebecause the first trip was so good. From the moment we arrived, the valet and concierge were welcoming and helpful with our car, bags, and local information. Check-in was quick and easy. The concierge also gave us great advice on the easiest way to get back to the border once we checked out, including directions so we wouldn't get lost. Its a little challenging with all the round-abouts !! Being from US and not speaking Spanish at all, we were a little unsure what to expect, but communication was never an issue. The staff made us feel comfortable and safe throughout our stay. The hotel has everything you need--multiple restaurants and bars, a casino, beautiful swimming pool, room service. A special shout-out to Daniel at the casino bar! We had no idea how to get a player's card or add money so we could play, and he walked us through everything. He was always friendly and quickly learned our drinks, remembering them throughout our stay. Such a nice personal touch! The rooms are large, clean, and comfortable, with plenty of toiletries and amenities. We also had dinner at Emma, the French restaurant inside the hotel, and it was beyond fabulous--gourmet food, great ambiance, and excellent service. We felt welcome, comfortable, and safe the entire time and will absolutely stay at the Grand Hotel Tijuana again on our next trip!

Second time staying at playa Bonita and let me just say I am forever a faithful customer. From the…read moremoment you go into the parking structure until the last day, the staff is beyond friendly. They always make sure you are at home and safe. Stayed in the second floor and had an amazing view. During this pandemic everything was spotless clean, rooms and kitchen were beyond clean. Will definitely return

Rented the Luxury Suite, it is a nice place to stay, 24 hr security, employees were very helpful no…read moreissues with staff. Unfortunately some of the furniture in our suite were broken, a room had some blinds missing, the sofa in the living room was broken and the Master room didnt have the window shade installed. We stayed in 401 and our last night there was a bit unpleasant, mainly because the people on the floor above us were making too much noise all night, it didnt stop till 5am. You could hear people running/jumping nonstop

I stayed here for one night after a dental appointment in the SIMNSA building a few minutes away. I…read moregot a room with a full size bed and a convertible couch for about $190, for two people. The staff at the Lobby was very kind and accommodating, the service alone has convinced me to return again for future visits. We had dinner to the right of the lobby and ordered the ribeye tacos, & chicken breast with a side salad. We had vouchers for discounted drinks gifted by the hotel and overall I highly recommend it. I'm surprised the ratings are low. If anyone is unhappy with the dinner I highly suggest, ask the staff "What would you order?" My server for dinner was Manuel and all his recommendations are a solid 5/5. It's in the same area near the lobby, not a buffet, sit down with a menu. Breakfast is free with the stay. I also noticed this restaurant makes it a point to serve beverages that are good for your health. Prior to breakfast they served us a warm glass of lemon water before we started our meal. There's also a selection of fresh juices, I selected the green juice; with cactus, pineapple, spinach, lemon water, and yes it had all of that in it. There's other juices available but that seems to be the most health conscious one out of the three. I ordered the Veracruz breakfast and it was absolutely delectable. In the evening I hung out on the 4th floor where they have a nice roof top pool, jacuzzi, bar, garden, etc. They also offer Yoga early morning and provide the mats and blocks needed. I wanted to try it out but it seemed my coworker wasn't interested in any of the activities offered. I wanted to make sure my coworker had a nice impression of our medical visit. I did however order two beds and was charged for a two bed unit online and I have a feeling they thought I was married to my coworker. I did not complain and used the couch instead. I was tired and just wanted to relax. My only reasoning for a 4 out of 5. I highly suggest if you come with someone you're sharing space with to definitely add that in your notes when booking. I was only there for one night and did not want to make a big deal out of it. Additional information: they do offer secure parking and a pass to easily navigate in and out of the premises.

Quartz Hotel & Spa exceeded my expectations in every way. From check-in to check-out, everything…read morewas top notch. The property is beautiful, clean, and very well maintained, and the staff was friendly and attentive throughout my stay. The rooms were comfortable, and the overall atmosphere was relaxing and upscale. One of the highlights for me was the spa. The experience was absolutely wonderful and added an extra level of luxury to the trip. If you're looking for a place to unwind and treat yourself, I highly recommend Quartz Hotel & Spa. I would definitely stay here again!

I booked a two-night stay through Expedia and reserved a king-size bed. After driving seven hours…read moreto get there, I was told at check-in that my room was unavailable because the hotel was overbooked. When I asked to speak with the manager, the front desk said the manager was not on-site. I contacted Expedia, and they tried to resolve the issue, but the hotel staff refused to help and claimed there were no rooms left. Expedia offered me a credit, but that didn't solve the immediate problem. I had nowhere to stay and ended up sleeping in my car in an unsafe area. This hotel showed zero accountability and no concern for guests. I strongly recommend avoiding this property. Their dishonest practices and lack of customer service caused me stress, inconvenience, and put my safety at risk.

Marriott City Express Plus Tijuana…read more Dear Executive Offices, I want to give a huge shout-out to Valente at the front desk of Marriott City Express Plus Tijuana. I've stayed at this hotel more than 33 times, and every visit reminds me why I keep coming back it feels like home. Valente was absolutely phenomenal. With a line of over 30 people waiting to check in the weekend of Labor Day and a huge wedding he was the only one at the counter for hours, yet he handled it all with patience, professionalism, and a genuine smile. Not only was he checking in guests, but he was also answering phones, helping with questions, grabbing luggage and blankets, and assisting Americans despite language barriers. He moved nonstop, making sure everyone was cared for, and never once looked frustrated or overwhelmed. Every time I arrive, the staff makes sure I have what I need an English speaking TV channel, an extra blanket, and quick help through WhatsApp whenever I reach out. From the security team in the parking lot, to the shuttle drivers, to engineering, to the front desk everyone here truly understands what customer service means. My Spanish isn't great, but your team's English always bridges the gap. Thank you for consistently making me feel at home. Valente, in particular, is a rockstar employee and a shining example of service excellence. Marriott City Express Plus Tijuana is lucky to have him. Sincerely, Bella

This is a great hotel if you are anywhere in the area. It is modern, redone, super clean and…read morecomfortable. The place is pretty. You can get a room with a balcony and the beds are super. The bathrooms are a nice size and well stocked. I love the TV because I love Spanish news. They take checks and dollars or pesos. Just make a reservation and put it on your card as it can get confusing. They have everything you want there, even a Starbucks as well as a nice eatery. The staff is just great. They will take good care of you and are happy you are there. There are nice places to walk nearby and there are great places to eat nearby as well. You will be very happy here. I know we were and we will be back. Have a great time. Enjoy.

The pool is dirty and the service has a horrible . Tried the bar , restaurant and room service …read more. no one knew what they were doing and they took forever every

Pros: - Great location. Within walking distance of several…read morebars and restaurants. - $10 on site daily parking. - Internet works fine. - Front desk is friendly. - Rooms are clean. - Rooms are equipped with a safe. - Plenty of outdoor seating. - Breakfast is included. Cons: - Breakfast is not good quality. It's what one would expect for a Fairfield. - The gym is super small with limited equipment. Again, what one would expect for a Fairfield.

Staff was friendly and helpful. The facility was generally clean; however, the patio was quite…read moremessy. The refrigerator in the room made a very loud noise throughout the night, apparently due to the compressor vibrating, which made it difficult to sleep. The breakfast was terrible and of very poor quality, and the coffee tasted cheap.

The sheets were dirty. They had some that looked like blood on them. No iron, blow dryer or coffee…read morepot. I called 3 times for new sheets and towels and no one brought any. They neglected to give us any utensils with room service. I had to call over and over again for toilet paper and they still hadn't brought any when we checked out. The only thing I like was the Bloody Marys that Gabriel made in the upstairs bar. They were amazing.

Roaches in the bathroom. We seen one, ok. But then we looked up n there was a few. We called the…read moremanager and we were moved from the room. The food was ok. Could have been great if the food had been hot

Hermoso lugar, en lo que esperábamos mesa caminamos un poco y disfrutar del mar…read more Optamos por comer afuera en la terraza y el estuvo perfecto el clima; la comida ni se diga

Stopped in for an al fresco brunch with an ocean front view. There is nothing like eating a…read moredelicious and authentic meal with the sound of the ocean as your soundtrack. The flavors and textures of the classic meals served here are almost perfect. Their menu doesn't change, and it doesn't have to. They do what they do like a finely tuned machine. The chilaquiles are one of the best I've tried. The eggs are always cooked perfectly and always taste farm fresh. You even try quail eggs and venizon from their nearby ranch. Cinco estrellas!