Institutional Replacement Hardware has moved! Our new physical address is 8104 Silver Crossing,…read moreOklahoma City, OK 73132. Mailing address is PO Box 270484, Oklahoma City, OK 73137. Email is the same - Pneumatube@verizon.net and phone 1-800-447-8280. We continue to provide excellent services and products for our customers!

I was told by a customer service representative over the phone that the item would be held for me,…read moreonly to be turned away when I arrived at the store. The staff suddenly claimed that they weren't going to sell it to me after all, claiming that I hadn't purchased from them in over a year. I have purchased from them yearly for the last 18 years, with this past year being delayed with the loss of my Mother and needing to be out of town. This was a complete waste of my time and felt incredibly unprofessional. If this is how they handle basic communication, I wouldn't trust them with my business.

Who likes the hassle of getti g their chimney cleaned? I certainly don't!…read moreHowever Mace makes it easy. Friendly staff, a cleaning, servicing of our pellet stove & recapping of our chimney cost a grand total of $195. Oh we bought our stove from them too. Never a problem to be had & keeps our 2,500 sq ft home toasty all winter long for less than $900. Better than oil or natural gas, whole lot greener too.

Impact exteriors responded to my request for an estimate on repairs to my balcony. They responded…read morequickly and their estimate for the job was substantially lower than an estimate from another contractor. They were actually able to start the job sooner than expected, and completed it quickly. While Brian was on site I asked about also pressure washing the both my balconies and they accommodated that request, and then my additional request to re-caulk areas of the balconies. Throughout the process, I found the quality of the communication and the work to be excellent. Highly recommend!

We worked with Brian from Impact Roofing & Renovations for new siding and trim on our home. He…read morehelped us choose a style and color that really improved the look of the house. The crew paid attention to the small details and everything came out beautifully. Brian checked in throughout the project to make sure everything was going smoothly. Highly recommend.

I've used Deck Impact twice now to stain my outdoor wooden deck. They provide truly excellent…read morecustomer service...a level of service that frankly you just don't see anymore, especially in a large city. My questions and concerns were always addressed promptly and attentively. Their work is thorough and the results are of high-quality. While I can't speak for their other projects, the price for my staining project was fair and reasonable. They even cleaned the mildew off the concrete retaining wall abutting the deck while the rest of the deck was cleaned! Well done Deck Impact!

Disappointing experience trying to get an estimate…read more Reached out via Yelp on a Tuesday for an estimate. They responded on Wednesday and offered me a single time slot via Yelp scheduler forMonday. Got called in over the weekend so asked about another time. No response even though they read the message. I asked again and no response. Asked a few companies for estimates and this was the only one I couldn't get an estimate on.

I contacted this company for a quote. A woman came out to my house and said she would get back to…read moreme. I had to call 3 times to get them to actually give me the quote, which was reasonable. I advised that I wanted to schedule for them to install the gate to enclose my fence and she advised they were scheduled out 6 plus weeks and to call back in 3 weeks. I thought this was weird, but I did call back. The first time she answered and said she was busy on another estimate and to call back in an hour. I did with no answer. I left 2 messages and no one has returned my call. Don't waste your time with this company.

signed a contract for fencing in September with a 4-6 week installation date. Paid IN FULL…read more November 11...... still waiting and no confirmed date yet. Call office and they are repeatedly not open.

Our central AC was blowing warm air, so I called Larry & Sons to diagnose the problem. Their…read moretechnician was at our house for roughly 10 minutes before telling me that we had a refrigerant leak, the refrigerant was essentially gone, and the compressor was apparently on its way out. The conversation then quickly shifted from repairing our existing system to replacing it. The only real "option" I was presented with was purchasing a brand-new HVAC system costing thousands of dollars, and a sales appointment was scheduled almost immediately. What bothered me even more was that I explained that I had just been laid off from my job after 26 years and simply did not have the money for a new system. The response was to tell me about their financing programs, including payments "as low as $98/month." I had just explained that I was unemployed. The last thing I needed was another monthly payment. On top of that, Larry & Sons charged me over $200 for what amounted to roughly a 10-minute diagnostic visit. For that money, I was essentially told I had a leak, my compressor was failing, and I should consider replacing the entire system. I walked away from that visit with no repair performed and no meaningful lower-cost option presented to me. Thankfully, I did NOT agree to replace the system. I called another HVAC company for a second opinion. Their technician checked the system and came to a very different conclusion. While the system was low on refrigerant and there may have been evidence of a small leak at some point, he found no active leak requiring replacement and confirmed that there was nothing wrong with the compressor. He added refrigerant, and our AC is now working again. That is why I feel completely ripped off by my experience with Larry & Sons. I paid more than $200 for a very brief diagnostic visit that left me believing I was potentially facing an $8,000-$10,000+ replacement, when another HVAC professional was able to get the system working without replacing the compressor or the entire unit. I'm not an HVAC technician, so I can't say why the two diagnoses were so dramatically different. I can only describe exactly what happened to us. But imagine if I had simply trusted that first diagnosis and agreed to spend $10,000 on a new system that apparently wasn't necessary. That is extremely concerning to me. Based on my experience, I cannot recommend Larry & Sons. If you're told that your system needs to be replaced--especially after a very brief diagnostic visit--I would strongly recommend getting an independent second opinion before signing anything or spending thousands of dollars. That second opinion potentially saved us thousands, and I'm very glad I questioned the original diagnosis.

I was disappointed with the lack of transparency regarding pricing. When I initially called, I was…read moretold the consultation fee would be $50, and that if we had multiple issues within the same category, we would only be charged one consultation fee rather than separate fees for each concern. We specifically called because our electric water heater had clearly caught fire. We even had photos showing the damage, so we weren't looking for someone to diagnose that it had burned up--we needed help with replacement and recommendations for the underlying tank issues. Instead, we were charged for a plumbing diagnostic, a water heater diagnostic, and a water sampling test, bringing the total to $150--three times what we were originally told. At no point before the technician performed these services were these additional charges explained or approved. I understand that diagnostic testing and water analysis have value, but customers deserve to know the costs upfront so they can make an informed decision. Clear communication and transparency about pricing would have made this a much better experience.