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    Haena Performance

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    1 year ago

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    Professional Automotive Service

    Professional Automotive Service

    (6 reviews)

    So far, so good. I will be back to update after I pick up my Jeep…read more From the get-go Kaitlane has been very helpful; recommended a tow truck to come get my Jeep when it over-heated and stopped running. The communication w Kaitlane has been exemplary. She explained what their inspection found, with clear explanations when I asked questions. I used to take my cars to a shop in Puhi- they were great. I now live in Kapaa and asked friends/neighbors who they recommend. A lot of people (many know cars) said: Professional Automotive in Kapaa. Give Kaitlane a raise!

    I can't critique mechanical expertise, so I'll assume it's excellent, which gives the 3 stars…read more Recently, I brought in a 2004 Dodge Ram with a power steering fluid leak. Took 3 weeks, because the shop insisted on OEM parts (? for a 22 year old vehicle?) which they couldn't find (although less expensive aftermarket parts were readily available) and had problems with the non-exact part they eventually found. Did a comprehensive inspection of the vehicle, they said. An additional weirdness on that occasion was their insisting I received messages from them even when I offered my phone to show none were received. Only a short time (few weeks, far less than 100 miles on the truck), the first person who viewed the truck (now for sale) went under, and in about 1 minute said there was a power fluid steering leak from a bushing. So I took it back: it was not the same issue, so not covered under their warranty (prior leak was from the tubing). They charged $185 (hourly charge) for the inspection, PLUS a $20 "shop charge," for a total of $214.66 without providing any benefit. They recommended about $2,000 to repair the bushing leak, a problem they didn't notice previously and had no effect so far on steering, ignoring my inquiry as to whether complete replacement of the rack and pinion system was needed. Price for brake jobs (also recommended) was $1,400, and they offered tires for $1,361.88. Additional weirdness: Julie gave an appointment for Monday at 11:30. When I arrived to pick up the vehicle (declining the service) after a text from them I didn't read fully, as I was on my way "confirming" my appointment, they insisted my appointment was Tuesday at noon, and continued in that vein over my explanation, basically calling me a liar several times. Perhaps I'm old fashioned and this is the new meaning of "professional."

    Haena Performance - autorepair - Updated June 2026

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