I'm sharing my experience at Tulu Salon so others can make an informed decision. When we arrived,…read morethe salon had a modern, stylish look and an upbeat feel, so I was hopeful going into the appointment. I brought my 12-year-old daughter in for a full foil service after receiving an estimated price of $300-$350. Midway through the appointment--more than three hours in, with most of her hair already foiled and processing--I was told it would be "a little more work and cost more." That description did not indicate that the appointment would run several hours longer than scheduled or that the final price would end up close to double the original estimate. By the time this was mentioned, the service was already too far along to stop. The appointment ended up lasting more than six hours. Although the salon's atmosphere was visually nice, the experience did not feel comfortable. My daughter became visibly distressed because of how roughly her hair was being handled. I asked several times for the stylist to be gentler with her. She was upset and teary at different points, which made the environment feel tense rather than relaxing. When we checked out, the total was significantly higher than expected based on the original estimate. I left a tip because I felt pressured in the moment, not yet realizing the full extent of the situation. After we left, an additional charge appeared on my card that I had not been informed of or authorized, which was very concerning. The next morning, after my daughter washed her hair at home, the condition of her hair was extremely alarming. Without the heat styling from the salon, her hair was dry, tangled, frizzy, and difficult to comb, with noticeable breakage in multiple sections. I've attached photos taken that morning to show what her hair looked like after a normal wash. To better understand what happened, we consulted a licensed stylist at another salon later that day. She confirmed that my daughter's hair showed signs of chemical over-processing and recommended restorative treatments and products, resulting in additional unexpected expenses. I contacted Tulu afterward to explain the situation and request a resolution, but the responses were dismissive and no refund was offered. Based on this experience, I would not feel comfortable returning, and I hope this review helps others make the decision that is best for them.

Julie is excellent! I had the special scalp refresh and cleanser and it was amazing! I highly…read morerecommend it! She and all the staff I met are friendly and knowledgeable and I am definitely going back for more ! Love the vibe there.

This was my second summer stopping into Gloss with my mom for haircuts. Carolyn and Grace were…read moreWONDERFUL from both a service and style aspect. We will be back again to this lovely Biddeford spa for as many summers as possible!

Have gone here twice and had a wonderful experience both times! My stylist was Natalie, and she…read morewent above and beyond to make sure the look I was going for was completely matched. Even from our first consultation, we exchanged contact information and before my first appointment had time for me to send pictures from Pinterest of what I wanted my dyed hair to look like. Not only that, but she then did her own looking online to find similar ideas and photos to send to me to really verify that she was certain about the specific look I was going for. You can feel that they really CARE about how your look turns out here, which is a nice feeling - instilled from the first moment I walked in and was immediately offered a drink while I waited on a comfortable couch for my appointment to start. (their shop is SO CUTE.) When it came to actually getting the hair dyed and trimmed, again the process was very communicative and all about MY input on what I wanted, which was great. Natalie also is a joy to talk to and kept me entertained with a string of friendly conversation the whole way through. Price-wise, I have had my hair dyed at a fair amount of places and this was definitely the cheapest, by at least $30-$40 dollars, yet I had not a single complaint with my hair and have been so incredibly happy with how the dyeing turned out. If you want a place that actually listens to your requests and values communication, has a cozy and home-y aesthetic, and is not going to be the biggest burden on your wallet, check out Natalie at Gloss. I certainly had no regrets.

Went here for a lash lift after having a not so great experience in Kennybunk. They were GREAT! I…read morewas able to get in super quick. She was so detailed and spent so much time making sure my lashes were perfect. My eyes are annoyingly sensitive and water if someone comes anywhere near them, but she was so patient and understanding. Had such a great experience I booked a manicure for next week!

I have gotten a fill and pedicure so far! I have been twice since moving here and both have been…read moreamazing! I get designs and they have come out GREAT both times! The staff are super friendly and I have had no problems booking appointments!

Awesome place for all your beauty needs including organic spray tanning, professional makeup for…read moreyour special event or wedding, and waxing!!! Super nice shop owner!

Hannah is great! I go to her for ALL of my skincare needs. Waxing, facials. and spray tans - she is…read moretruly the best! if you want a streak free tan, she is the girl to go to. And I wouldn't trust my brows with anyone else.

Rhona met my husband and I at the door. She was as very welcoming and instantly made us feel…read morewelcome. She offered us coffee, soda, or water. All of the staff were very friendly and funny. Rhona is not shy at all and she love s to chat. I do too!!! My husband had never been to a spa. He enjoyed it and got very relaxed. We will be coming back again it's a very relaxing atmosphere. Thank you Rhona!

I got a Japanese head and scalp massage as a treat to myself and would highly recommend it. They…read morewere so sweet and made me feel right at home! While I made the appointment as a birthday treat to myself to relax, my hair has been so soft and gorgeous since the treatment. I wasn't expecting my hair to feel any different, but it felt and looked great afterwards. The staff there really go out of their way to give you a wonderful experience. Plus they were fun! I left feeling beautiful and relaxed. Thank you Rhona!

Had a wonderful shampoo, trim and highlights with Jade. She's newish to cosmetology and she did a…read moregreat job!

I love that this is a full service salon. I can get everything done in one trip and have a glass of…read morewine or a coffee. Audrey is always accommodating, when I forget to schedule a service, she'll add it right on. For the first time in years, I love my gray hair as it always looks exceptional!!! My nails have never looked better and I am Always getting compliments. After my first facial, my skin looked refreshed, as I did too!!! The staff is very friendly and the salon is extremely clean. It's a great break from every day life and stress.

The old Rite Aid at Five Points in Biddeford is now a Walgreens. Honestly, not much has changed…read moreother than the usual thing of moving everything around so that you have to search the entire store to find what you're looking for. But even if it was still a Rite-Aid, they liked to rearrange the place every few years just to keep the customers guessing. It's still the same people in the pharmacy and that's what brings me to the store.

I scheduled an appointment for 9AM COVID-19 test. You're not suppose to go in the store, you're…read moresuppose to wait in your car, with the window rolled up, and they want you there 5 minutes ahead of time. The signs outside are suppose to direct you. The only sign they showed was for pharmacy outback. The pharmacy doesn't open until 9AM. I finally had to go inside to talk to the lady at the front counter. I told her I was there for a 9AM COVID test, she said I should not come in the store, but wait for a pharmacy employee outback. When I got outback and waited, they looked at me through their window, as if they had no idea what planet they were on. I finally got fed up with their lack of customer service, and went to ClearChoiceMD Urgent Care in Scarborough. It was cheaper, and I got excellent customer service. If Walgreens in Biddeford was worried about me coming into the store, they never have to worry about that again!

True to all of the reviews I had read, Robin knows hair, and is willing to share her knowledge via…read moreher assessment of my hair situation (normal thinning for a 72 year old, no bald spots!), and try these things to manage that very strong cowlick! All relayed with extreme kindness and patience. Thank you, Robin! See you in March to maintain my new style!

Amazing customer service! I had a hair emergency and Robin helped me so much. Such great advice and…read moreso kind!