Kind and efficient. Knowledgeable Technicians. Major computer system problems, Tech did an excellent job troubleshooting and diagnostic. Technician were well trained read more

Friendly and fast. We will be keeping them in our contacts for future needs. Good location if you have to wait it's comfy and also close to Home Depot you can walk there to take up time. read more

Fantastic experience from start to finish. The staff was professional, the pricing was fair, and they kept me updated throughout the entire process. Top-notch customer service! read more

Oh, I needed to add that the job involved the complex matter of an insurance claim , and Dane and Brian to care of it without any problems. Thank you . Your operation has my gratitude for the good work, and support of my Westy read more

Destination Autoworks - Auto Repair Near Me - Lihue, Hawaii

I scheduled a service for my car a month in advance and was asked if I would be waiting or leaving during the service. I replied leaving then when I went in at my scheduled time of 8:30am, I decided I would wait for my car cause I asked Ariel how long it would take. Ariel said about an hour and a half. So I decided to wait. Then Ariel said "well we have cars from yesterday to work on so she wouldn't know when they would be able to get around to my car. So I decided to be dropped off. Dave drove me home. Btw the only employee who has a personality and very helpful. Five (5) hours later at 1:30 pm, Ariel calls me to say my car is ready. Five frigging hrs later. Dang no wonder I've heard so many bad remarks about this business. So I was picked up by Dave and brought back to Destinations. I paid the bill with my cc and noticed that they charge a fee for paying your bill with a cc. I know it wasn't a huge amount but it's the principal of the fact. It should have been mentioned to the customer that using cc for payment will have a charge. By this time after waiting 5 hours and then finding hidden fees, give me a frigging break. I missed my visit with my grandchildren and lost half a day to do my errands. What a waste of time. I mentioned to Ariel that if she knew that there were cars from the day before that still needs to be worked on before they get to my car, she should have called me with the option of waiting all day for my service or to reschedule to another day. Ariel response was"i dont know what the guys are working on". I told her it's so easy and efficient to check the worksheets on the following days schedule. She needs training or just too lazy to check. Suggestion to the owner, send your front of the house workers to an etiquette class. Maybe that'll help with the correct information given to the customer along with a smile. GOOD CUSTOMER SERVICE MEANS RETURNING CUSTOMERS......Plain and simple...... read more

What a GREAT place! I'm from the mainland but visit Kauai often as my daughter and her fiancee live in Lihue. In the past 6 months, we've needed a number of automotive fixes and help with a few issues. We're SOOO GLAD to have found Destination Autoworks! Everyone we've encountered there has been friendly, courteous and completely helpful. Their pricing is great and very on the level, (no up selling or other bull) THIS is the place to bring your vehicle for service. read more

We're on Kauai house, and when the battery died on our Mercedes Benz, my husband and I learned you can't just buy a battery and have it installed by an auto parts store for our car.  It has to be installed by an authorized service center, because it has a computer chip that has to be integrated with the microprocessors in the car.  Who knew? My husband called Marc at Destination Autoworks, where we get our car serviced.  Marc said they were so busy they had no openings all day.  My husband thought we would have to wait for another day to bring car there.  But then Marc asked if we had another car to drive until he could change our battery.  My husband said no, we have only the one car. Marc then asked us if we could bring the car in right away.  We said yes, because we just had a jump start from a roadside service tow truck.  It was lunch hour, and Marc had us in and out with a new battery in only thirty minutes. What great service!  We didn't even have to ask. Marc took the initiative to help us.  It seemed to us, it was more than just good service.  It was an expression of the aloha spirit as we live it here on Kaua'i. Thanks Marc, and all the staff at Destination Autoworks. カウアイ島の家に居た時、メルセデスベンツでバッテリーが切れ、夫と私は自分達でバッテリーを購入して自動車部品店に取り付けを依頼することはできないと知りました。車内のマイクロプロセッサと統合する必要のあるコンピュータチップを搭載している為、認定サービスセンターが設置する必要があります。そんな事、誰か知ってましたか？ 私の夫はデスティネーションオートワークスのマークに電話しました。通常そこで車の修理を受けています。マークはとても忙しくて、一日中空きが無いと言いました。夫は車を持って行くのにもう1日待たなければならないと思っていました。しかし、マークはバッテリーを交換できるようになるまで別の車を運転出来るかどうかと尋ねました。夫はノーと言いました。 何故なら車は1台しかありません。 その後、マークは私たちに車をすぐに持ち込めるかどうか尋ねました。道端でのサービスレッカー車からジャンプスタートしたばかりなので、「はい」と答えました。それは昼食の時間でした、そして、マークはたった30分で新しいバッテリーに交換しました。 なんて素晴らしいサービスでしょう。尋ねる必要すらありませんでした。マークは私たちを助けるために率先して行動しました。そんな風に私たちには思えました、それは単なる良いサービス以上のものでした。私たちがここカウアイ島に住んでいるとき、それはアロハスピリットの表現でした。 マークとデスティネーションオートワークスのすべてのスタッフに感謝します。 read more

Destination Autoworks - Auto Repair Near Me - Lihue, Hawaii

Broke my car while doing a repair.. said they would fix, then the service mgr left and the new guy got the wrong part and gave it to me to install myself!! The guy at front desk lies , he knows the truth but lies to keep his job and then has the audacity to talk about integrity.. go someplace else , ANYPLACE else read more

Am leaving island soon and wanted to have car fixed before my return. They worked me in on a Friday with only a week's notice when I know they were booked out. I very much appreciated the good service. Mahalo read more

I have been taking my old (2003 Hyundai Accent) to Destination Auto for a long time. I have nothing but wonderful things to say about them...from the guy who schedules the appointments to the mechanics who work on the cars. They are competent, caring and I have never been overcharged. You can't go wrong with Destination Auto. read more

Dane responded to my request on a late Sunday night all the way from Florida. Hooked me up with a upolster too.

I called to get advice and direction with a car issue and was warmly received and completely satisfied when the came through with the information I needed and they didn't ask anything in return. Wonderful experience!! read more

I'm sorry, but you must have me confused with someone else. I never moved to the mainland, I never received any messages/emails/phone calls, even after calling or stopping by for updates, and I'm not on social media. Mark was helpful but when he left all contact stopped despite my best efforts. read more

They scammed us so bad on pricing. We supplied oil and filter for oil change and they charged us $160. That means we paid $250 in total for an oil change. A dealership down the road charged a total of $99 for labor and supplies for our other vehicle. I do not recommend Destination Autoworks. read more

We highly recommend this company to anyone looking for quality auto repairs and a great staff ! Thank you again for taking such great care of all our vehicles. Mahalo for your time and services. read more

Destination Autoworks - Wonderful services for our Suburban Repairs - Auto Repair Near Me - Lihue, Hawaii

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Very happy with the work they did on my car. I have a BMW and took it to a different shop but they didn't know how to fix my car. Lucky destination had no problem at all fixing it. Will tell ever one about them. read more

Had a family member bring her car here after her vehicle got broken into, gas siphoned, and fuel filler neck damaged before needing to get to work. These guys were able to replace the damaged filler neck in 25 minutes, which was great. However they charged her $247 in labor. For 25mins. They explained shop rate is $165/hr. Charging that high of rate, and adding on 3X the repair time is just shameful. No customer service or Aloha for repeat customers found here. Stay away unless you want to get taken advantage of. read more

My car was leaking a trail of oil. I called them but they had no openings for another 2 weeks. I told them what was happening and they said to bring the car and they would look at it. My car was put into the lineup for repair, immediately. Everything was repaired by the time I got off of work. I appreciate the hard work and immediate response by Dane and his crew. Thank you so much. Very much recommend them. read more

. I thought my experience would be different than so many horror stories I've heard about this place, but I was clearly wrong, why would my BMW be any more special than their loved cars? First of all, I usually bring it to my regular Honest Mechanic and he can usually do the job, but just this only time I needed a certain computer to figure out why my car was lagging, so my regular guy said we have to bring it to Destination Auto Works, and I cringed because of all the bad things I've heard of this place. So my mechanic brought it there because he too wanted to Lk now what it was that was wrong, so we fixed that problem, he found more things wrong, like $600 worth of stuff, did the job withou consulting us, which Is ILLEGAL!!!! I found out from my attorney. And charged us for it, so my total is up to 3700$. but here's the best part!!! They broke my AC or did something, because now it's making a loud sound!! I think I would've noticed that before! LMFAO! when I picked it up I noticed and brought it to their attention and they said that we had brought it in there like that. And I know for a fact that it was not like that when I brought it in, called him out on it he had nothing to say and then they try to call my husband later to try to explain what was going on LIKE what I was saying wasn't Good Enough Because I'm A WOMAN! And he needed to talk to my husband! I wasn't having it ! These people are shady AF and I do not recommend them at all. I wish they took videos then you could see how crappy my AC sounds, like I said.. I would have noticed. I guess it's just hard to find businesses with integrity! read more

I can't even begin to describe the gratitude I feel towards this company! Mark and his crew are just amazing!! They're PACKED! They're BUSY!! They HUSTLE! All genuine honest hard working people. Our car has broken down on us so many times as well as the AC shutting off, spark plugs, coils, gasket cover! They do it all! I truly appreciate all of them! read more

GREAT, dedicated, reasonable, fast & friendly service EVERY TIME! Mark and his team are busy . . .because they are good. But they are never too busy to handle every issue from start to finish, with commitment and follow-through. For years I wouldn't buy a foreign vehicle because I wasn't sure where to take it for care . . . and then I found Destination Auto, and the search ended! THANK YOU, DESTINATION AUTO! read more

You guys are always there for my vehicle. I'm always thankful they are able to get it done, so I don't have to worry.

These guys are pathetic. Only reason they exist is cause there isn't much competition on this island for mechanics. You are at their mercy and they'll let you know it. They fixed my clutch in 6 months later it broke again they found a reason why it wasn't their fault that I have to investigate. Once I took my car back to them it took them about 3 months to get the part. I know other people that have had to wait longer. Now that I have been talking to more people around the island it turns out these guys have a terrible reputation of doing that and scamming people. Let's just say they did the best they could and never lied about any of the clutch parts... Even then I would not recommend this place. their customer service is horrible and mark the owner is a hot head he got crazy with me on the phone a few times when I was just asking about my car that they had had for months. My car just sat out in the sun for months. read more

I wouldn't even give them one star! Took our truck in twice for the same problem and once again it's still NOT WORKING! Take your vehicle elsewhere to save you lots of time and money! read more

Great shop So far they have been awesome the few times we went there from inspection to major motor work Good people read more

What was once the best automotive repair shop on the island is now a shop that I wouldn't recommend to anyone New owners and this place has gone so far down hill Better off you take your car to the dealer read more

Bought a Mini off of Craigslist, wasn't in the condition I hoped for but Destination has gone above and beyond to help me fix her up! The best shop on Kauai, they stay busy but the owner does an excellent job communicating and has gone above and beyond fitting me into the schedule and pinpointing the problems my Mini has with and without the use of a code scanner. Incredibly reasonable prices for the service provided. My family and I will go nowhere else! read more

They screwed up my simple oil change and way overfilled my vehicle by 3 quarts. You couldve destroyed my engine Destination Autoworks! Are you all really certified to do anything there? I cannot imagine you are certified to do anything there by your massive failure to do my simple oil change correctly. Next time....pour the extra oil on my drivers seat....it will be much cheaper to clean up than having to repair a blown motor due to a pre-school-level oil change. Im not risking thousands to let you all poke around at my nice vehicle! Customers beware!!! read more

I've always used a local business, mom and pop shop, for my safety check needs. And, recently he no longer does safety which saddens me as he's been our guy for over 15 years, and my husbands for longer. But, we called Destination Auto and they were more than happy to take us right away. So this will be the home for all my safety needs for the future. They are quick and very friendly staff. Mahalo guys. read more

I have been going to Destination Autoworks for two years for my car repair. Honest and nice are the key words. They are also able to explain a repair in terms that I can understand! They have recently moved though, and are now by KIUC, behind the home depot. read more

We have been taking our cars to Mark to fix our vehicles( Land Rover, Toyota, BMW, and Jeep) for a few years now. Great results and will continue to use Destination Auto only. He is super knowledgeable straight up if you like it or not. Thank you Mark read more

I thought my experience would be different than so many horror stories I've heard about this place, but I was clearly wrong, why would my BMW be any more special than their loved cars? First of all, I usually bring it to my regular Honest Mechanic and he can usually do the job, but just this only time I needed a certain computer to figure out why my car was lagging, so my regular guy said we have to bring it to Destination Auto Works, and I cringed because of all the bad things I've heard of this place. So my mechanic brought it there because he too wanted to Lk now what it was that was wrong, so we fixed that problem, he found more things wrong, like $600 worth of stuff, did the job withou consulting us, which Is ILLEGAL!!!! I found out from my attorney. And charged us for it, so my total is up to 3700$. but here's the best part!!! They broke my AC or did something, because now it's making a loud sound!! I think I would've noticed that before! LMFAO! when I picked it up I noticed and brought it to their attention and they said that we had brought it in there like that. And I know for a fact that it was not like that when I brought it in, called him out on it he had nothing to say and then they try to call my husband later to try to explain what was going on LIKE what I was saying wasn't Good Enough Because I'm A WOMAN! And he needed to talk to my husband! I wasn't having it ! These people are shady AF and I do not recommend them at all. I wish they took videos then you could see how crappy my AC sounds, like I said.. I would have noticed. I guess it's just hard to find businesses with integrity. read more

Best vehicle repair shop on the island! I use them regularly for my business vehicles. Their mechanics have solved difficult problems with my vehicles and have gone the extra mile to get them fixed. I am always impressed by their expertise. Prices are fair and reasonable.Thank you for Destination for everything you do. read more

DO NOT USE DESTINATION AUTOWORKS. Work is poor, give a good talk, they blame issues on the car, the computer, the employees. Brought back for same issue over 10 times and no resolution. They point to a different thing each time, saying that it is unrelated, although each problem is part or the same system. Owner is arrogant and rude to make things worse. AVOID THEM read more

Destination Auto Works is the most unethical, unprofessional, rude, and alleged scammers. cars under warranty are not being repaired! cars they service, are in fact not serviced! THEY changed the oil in our truck. NOT!!!! A few days later when oil was checked, it was only obvious it had not been changed! ANOTHER very reputable auto repair shop serviced it, and notateted their findings. Do not do business with this very unethical business.. I would give then negative 100 stars, if the site would allow. read more

If I could rate them 0 stars out of 5. Horrible customer service and will flip flop on what they tell you. Lost my business, going somewhere else. read more

This is the only certified place on this island to get my car serviced. When I brought it in originally, just for regular service, that was prepaid, noting was wrong with my car. I go to leave to clean the windshield, cause they topped off the fluids, and nothing came out. So, I went back in, a mechanic came and took a look and Saudi"see that water dripping, that hose is dry rotted." So, I go back in to explain it was working fine before I brought it in, they took it back in the shop, brought it back out and said it was a big air bubble in the hose. So, how does it go from being dry rot to an air bubble?? So, I had a blown fuse and a piece broken off my visor, the manager Mark said he would place the order for it. I came back to the shop 2 weeks later, to check on the order and was told my parts were on back order, yet no one called to let me know. That's what customer service is all about, keeping the customer informed. So, I called Mercedes on Oahu, spoke to parts department, and there was NEVER an order placed for my car. And, I called destination auto back, spoke to mark the manager and asked him why i was being lied to?? All mark did was try to over talk me, and yell, and bully me. He said he would call Oahu Mercedes and find out what's going on, and would call me right back. I'm still waiting for that phone call. Now, I'm sitting here, since 820, was told first come, first serve, it is now 11 and 3 customers that came in after me have already left. Mine was a simple fuse and visor replacement. This place is a joke and seriously needs to have there certification for working on Mercedes taken away. Or either get rid of mark, the so called manager, cause he is the one who treats me terribly, no respect, or customer service from him, EVER. read more

While on vacation, we were relying on a borrowed truck, and it started leaking oil like crazy. We stopped at this place and despite them being booked solid, they squeezed us in and had it fixed in no time flat. Given that there are no rental cars available right now, we are so grateful for their help. read more

WATCH OUT they did a whole bunch of unrelated work costing thousands and didn't fix the problem.. After months of promises we were forced to retrieve car with more problems than we had when we brought the car in. Total scam, new to the island Beware! Too many other tried and true mechanics here. read more

I had my car there a few months ago for servicing. They did an excellent job for a very reasonable price. Today I had my car there because I thought there was a problem in the engine. They did a full diagnostic and couldn't find anything wrong so he refused to charge me for the diagnostic. Great mechanics and totally honest. I will never take my car anywhere else!! read more